Working with Johnny has helped tremendously to work through areas that were not explained during the on boarding process three years ago. He has listened and worked with us to make sure we are maximiz... See more
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Review summary
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I had an amazing experience working with Rafael! They were incredibly helpful while guiding me through the Mindbody website and made learning new things feel so easy and stress-free. Their patience, k... See more
Company replied
We’ve absolutely loved working with Iris at Mindbody! She’s been so insightful and supportive as we prepare to launch our Attentive set-up, and has really taken the time to understand the needs a... See more
Company replied
Nathália has been great! The process has been way more involved than i thought it would be and she has taken the time to really help me out. Some examples: Sending me additional resources, walking me... See more
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Company details
Written by the company
Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.
Our Capabilities
Written by the company
- The Mindbody App
- Get discovered by the largest audience on fitness, beauty, and wellness customers on the Marketplace. This Mindbody-exclusive feature connects your business to users around the world searching for services like yours.
- Client Profiles
- Form better relationships with your members using client profiles. This feature keeps information like personal preferences, payment details, service history, and more on hand so you can offer better customer service.
- Marketing Suite
- Create and send personalized email campaigns with our Marketing Suite. These features make it easy to keep your current members happy while also running promotions that incentivize new clients to book.
- Branded Mobile App
- Bring your business’s brand to life with a custom mobile app. This feature helps you engage with your clients on another level through rewards programs, push notifications, shared class playlists, and more.
- Analytics and Reporting
- Learn what’s performing well with our reporting features. These tools track revenue sources, analyze current promotions, and monitor inventory so you can nail down what strategies are best for your business.
Contact info
651 Tank Farm Rd., 93401, San Luis Obispo, United States
- mindbodyonline.com
More revenue. More clients. More growth.
4.2
Great
2K reviews
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Personalized customer service and training is outstanding
I have thoroughly enjoyed my time and experience with Ingrid, as I have tried to learn and navigate attentive. She has been very patient and thorough as she tries to help me understand the complexity of the software. I could not have set our system up without her. And she has been willing to take as much time as I need both in person and through email, she has been quick to understand our unique studio operations and has been able to direct me in the best way to use the software. And always makes me feel like is no dumb question. I have relied on her a lot and will continue to do so as we perfect the automation to best help our studio. Ingrid is the best!
8 April 2026
Reply from Mindbody
We're happy to hear that you've had such a positive experience with your Senior Customer Success Manager! It's great to know that the patience and thoroughness have been helpful as you navigate the software. We appreciate your feedback and are glad we could assist with your studio operations. We are here to support you!
Reply from Mindbody
Thank you so much for your feedback around your onboarding experience with Felipe - we appreciate it!
recently had my second marketing…
recently had my second marketing session with Gustavo from Mindbody, and I can honestly say that after three years of using the platform, it finally feels like what I’ve been paying for is paying off. Gustavo was extremely knowledgeable, caring, and clear throughout the entire process. This was by far the best experience I’ve had with Mindbody so far. I highly recommend having more team members like Gustavo—he truly makes a difference in client satisfaction. I would give him 6 stars if I could.
10 April 2026
Unprompted review
Reply from Mindbody
We're happy to hear that your marketing session was helpful! It's great to know the session with our Customer Success Manager made a real difference. We appreciate your feedback and are so glad you had a positive experience. Thanks for taking the time to share.
Eric was super helpful
Eric was super helpful.
I was even a few minutes late to the meeting and he was super understanding and still took the time to answer my questions!
10 April 2026
Reply from Mindbody
We're happy to hear that our Customer Success Manager was helpful and accommodating, even when you were a few minutes late. We appreciate you taking the time to share your positive experience!
Our onboarding process was very smooth
Our onboarding process was very smooth, and we are still receiving support when needed. A special thank you to Pelayo Jaimez for the assistance throughout.
26 March 2026
Unprompted review
Reply from Mindbody
We're happy to hear that your onboarding process was smooth and that you're still receiving support. We appreciate you mentioning the assistance you received. Thanks for the feedback!
Answered all question with a solution...
6 April 2026
Reply from Mindbody
We're happy to hear that our Customer Success Manager provided helpful solutions! Thank you for your positive feedback; we appreciate it.
It took time to make everything work
It took time to make everything work. And I still not sure about the results. The worst thing- I have 1 year contract.
6 April 2026
Reply from Mindbody
We appreciate your feedback and regret the difficulties you faced. We'll review your comments to improve our processes and results going forward.
The customer service was great
The customer service was great! Pam was so accommodating and knowledgeable.
6 April 2026
Reply from Mindbody
We're happy to hear that you had a great onboarding experience with your specialist - thank you so much for taking the time to leave your feedback.
Eric was very patient and helpful.
7 April 2026
Reply from Mindbody
We're happy to hear that our Customer Success Manager was helpful. Thank you for your positive feedback; we appreciate it!
Avoid!!!
