Placed my order on Tuesday 24th of Feb for an X-Large human dog bed website stated dispatched within 24 hours and 1-3 days delivery it’s now been a week and I’ve still not received my order or had any... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I absolutely think Milounge is an amazing brand 10 star through and through ! Majestic high quality human dog beds - helps with disabilities tooo whoop whoop - now I can rest softly knowing... See more
So impressed with your product, bought it for my 8 year old Son who is now using it as his bed. He loves the feeling of been tucked in all the way round and it’s very warm and cosy. Our 2 English St... See more
I ordered a bed and spare cover in July. While the bed is proving really popular with my disabled adult son the spare cover (bamboo) is still pending. Having chased 3 times I’ve now been given assura... See more
Company details
Written by the company
Get ready to elevate your lounging experience with the MiLounge Human Dog Bed – the ultimate spot for relaxation, naps, and cuddles with your pets or friends & family. This TikTok famous bed is the perfect blend of comfort and style, guaranteed to make you feel like you're lounging in the lap of luxury. Don't settle for a boring old couch – upgrade to the MiLounge and experience the ultimate in comfort and relaxation.
Contact info
Suite 2a Blackthorn House, St. Pauls Square,, B3 1RL, Birmingham, United Kingdom
- hello@milounge.co
- milounge.co
3.1
Average
94 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel like I sleep in luxury every…
I feel like I sleep in luxury every night!
I can’t get out of my milounge as it is so comfortable and cosy. My only fault is the shipping - it says next day delivery but I received mine 6 days later. Other than that, I love it..
25 June 2023
It took awhile to get but once I did it…
It took awhile to get but once I did it was on. I love it…
1 June 2023
Wonderful Product
The product itself is wonderful and well worth the money. There were some issues with the tracking not updating so wasn't sure where my parcel was until it arrived.
15 June 2023
Super cuddly
So impressed with your product, bought it for my 8 year old Son who is now using it as his bed. He loves the feeling of been tucked in all the way round and it’s very warm and cosy. Our 2 English Staffie dogs love it too. Excellent delivery we live in New Zealand and DHL kept us informed through out the delivery process. Thanks Team will definitely be buying more beds for the family!!
22 June 2023
Unprompted review
Customer service is rubbish
Ordered my human dog bed when they 1st launched. They took my money, then told me I had a 4 wks wait.
As way of compensation they would send me a replacement cover for free.
I have asked for an update on the dispatch of the cover approx 5 times (I still have all the emails. They just stop replying to your emails!!
I've been waiting 10 months. Be warned. The bed is mega overpriced in my opinion.
I'd have been as well off buying a giant beanbag. Will never buy from them again.
30 September 2022
Unprompted review
Reply from Milounge
Hey Carole!
We are so sorry you have experienced this with us! We never want our customers to have a bad experience. As you know the delay was due to the huge popularity in us selling out when we launched! If you email us at hello@milounge.co we can investigate the concerns raised and look to sort them immediately!
Thank you
Team MiLounge
I’ve been trying to return this product…
I’ve been trying to return this product for weeks and no one ever gets back to me.
23 April 2023
Reply from Milounge
Hey!
We're very sorry to hear you didn't have a great experience with our customer service and this is not the quality that we endeavour to provide our customers with. A prepaid label has been issued to you to initiate the return. If you need any help or assistance please email hello@milounge.co and we will ensure to make this experience much better.
Thanks
Team MiLounge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.