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Rated 1 out of 5 stars

Suspended my server without chance to fix what I did wrong, I pay to host my server its not right to suspend and lock me out of it without a second chance to correct it after spending weeks of work on... See more

Company replied

Rated 1 out of 5 stars

Minehut is a great example of a project that once started as a little thing and then turned into something huge, when they cared about people. However, throughout the years, as everything has changed,... See more

Company replied

Rated 5 out of 5 stars

Great hosting. You can get everything for free by voting, but I'm writing this review being very honest. Great community, great servers, great staff & players. No lag, free stuff on marketplace, acces... See more

Company replied

Rated 2 out of 5 stars

You could make access to the files after the time limit that they dont need to wait 10 hours to downlaod their world to maybe falix, godlike or aternos or install plugins. Without the world if you... See more

Company replied

Company details

  1. Gaming services
  2. Hobby shop

Information provided by various external sources

Minehut is a service providing free Minecraft server hosting. Everyone deserves to have fun on Minecraft, that's why Minehut makes it extremely easy to quickly and easily start up your own Minecraft server without any of the annoying hassles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Rank Update

I love the new rank update, lots of less spam.

To those saying this was against the ToS of Minehut, they put "We make no promises about our products, services, or content, and the damages you may seek in a legal action against us are limited." right in there, therefore it is NOT against the ToS. If you don't want to follow the ToS anymore, follow this "If you terminate this agreement, you must cease all use of and access to our products, services, and content."

16 March 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 1 out of 5 stars

A Money Greedy Company

All the recent reviews already said basically everything but one thing they don't mention is that Minehut is flagging reviews that were never offensive or whatever.

16 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Please reach out to our Support team or add your feedback to our Discord channel.

Rated 1 out of 5 stars

Sorry Minehut

Sorry Minehut, but this is not what we are looking for. Terrible update. (Just to know, I’m Minehut OG). Scammers in one hand.

16 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Please reach out to our Support team or add your feedback to our Discord channel.

Rated 1 out of 5 stars

Revert The update

The new update is terrible , its impossible to ad you have constantly to pay all the time.

15 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Please reach out to our Support team or add your feedback to our Discord channel.

Rated 1 out of 5 stars

This new ranking system is absolutely…

This new ranking system is absolutely horrendous.

First off, They deliberately removed the permanent ranks and added an advertisement cap. They removed the permanant ranks and have made the ranks subscription based. They then added an advertisement cap and they have restricted it depending on how much you pay. Which i believe is unfair to the people who have paid specifically to advertise on their accounts. All of this added up means small and upcoming communities will have trouble paying for a rank because they don't get funds. This could therefore lead to minehut becoming dead because no one wants to pay 5$ to advertise.

14 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Ranks have not been removed, if it is missing please reach out to our Support team or add your feedback to our Discord channel.

Rated 1 out of 5 stars

Scam and bad Service

I am extremely disappointed with the service provided by Minehut. As a long-time user of their hosting platform, I have experienced frequent server crashes, causing significant frustration for our players. However, what is even more concerning is that Minehut went back on their promise of permanent ranks, and they removed our ranks without prior notice.

When we purchased the ranks, we were assured that they were everlasting and that they would remain active for as long as our server was up. However, this turned out to be a false statement. We lost our ranks. Making matters worse, when we contacted customer support, we received no help or compensation for the loss.

This kind of behavior is unacceptable and unethical. If Minehut cannot keep their promises, then they should be held accountable for their actions. I would caution others against using their services due to their bad service and lack of integrity.

In conclusion, I do not recommend Minehut as a server hosting platform, and I advise anyone considering using their services to take their business elsewhere.

15 July 2022
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Ranks have not been removed, if it is missing please reach out to our Support team or add your feedback to our Discord channel.

Rated 1 out of 5 stars

They scam players out of hundreds of…

They scam players out of hundreds of dollars DO NOT PLAY

15 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with our recent change. Please reach out to our Support team or add your feedback to our Discord channel.