Just got off the phone with a client engagement specialist. We had requested to cancel our contract because none of the features promised to us were actually working. Our business is loosing 5-10k a month since switching to MindBody.
After listening patiently to every concern I have he didn’t have a rebuttal, a work around, a fix.. just stated they won’t let us out of our contract.
They nickel a dime you, there are so many hidden fees. They promise the moon and don’t even deliver dust.
Avoid at all costs.
EDIT: After Mind body reply. Just so you all know, 1 out of the 10 feaatures they promised us actually work! They have no fix for that. Only response is "your contract states you cant cancel". Will they make the promised features work? No...
7 April 2026
Unprompted review
Reply from Mindbody
Thank you for taking the time to provide this feedback.
We have had a look at your account and have seen that our client engagement team had offered some alternative options for you. You can follow up with them regarding your subscription.
We’d also like to clarify that subscription terms, including billing and cancellation conditions, are outlined in the agreement accepted at the time of signup. Any charges applied are based on these agreed contract terms.
Nathalia Rocks!
Nathalia is what makes us okay to continue using MindBody, the platform itself is super super annoying however Nathalia is amazing!
7 April 2026
Reply from Mindbody
We appreciate your feedback and are so glad that our Customer Success Manager's support positively impacts your experience. Thank you!
Outstanding Support from Diego
I’ve had a great experience with Mindbody, especially thanks to Diego. He has been excellent in every interaction. Every time we speak, he helps me move forward and clearly understand what I need to do.
He is patient, professional, and truly supportive. After our calls, I feel motivated and confident to continue working on my projects.
Diego is, without a doubt, the best technician I’ve worked with since I started using Mindbody.
Thank you for the amazing support!
8 April 2026
Reply from Mindbody
We're happy to hear that you had a great experience! It's wonderful to know that the support you received was so helpful and motivational. We appreciate your positive feedback and are glad we could provide you with such excellent assistance.
Fernando Donaire was very informative…
Fernando Donaire was very informative and provided excellent service. He explained everything clearly, answered my questions, and made the whole experience smooth and easy to understand. I truly appreciate his help and would highly recommend him.
7 April 2026
Reply from Mindbody
We're happy to hear that the experience with our Customer Success Manager was excellent and informative. It's great that everything was clearly explained, and we appreciate you recommending us! Thanks!
Fernando was great
Fernando was great, very helpful. I found out that we would have to add to what we currently have in order to be able to set up for clients to receive and redeem points for future procedures. We already have that and a number of other things with Square. I also don't think the program is very user friendly. More cumbersome.
7 April 2026
Reply from Mindbody
Thank you for your feedback, and we’re glad to hear that Fernando was able to assist you.
We understand your concerns regarding the need to add features you may already have through Square, as well as your experience with the platform feeling less user-friendly and more cumbersome than expected. Your perspective is important, and we take this kind of feedback seriously as we continue to improve.
If you’re open to it, our support team would be happy to walk you through the system and explore ways to better align it with your current setup, or clarify any features that may help streamline your workflow. Please don’t hesitate to reach out to us if you’d like further assistance—we’re here to help.
Thank you again for sharing your experience.
Elly explained everything completely
Elly was very patient, with my questions. She explained everything with full description. If I have to do another training for any new website features, I would want Elly again 🫶🏽
7 April 2026
Reply from Mindbody
We're happy to hear that the onboarding training was so helpful and that you found it easy to understand. We appreciate your kind words and for taking the time to leave your feedback!
I have been SO happy with my onboarding…
I have been SO happy with my onboarding sessions with Bianca Reno. She is not only extremely knowledgeable but creative and patient. She is a gem!
30 March 2026
Reply from Mindbody
We are happy to hear that the sessions with our Customer Success Manager were so helpful! We appreciate you letting us know that the sessions were creative, patient, and knowledgeable.
Great costumer service!
3 April 2026
Reply from Mindbody
Thank you for your feedback - we're happy to hear you had a great experience!
its excellent in all areas
6 April 2026
Reply from Mindbody
We're happy to hear that you enjoyed your onboarding experience; we appreciate you taking the time to leave us this great feedback!
The CRM is good itself but our…
The CRM is good itself but our messenger ai did not work and sometimes Mindbody is slow. Overall it is my favorite CRM and the employees are very helpful and knowledgeable.
2 April 2026
Reply from Mindbody
We're glad you consider our CRM your favorite. We appreciate your feedback regarding the messenger AI and Mindbody's speed. We value your insights and are grateful for your comments on our helpful employees.
Excellent Customer Service
My experience with MINDBODY was great from start to finish. The staff a re responsive, well-informed, and really listen to the needs of their clients. Merlin and Nathan were wonderful to work with and provided excellent customer service.
30 March 2026
Reply from Mindbody
We appreciate you sharing your feedback! We're happy to hear that our team tailored your experience to your needs. It's great to know you received such an excellent onboarding experience.
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