Min Lille Mus 

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Rated 1 out of 5 stars

SCAM! Don’t buy from this website, the person ,Hannah, is not even Danish and doing sales in Denmark not by the rules! Avoiding to cancel to order. Bad communication. The same products can by fou... See more

Company replied

Rated 5 out of 5 stars

det er en oplevelse at bare og modtage sin pakke og når man gir den i gave at det er en god gave at give ,det er en god service at pakken kommer hurtig

Rated 1 out of 5 stars

This site ls a scam. It appears to be based in France, but my order was shipped direct from China, arriving 3 weeks later packed only in a plastic bag. It arrived crushed, and despite EU law guarantee... See more

Rated 1 out of 5 stars

Can anyone tell me how to report or block a fake company and get the money back? This web shop is sooooooo scary, and I can not believe that it exists in Danish market although it seems opened by some... See more

Company details

  1. Childrens Toy Store

Written by the company

Pædagogisk legetøj til alle aldre


Contact info

Breach of guidelines

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(1,691)

361 reviews in the last 12 months

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Rated 1 out of 5 stars

this is a drop-shipping business!

this is a drop-shipping business - I have placed my order 10 days ago, it is still in transit - obviously I did not have a present for the occasion I bought it for. The website says delivery in 1-3 days - HOWEVER, by reading the tiny clarification, it is 1-3 days after it leaves the ware house in EUROPE - but before it arrives in Europe it comes by plane from AliExpress...and that is effectively over 10 days...I expected to buy local..clearly not the case.
Additionally, the packaging arrived damaged, so not suitable for offering.

29 April 2024
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Hello Bianca,
Thank you for your feedback. We apologise for any inconvenience. Our goal is to always deliver a great experience. We are working to improve our shipping processes and ensure quality packing. Please send us an email so we can help you if your package was damaged.

Rated 1 out of 5 stars

Worst experience. Could be a scam?

Two things.

They claim to have free shipping "only today" so you hurry up and place the order. But it's fake, even though it says free shipping only today - don't believe it. When confronted they denied it, even after being sent a screenshot.

Secondly I ordered the 2nd of February. Still havn't received anything and the goods have not been sent yet - money have been drawn from my account. That is illegal in Denmark

21 February 2024
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Hello Michael,

We are sincerely sorry to hear that you are unhappy with your experience. We apologize for any inconvenience you may have experienced. We take your feedback seriously and will ensure internally that such issues do not occur again. Please contact us by email so that we can further clarify your concern. We are here to help you and find a satisfactory solution.

Rated 1 out of 5 stars

SCAM!

SCAM!
Don’t buy from this website, the person ,Hannah, is not even Danish and doing sales in Denmark not by the rules!
Avoiding to cancel to order. Bad communication.
The same products can by found on AliExpress for x times less cheaper. Such a cheater.
Trying to send the case to ODR/police/court to shut down the person earning on kids this way.

10 December 2023
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Hello Dmitri
We take these concerns seriously. Please email us with your order details for assistance. We strive to provide excellent service and resolve any issues promptly. Thank you for bringing this to our attention. 📧👍

Rated 1 out of 5 stars

Scam and really bad customer service

Total disaster. Items from TEMU sold 3 times more expensive. On the website it’s written delivery 3-5 days and I waited 3 weeks on top of that I have to pay to return order myself! stay away from this company it’s a scam!

1 January 2024
Unprompted review
Rated 1 out of 5 stars

Straight up scam. Stay away from this company

Scam company. Absolutely stay away.

I specifically asked if this company was danish. I got a very friendly email assuring me that yes indeed they were and they only shipped from abroad when their danish warehouse was out of stock. Well surprise surprise my items arrived one month later from China. Despite several mails this company refuses to even acknowledge the mail they sent me about having danish address which means I have to ship return abroad. When I lodged a claim at Klarna, suddenly Min Lille mus responded that I had to retract my Klarna claim before they could resolve my issue.
Save your time and shop elsewhere, this is a total scam. I’ll be forwarding all their correspondence to Klarna.

Update. Well now they’ve sent another mail telling me that they’re Dutch. But still totally not acknowledging the first mail where they say they’re danish with a danish warehouse. I’ve challenged the misrepresentation straight out, but this shop refuses to acknowledge that they have misrepresented their store

15 December 2023
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Hello,

We are truly sorry to hear that you are dissatisfied with your experience. We apologize for any inconvenience you may have experienced. We take your feedback seriously and will internally ensure that such issues do not occur again. Please contact us via email so we can clarify your concern further. We are here to help you and find a satisfactory solution.

Rated 1 out of 5 stars

Poor website, service, refund and quality

1) Website faulty - Website cart had an error that resulted in them charging us for two of an item when we only intended to order one
2) Bad service - We wrote to min lille mus immediately after seeing the problem above. They wrote back two days later saying we would receive return payment within 5 days
3) No return payment - We haven't received that payment and it has now been 23 days
4) Bad service again - Their response to my kind follow-up was a copy and paste message about their return policy. I'm fine with returning it but they should have stated that 23 days earlier.
5) Bad quality - Of the four items we ordered intentionally, only one was the quality expected. We returned one and are making due with the others since they were all Christmas and Birthday presents for a two year old.

28 December 2023
Rated 1 out of 5 stars

“Cute Crab” FROM SHEIN

I have ordered a “Cute Crab” which is a toy for small kids. I picked up my package today. It has the same sender “Hong Kong Yunespress” as Shein. So they have just send me a package from shein. I would never give mit kids toys from shein, that they Can put In their mouth. Also i paid 269DKK AND ON SHEIN ITS ONLY 89DKK. Dont trust this webside.

26 November 2023
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Hej Nanna
Tak for din anmeldelse. Vi beklager for enhver forvirring vedrørende forsendelsen. Vores produkter kommer fra forskellige leverandører, men vi sikrer, at de opfylder sikkerhedsstandarderne for børnetøj. Hvis du har spørgsmål eller bekymringer, er du velkommen til at sende os en e-mail, så hjælper vi gerne. Vi sætter pris på din feedback! 😊📦👶

Rated 5 out of 5 stars

Good quality

Good quality, very satisfied with my order.. recommend already to my friends.

27 May 2023
Unprompted review
Min Lille Mus logo

Reply from Min Lille Mus

Tak for din feedback! Det er dejligt at høre, at du er tilfreds med kvaliteten af dit køb. Vi sætter stor pris på, at du allerede har anbefalet os til dine venner. Hvis du har flere spørgsmål eller brug for yderligere hjælp, er du velkommen til at kontakte os. Vi ser frem til at betjene dig igen i fremtiden!

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