Minga London Reviews 1,873

I purchased a pair of pants during the Minga London winter sale, but the sizing was completely off—they were far too large for a 34” size. I requested a return weeks ago, but the communication has been terrible. Instead of a valid DHL return label, they keep sending a file that explicitly says 'this is not a prepaid label.' The only way to contact them is through email, but they don't even open or respond to my messages. I’ve been stuck with an item that doesn't fit for weeks with no way to send it back. Extremely poor customer service.

My order number is 09814535071507V. I ordered 17 days ago on December 29th 2025. On the DPD tracking app, it says my order has been at the same location for the past 7 days. I want my order delivered soon, or I WANT A FULL REFUND. According to Irish law, "If the seller fails to deliver your goods within 30 days or the specified date, you can cancel the contract and get a refund of all the money you paid (including delivery) without delay." I'm expecting either to receive my order within the next 13 days or to get a full refund.

Attempted to return one item of clothing using the return label generated via Minga’s official returns portal.

Multiple DHL Express service points refused to accept the parcel because the return label does not register on DHL’s system. I tried several locations and was told the same thing each time the label is invalid or unrecognised.

I have emailed Minga repeatedly to resolve this issue and received no response. As a result, I am being prevented from returning the item through no fault of my own.

This effectively removes my right to return and is not compliant with UK consumer law, which requires retailers to provide a functional and accessible returns process.

Very disappointing experience. I would advise caution if you may need to return an item.

blasphemous.
indeed, it is ABSOLUTELY not normal to destroy christian cross for advertising or just using religion to run a business 👍🏼

Item good quality however awful customer service leaving me 82£ down! Jacket i ordered is too big. Return label keeps saying failed at drop off points so i cant return. Contacted 3 times with no response to solve the issue

Don’t order from this company! Absolutely shocking customer service, blunt unhelpful responses and to be honest I don’t think anyone who works at customer service there actually cares about the brand which is a massive shame. 4 ignored emails, their ‘contact us’ section on the app is completely useless. When I finally got a response I was given completely useless information and had no form of apology or friendliness regarding why I had to wait so long and send so many messages to get a response, almost as if I was being an inconvenience to them for wanting information about my own money! I finally received my refund after 7 WEEKS of posting my return. Again with no apology or compassion from customer service. Was sceptical of this brand regardless after seeing them rip off independent businesses, but after this I will never be buying from this company again and will be spreading the word. Very scammish behaviour. Lesson learnt!

Support completely lost.

Not replying to my emails, not answering my support tickets

no one to call.
I didnt receive my package because of a wrong number with my adress, nobody reaches back out

There is no customer service at this company! I have a huge problem with a return hung up in customs and I cannot get a response from them. I have lost $150 because of this! Buyer beware…

My girlfriend placed an order over £400 with you back in November. She received an email saying it cleared customs, which is in PORTUGAL, on the 16th of December. It’s currently the 9th of January and now her most recent email states that it’s “apparently in customs due to delays”. Meaning you either lied about it getting cleared of customs on the 16th of December, or you a currently lying now saying it’s still in customs as of the 9th of January.

I would implore anyone reading this TO NEVER BUY FROM MINGA. The items were poor quality with fake pockets and scream cheap materials with even cheaper assembly. It’s laughable that you would even still keep the name as Minga London when it’s clearly being made in the cheapest country to create the widest margin all while you lie customers out of their refund.

Order number is #222561 sort it out.

Ordered something, it got marked as delivered but nothing arrived :) support team is not helping either

Very fast and delivery (from UK to Slovenia), everything perfect.

Excellent clothes! <3

Refund has been a big issue, I have been waiting for one month to get the refund, they said the parcel is delayed due to DHL and Portugal custom clearance, but under the UK Consumer Contracts Regulations 2013, a refund must be issued within 14 days of either receiving the returned goods or receiving proof that the goods have been returned. Customs delays are outside of my control and should not result in an indefinite delay to my refund.
Have send a numerous emails and no one solve the issue. Awful company to deal with and don’t use this company.

If I could give a zero rating, I would.
Returned 2 parcels 7th Dec, and a further parcel a week later using return labels generated on the website.
Three parcels are currently stuck at Portugal customs for a company named Minga London.... hiw deceiving is that?
I am out of pocket to the sum of almost £350.
I've been told by "customer services" that its an issue with DHL and not Minga, but I am now unable to get any further response from them.
AI chatbot is shocking, and they seemingly only respond to positive feedback.
I am now attempting to raise a dispute via PayPal.

16/1/26.... just a note to add that I am STILL waiting for a refund and contacting help@ as advised in their comment below does not even get a response!
Do not buy from this company!

I have been trying to return the two items for 3 months now, because Minga London's team is doing everything to not accept it. I'm so tired of problems with their company.

According to the Minga London site, the 30-day return window is counted from the moment the client receives the package. I received the package on August 22, so I should have a chance to return items before September 21.
I tried to generate the return on 18 September, so I did it BEFORE 30 day return window passed.

