Milly Grace Reviews 

248
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the stunning jewellery for its exceptional quality and durability, noting that pieces easily withstand daily wear and swimming without ever tarnishing. Many people also love the wonderful customer support team, highlighting exceptionally fast responses and friendly resolutions to any unexpected issues. Some people mentioned minor issues with sizing and product quality, noting that certain items were entirely too small or experienced fading gold coating over time. A few other people also felt that customer support fell short when they encountered unexpected delivery delays or completely unresponsive communication channels.

What people talk about most

Product

People report positive experiences with product, highlighting that the items are waterproof, do not tarnish,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting remarkably quick response... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful designs, durability, and... See more

Order

Reviewers highlight positive aspects of order experiences, frequently praising fast shipping, excellent... See more

Response time

Consumers find response time to be extremely satisfactory, with reviewers consistently praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have worn my gold huggy earrings everyday since April. They have been with me through mountain hikes in wales, swimming in Sri Lanka, travelling throughout humid Asia, and multiple runs and showers... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeous jewellery which stands the test for the biggest athletes. As an avid runner I was looking for beautiful pieces that would withstand cold plunges and sweat and these have certainly... See more

Company replied

Rated 5 out of 5 stars

The promises Milly Grace make about their jewellery are genuine and I have been so impressed by the quality. I haven't worn earrings to swim in since losing some but these have stood up to lane swimmi... See more

Company replied

Rated 5 out of 5 stars

Love Milly Grace, the jewellery is fantastic and is waterproof and doesn’t fade. The pieces are beautiful, both for me and my teenage daughter. Their customer service is amazing, I had to contact t... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

Jewellery for every version of you. Designed by Milly, loved by you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

248 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(248)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality jewellery with a quality service

My jewellery was delivered in great time in beautiful individual velvet pouches, perfect for gifting or just to store. The personal handwritten note was a lovely touch and makes you realize the sincerity with which folks at Milly Grace treat their business. Beautiful quality jewellery. I will definitely use again and recommend others to as well. Thanks Emily 😊

12 June 2025
Milly Grace logo

Reply from Milly Grace

Thank you so much for your kind words - we’re so happy to hear your jewellery arrived safely and that you loved the packaging and personal touch! It truly means a lot to us. We’re so grateful for your support and can’t wait to welcome you back again soon. Team MG x

Rated 4 out of 5 stars

Some difficulty doing up hoops

The mini clicker hoops I ordered are a lovely size but one of the pair is particularly difficult to do up. It doesn't line up straight so is quite fiddly to get in. I can't wear them if I'm in a hurry to get out! The larger free pair I was sent work fine.

Update: thank you so much to the team for responding so quickly. The hoop has been replaced. Lovely customer service. Thank you

10 June 2025
Milly Grace logo

Reply from Milly Grace

Thanks so much for your message Claire, I’m sorry to hear one of the mini hoops is tricky to fasten. That’s definitely not how they should be, and I completely understand the frustration.

We’ve just emailed you to help get this sorted quickly.

Team MG x

Rated 5 out of 5 stars

MG team and Aimee have been fantastic…

MG team and Aimee have been fantastic with their customer service support! Very clear communication and supportive team. Beautiful designs and jewellery collection. If you haven't ordered yet, definitely recommend!

7 July 2025
Unprompted review
Milly Grace logo

Reply from Milly Grace

Thank you so much for your lovely message Melis - it truly means a lot to us! We’re so glad you’ve had a great experience and love our jewellery. Your support and recommendation mean the world!

Warmest wishes,
Aimee & the Milly Grace Team

Rated 5 out of 5 stars

Two pairs for the price of one.

I knew I was getting the 12mm gold hoops free so I ordered a pair and got two pairs for the price of one. I wear them both together as I have my earlobes pierced twice. They look fab together. The quality is immense and customer service was amazing too. I haven’t taken them out since they arrived. Thank you Milly Grace.

1 July 2025
Unprompted review
Milly Grace logo

Reply from Milly Grace

Thank you so much for your lovely review! We're thrilled you love your hoops and that they look fab together. It means a lot to hear you're happy with the quality and our service.

