Falcon Cars Greenford/Wembley Reviews 22

I use this company regularly to go from the Ibis hotel, Wembley Stadium, to Northwick Park Hospital, to see my cancer team.

They always go above and beyond to help. Today I rang for a taxi from the hospital back to Wembley in rush hour. The Despatcher said they were fully booked, as it was rush hour. I said I didn't mind waiting, and he got a taxi to me in 25 minutes. I would not use another company. I have never had any problems with them, clean cars, and helpful drivers and staff on the phone. Thank you

I booked Falcon cars for drop of and collection from Gatwick Airport, drop of was fine, but they did not come to collect me and my two elderly parents after travelling for 12 hours, when I called there office to see where the driver was they lied to me and said the driver was stuck on the M40 in traffic and said that he would be 20 minutes, after waiting for 30 minutes in the cold with my elderly parents I called again they then said he would be 1 hour so I told them to cancel the collection, I then took another cab, after arriving home Falcon cars called me 2 hours later saying that the driver was outside Gatwick Airport. Absolutely ridiculous and unprofessional.
People please do not use this cab service. --------------

Drove like a moron price is beyond a joke in comparison to alphabet taxi services will not use ever again

Booked the night before for a specific time to get to work, 10 min late!! Shocking what is the point

For the outward journey Falcon Taxis Aylesbury turned up nearly thirty minutes late despite having confirmed 5 minutes before pick up they were on time. Homeward journey which had been booked and confirmed, they turned up an hour early (supposedly and unknown to us) and when chasing up the taxi at the prearranged time were told they had no vehicles available so had to call another company. Will never use again; rubbish service

Extremely disappointed doesn't even explain how angry and upset I am. I booked a cab for me and my family through minicabit as we were attending the Ed Shearan concert on 1 July.
Falcon cars accepted the booking on the Sunday before. I tried contacting them to get an idea of pick up location etc and when I finally got through which was only a couple of hours before the concert ended, they disgustingly decided other fares were more important than to deliver on their agreement and collect my family. The man I spoke to was rude and like he just didn't care that this left us stranded in an area we did not know and with children late at night.
People book cabs for a reason and therefore we expect that once booked you follow through on your commitment or at least keep us informed.
I am not surprised the rating for this company is low.
If you book and see this cab company, do not expect they will actually turn up or contact you to let you know.

Taxi 45 minutes late for a pre booked journey. Shocking.

Repeatedly late!
They apologise but still late. At best by 15 minutes.
This is it for me

I tried to book a taxi through app twice rejected finally booked it finally tuns up and rude drive said my payment method had not gone through and just left me booked thought jet taxi app taxi turned up and payment went through no hassle

Booked a taxi for our journey home for Birmingham City centre to Shirley which wasn’t Falcon but due to some confusion on our part ended up getting in the wrong cab. Driver was polite and courteous but no meter or indication of the price until we got home at which point he charged us £38.00 for a journey which should have been no more than £16.00, appalling price policy, would not use again!

If I could give zero I would. Disgusting company. Tried to take us the long way round. When telling him to turn around he refused to move and asked how much we were prepared to pay. He was extremely rude to my elderly and disabled parents. Tried to charge double than we normally pay and wasn’t even wearing a mask. I phoned the firm to complain about this, they said it’s not a legal requirement (yet every other taxi firm we’ve used insists on everyone wearing a mask). I explained my parents are elderly and vulnerable, as am I as an asthma sufferer, and their response was everyone is vulnerable. Disgusting, will never use them again. I will also be notifying the place they picked us up from who use them frequently.

Shocking service, never on time. Waste of money don't use. save your money.

Avoid this firm. Trying to charge me £15 for a £10 journey. Need to fix up

Have used them a few times and found them to be very competent and reliable. Very happy that I found this company and wish they would extend their service to other parts of London.

Scammers.
Booked a taxi and waited 30 mins and they didn’t turn up. Called them and they said that they have canceled the booking without letting me know and didn’t want to refund the money back.
Think twice if to book with them.

Booked a taxi today 1.15 for a taxi at 3.10 rung at 2.30 to make sure not to be let down told wont be late dont wory. after numerous calls told would be 2 minutes the hospital unit was closed by the time 4.pm arrived.lost half a day for nothing so if you want the most un reliable firm book falcon.

I have been using this company since I moved here 3 years ago. But in the last few months I have had some bad experiencing. Tonight the went to wrong address (I was blamed) driver was rude on the phone. I then had to walk up the road ( taxi should be door to door). Then drove far to fast. The window in the back of cab wide open so tried to shut & then slammed on brakes and hit my head in the door. Didn’t even enquire if I was ok.
So I won’t be using this company again.

I would have no hesitation in recommending this company. I use them twice a week for my elderly relative and the drivers are courteous and helpful.

Won’t use again - half an hour late for pick up from airport. No apology - just said it was not their fault as plane indicated it was delayed. Other people on my flight had cabs waiting no problem. On morning service guy tried to overcharge me. So 2 out 2 trips were negative experience from customer service viewpoint.

Hired one of your vehicles for our wedding to take the bride to the ceremony and then both of us to our reception.
The car was beautiful, looked amazing and one of the most reasonably priced wedding cars we could find.
The driver was polite, friendly and helpful.
Overall a great great experience. Would definitely recommend.