Rated 5 out of 5 stars

Excellent Minecraft server hosting platform

have been using Minehut for my Minecraft server hosting needs, and I have been thoroughly impressed with their service. Their platform is easy to use and allows for a wide range of customization options, making it easy to create and manage a server that suits my needs.

9 March 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you for your feedback!

Rated 2 out of 5 stars

Rank Frustration on Minehut

As an individual who purchased a rank with Minehut, I feel disappointed that the abilities of the rank have been changed without my input. I believe that these changes were made under a lawful agreement, but I am still frustrated that the unlimited Chat Ads feature has been replaced with a monthly limit. I am aware that companies have the right to modify their policies and products, but I feel that I should have had a say in these changes as a paying customer.

If I believe that these changes are in breach of the agreement or terms of service that were in place at the time of my rank purchase, I may consider reaching out to Minehut's support team or legal department to voice my concerns and explore potential options. Depending on the terms of service or agreement, I may be able to receive a refund or compensation for the changes made to the rank system. It's important for me to review these agreements and seek professional advice before taking any legal action.

14 March 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you for providing your feedback. You can reach out to our Support team with any questions you may have.

Rated 1 out of 5 stars

Minehut adding subscription ranks and I…

Minehut adding subscription ranks and I purchased before ranks I want my credits back. I do not like this at all. Scammers

2 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear you have had a bad experience with us. We have not released our new ranks as of yet and we are not removing previous purchases. You can contact our Support Team for more information.

Rated 4 out of 5 stars

Hi!00

Hi!! If you see this i did not mean to flood chat pls unnmute me

2 February 2023
Unprompted review
Minehut logo

Reply from Minehut

Hi there! You can reach out to our Support Team to appeal any punishments.

Rated 2 out of 5 stars

Decent at first, but has too many issues

Minehut is a good server host for two players on a small world, however if there are any more on then after a month or so of playing it will start to slow down significantly, especially if some players are in the nether or the end. My server has also been hacked and griefed by another player who somehow found a way to get in while not being on the whitelist

2 March 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you have had a bad experience with our servers. Typically our free server plan should be enough for a group of friends to play on with no issues, you can contact our Support team to see if there are ways to reduce lag. The Support team can also handle reports of griefing.

Rated 5 out of 5 stars

Great customer service

Great customer service, the support team was able to help with everything I needed help with!

10 February 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

Fast responses and kind service

Fast responses and kind service. All throughout the ticket politeness and empathy. They even mentioned that the team will work on the issue to prevent the problem from happening to others.

8 January 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

They were quick

They were quick, polite, and got the job done! :D

8 January 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 4 out of 5 stars

Good host.

Good host. The reason I recommend is becuase it's so simple, for people who don't know how to start their way. I don't recommend this to big server, becuase of the lack of features such as a fully woking ftp access. support is good but compering to other hosts which have live, it's a bit disappointing.
Overall, you should use it for a maximum of a 100 players server.

29 November 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

My server didn't start and I contacted the Minehut Team.

I had a problem with my server, it didn't start. A friend of mine wrote minehut on twitter and the communication was quick, respectful and helpful. Then I had a few chats via E- Mail with one of the responsible guys. They immediately tried to solv the problem and they did succed! Everything works well as it was before. And also here the communication was nice, polite and good for both sides.

27 December 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

Amazing service and great customer support!

I've been using minehut since late 2019, and i've had a great experience. For a service that's free, it's genuinely really good to mess around with a few friends on minecraft. Today they helped revive a server that got corrupted, because I used an unsupported mod (my fault) and they had a backup saved of the world. Support was really nice, even if my replies were a little late. I reccomend it whole heartedly :)

20 December 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback, glad we were able to help!

Rated 5 out of 5 stars

Refounded in less than 2 hours :))

Bought credits, Changed my mind and asked for refound. Everything was sorted & refounded in less than 2 hours...

18 December 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you for your feedback, happy we were able to help!

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