The MG Team ✨

Rated 5 out of 5 stars

Millie Grace

Millie Grace are brilliant,they have such beautiful jewellery that both my daughter and I love. I put the wrong postcode down for my last order and contacted them,Aimee helped me sort it all out,nothing is too much trouble. So happy to be supporting a small business and shall be ordering from them again.

27 June 2025
Unprompted review
Milly Grace logo

Reply from Milly Grace

Thank you for your kind words! We're so happy to hear that you and your daughter love our jewellery. Aimee was glad to help – nothing is ever too much trouble! We really appreciate your support and can’t wait to welcome you back.

With love,
The MG Team ✨

Rated 5 out of 5 stars

Above and Beyond

I do not have words for how wonderful Milly Grace are. The customer service team, Aimee in particular, went above and beyond in helping to sort my problem and responding quickly. Aimee was so kind and so helpful. I cannot fault them!

26 June 2025
Unprompted review
Milly Grace logo

Reply from Milly Grace

Thank you so much for your kind words! We're over the moon to hear how happy you were with the support from Aimee – she’s so pleased to hear this. We're always here to help and truly appreciate your support.

With love,
The MG Team ✨

Rated 5 out of 5 stars

Absolutely gorgeous jewellery

Absolutely gorgeous jewellery, I bought 2 of the waterproof bangles and got some free earrings.....I am sooooo happy with them. They arrived promptly in beautiful packaging.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Best experience ever!

Everything about my experience with Milly Grace has been wonderful, ordering was easy and free hoops were a great bonus - when I received them I was so impressed by how luxe they feel and how light and comfortable they are to wear that I contacted the team directly to ask for further advice and I was responded to within hours with so much help and friendliness I am so impressed! The personal card included in my first order was also a lovely touch. I can’t wait to get more items from this wonderful business. So happy I have discovered them! 10/10!!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Definitely would recommend

Great speed of delivery and jewellery feels like high quality (we have purchased earrings, rings and necklaces) - lovely designs, speedy delivery, great quality. What's not to like!

17 April 2025
Rated 5 out of 5 stars

Amazing service

Amazing service! Never used this company before and fell in love with the chubby hoops. I ordered on Thursday and by Friday they were out for delivery! Speedy service and gorgeously wrapped with a lovely handwritten note, a lot of care and effort put into their company. Lovely will definitely be buying again

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service

I have ordered quite a few Milly Grace pieces for myself and as gifts and they have all been great quality! I wear their earrings everyday and they are still like new.

There was a slight stock issue with my most recent order but their customer service was excellent and they really went above and beyond to put things right. Would highly recommend this small business!

12 March 2025
Rated 5 out of 5 stars

5 star experience

I purchased a necklace from Milly Grace 5 years ago and have worn it to death. I saw they had sold one of this necklace in their most recent sample sale and was gutted to have missed out on the piece as it has been discontinued. I contacted Milly Grace customer care and asked if they happened to have any spare that I could purchase to replace my necklace of 5 years. Aimee immediately got back to me and found me a replacement and had this shipped to me very promptly. I really appreciated Aimee going above and beyond to locate this spare for me. I will definitely be shopping with Milly Grace again! 10/10 customer service

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service and Jewellery

Have bought multiple pieces of Jewellery from Milly Grace and have always had a great experience. Their Jewellery is lovely and of great quality.

Recently an item ordered was out of stock, I was swiftly offered an alternative pair of earrings and when received they were the perfect replacement

I would highly recommend Milly Grace

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful brand with excellent customer care

This is the first time I have ever come across Milly Grace and I would highly recommend this small business to everyone! I bought some absolutely beautiful earrings for my friends, one for a 30th birthday and one for a wedding present, and a necklace for myself, and I couldn’t be happier with all of them. The presentation is stunning, the delivery was extremely quick and the handwritten note was such a lovely touch. I needed to get in contact with customer care for this order and Aimee was so helpful and she was easy to communicate with. Thank you so much, I’m over the moon with my purchases!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

This is a wonderful company to order…

This is a wonderful company to order products from. They are prompt & professional in their service. They added such a personal touch to my order. It was wrapped beautifully & included a handwritten thank you note. They go above & beyond in filling your orders & shipping them off. I love their products! What a superior company to do business with. It’s a great small business to support! 😊

13 January 2025

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