However, Ming's site claimed that one month already passed, even though I still had time to return.
I suppose because the shipment of my package took a very long time, their site blocked me from the possibility of a return. I waited for my package for almost a month, because the courier company destroyed the package, and half of the items were lost.
But again, Minga London rules state that 30 days should be counted from the moment of receiving the package, not from the moment of making the order.
So I still should have a chance to return items, no matter how long the shipment was.
It's the company's fault that the site is not working properly, not the client's. Minga London workers are avoiding responsibility, and claiming it's my fault that I tried to return the clothes too late, even though I provided all the evidence that I tried to return them in time.

I have tried contacting Minga London and informing them about the problem with the return on September 18.
I didn't receive any answer, so on September 20, I sent a withdrawal to Minga in the form of an email. I sent the screenshots showing the proof that I received the order on 22 August, and that I tried to generate the return before 21 September passed.
According to European law, sending an email is a valid way to withdraw from the contract.

Again, no one responded to my messages. So, through the next few weeks, I tried contacting Minga London through email, through the contact form on their site, and I messaged on Minga's social media (the person behind the Instagram profile claimed they would pass information to the team, but no one contacted me).

Again, my attempts at contact were ignored. I decided to send (again) another email in November, and then Minga London finally responded.

Then a whole next month passed, because Minga London has been responding to emails very slowly, but at some point, they said that I could return the items.
However, they wanted me to return items on my own, which I disagreed with. The cost of sending the package from Poland to the UK would be around 150 zł (around 36 euro), which is a few times more expensive than the cost of the return through Minga's site (8 euro).
I have a right to return items like every client, but they were denying it to me. Why do I need to send a package of my own and pay much more for shipping, if it was Minga's fault that I couldn't return the package in time?

Then Minga stopped replying when I asked if they could generate the return. Suddenly, two days ago, a person from your team answered that I can't return these items because 30 days already passed.

Are you kidding me?! I explained multiple times that the whole situation is not my fault! I sent all the evidence that I tried to return the items on time! What is the point of messaging this company for 3 MONTHS if they just ignored everything I said?

If the client tried to generate a return before the 30-day return window passed, contacted the company multiple times, and even sent the withdrawal from the contract on time, the company is legally obliged to accept the return.
It was YOUR company that didn't respond to my emails and messages for weeks. It's YOUR company site that wasn't working properly, and didn't let me return items in time. The client shouldn't take responsibility for the company's mistakes, because it violates consumer rights.

I never had such a frustrating experience with such a simple thing as returning two pairs of trousers. I was very patient, but I'm at my limit. I spend a lot of money in their shop and wanted to buy more clothes, but they clearly don't care about a lost client.

It's not my first negative experience with Minga London, because when half of my order was lost during the shipment, I needed to message Minga London multiple times and remind them about the refund. I finally received it after a month, but the whole experience was irritating and stressful. It's unbelievable that such a big company has so bad customer service.
Pity, because clothes are nice, but still not worth all the stress I experienced.

Do not buy from this company is you want to return anything! Despite the name they are not UK based. I returned an item well over a month ago using the DHL label they provided and it is stuck in customs somewhere abroad saying it is an issue with the label. I have raised this multiple times to get AI responses and to be told it is there issue not mine but yet no chance of a refund insight and as far as I know the package is still stuck at customs and they are telling me it is a DHL process. Really unhappy with their customer service and will not be purchasing anything from them again!

Shocking! Awful experience
Ordered a bag for a birthday present and was delivered with very poor packaging, flimsy box which had been damaged. The bag inside had been squashed and totally out of shape, looked terrible. Contacted Minga who said I could return as don’t do exchanges which I did. Took ages to get there, didn’t realise it was sent to Portugal not London! After 3 weeks I have finally received a partial refund???? So I’m now out of pocket for an item that was damaged and not as described? Not my fault!
Poor customer service and no response to email so have had to open dispute with my bank.
Totally unacceptable. Order at your own risk! please read their reviews, not good at all!

Oh and received an email today saying they are refunding orders every 15 mins? Why don’t you refund customers so they’re not out of pocket instead of giving away orders as a promotion!

Lovely clothes but an awful company to deal with when returning- items have to be sent back to Portugal and currently mine have been stuck at Oporto airport for over 3 weeks awaiting customs clearance, I have chased numerous times, once being given incorrect information that the parcel had cleared customs but according to my tracking on DHL the parcel is still held at Oporto. I don’t think I’ll be getting my refund any time soon. A very disappointing experience and also with a misleading name. Why call yourself Minga London when you are based in Portugal?

I was skeptical at first about ordering but finally gave in and it was great. Very quick delivery (within 2 days of ordering) the clothes I bought were exactly as shown on the website and good quality and I even got some stickers which is always great :)

Nobody from customer care responds! Have now sent 4 separate emails all of which have gone unawnswered. Tragic company