Minicrops Reviews 

109
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Lovely herbs but did not last till the sell by date they went a bit yellow even though kept in the fridge drawer. Postage is expensive and having a minimum spend stops you buying just a couple of p... See more

Rated 5 out of 5 stars

We use minicrops on a daily basis to supply our restaurant with a wide range of micro herbs. We are always very pleased with the quality of product and service provided. We always look forward... See more

Rated 5 out of 5 stars

I love this business model and believe that there needs to be more small business start ups promoting a healthy lifestyle and good food products. I have spoken with the management a few times and ke... See more

Company replied

Rated 5 out of 5 stars

Received a stunning selection of herbs and apple blossom last week that are well and truly the gift that keeps on giving. 5 days later we are still working our way through these herbs and the pea sho... See more

Company details

  1. Food producer
  2. Fitness and nutrition
  3. Vegan restaurant

Information provided by various external sources

MiniCrops is an agriculture initiative for London. We use Controlled Environment Agriculture technologies to provide fresh, year-round produce closer to London homes, with fewer food miles. We also work with major catering companies, restaurants, and private chefs, providing high-quality, ethical produce for their supply chains.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.3

All reviews

(109)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

First delivery didn't came as ordered but problem was solved quickly and well. Items came in great condition and fresh! I would recommend company to everyone.

20 July 2018
Unprompted review
Rated 5 out of 5 stars

amazing flowers

really quick arrival, with a personal touch. great customer service and the flowers were amazing. Thank you!

6 June 2018
Unprompted review
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Reply from Minicrops

Glad you enjoyed and thank you for the kind feedback!

Rated 5 out of 5 stars

A brilliant find minicrops deliver the…

A brilliant find minicrops deliver the finest micro herbs to your door no more trudging uptown.

These sensational herbs add an extra special touch to any dish.

5 June 2018
Unprompted review
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Reply from Minicrops

Thank you Celia - great having you as a customer! Please share some photos of your creations when you get the chance!

Rated 4 out of 5 stars

Excellent quality but would like to be surprised with colourful plants

The quality and freshness of products was great but I would have liked to get something more colourful like purple basil or edible flowers (I ordered a small box).

24 May 2018
Unprompted review
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Reply from Minicrops

Hi Cecile,

Thank you for your review and we're pleased that you found the quality of an excellent standard.

Regarding variety and range, if you read the product description on the website, the subscription box does not include edible flowers. A 'mixed' box including flowers is something that we will release in due course. Also, the subscription box that you took is not a uniform product - it changes week by week (or however often you order) so that our customers get something different each time. Our customers buy our products for either nutrition, colour, garnishing, or all of the above. It's therefore important to rotate and also very difficult to tell what people want up front.

It would be good for you to have tried several subscription boxes before making assessments on product mix.

Hope that helps!

Best,

Jamie
Founder

Rated 5 out of 5 stars

Great quality and amazing service

Quality of micro greens is the best in the market. Perhaps because this independent company harvests their crops at night to optimise the freshness. They care about their produce and their customers. I had a last minute pop up Japanese restaurant in Peckham to prepare for and Jamie arranged for someone to go back to their farm in Deptford, harvest and send it in a taxi for me to pick up within 2 hours. Now that is going above and beyond. Due to this commitment to deliver I’m especially proud to use them for my company.

2 May 2018
Unprompted review
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Reply from Minicrops

Great working with you Kaishin!

Rated 5 out of 5 stars

Couldn't recommend more highly!!

Pros: As a regular customer of Minicrops, I really am blown away with the quality of their produce and business week-on-week. I am firm believer in fresh sustainably farmed produce and Minicrops doesn't fail to deliver - their array of greens and herbs have seriously opened my eyes, or should I say palete, to the rich intense flavours that I simply cannot find else where -- Honestly you need to try them! And having my orders havested the same day as delivery, is an incomparable service that really does guarantee freshness like no other. If you're a keen foodie (like I am) with an emphasis on healthy eating, then Minicrops is the quintessential go to.

Cons: can't eat without them!

30 April 2018
Unprompted review
Rated 5 out of 5 stars

Mini Crops - what a great idea!

What a great idea! I love that MiniCrops harvest in the wee hours so that the produce is as fresh as possible. I’ve tried many of the varieties and liberally sprinkle them on everything from avocado on toast to main meals. They taste amazing, enhance the look of food and are packed with vitamins. Would highly recommend this company.

29 April 2018
Unprompted review
Rated 1 out of 5 stars

Still not received any produce even… updated review..

Still not received any produce even after initial order and the promise of sending out a replacement twice - so cannot comment on the product itself - very disappointing

Matt hedges

Following on from the suppliers response, I do not want this to turn into a too and fro spat, but I would like to ensure the record is straight (and can also post the relevant emails back and forth should you like the clarification)....

I was sent this review he sent response and was responded due to the following ...

Ordered a selection of mini crop which never arrived.
I Followed up post delivery as I had expected and delivery and had paid for . I was informed the driver had delivered else where by mistake but I would be given a full refund and as good will a further delivery would be sent out in the next few days. I said I was disappointed and would have to quickly go to borough market as I needed them for that evening but thanked them. I responded to the email with a positive response thanking them and looked forward to receiving the delivery as I was keen to find a local supplier for micro greens for personal use, as a chef, and was keen to try their produce and make it work as I have a events, hospitality business, a restaurant and F&B consultant and a cookery school.

A few days passed and followed up with a further email (as there is no telephone number for contact purposes) I informed them they still unfortunately hadn’t arrived, the food will gesture and received a subsequent email back apologizing once again and said sorry for the mix up and we would still be sending out a delivery. This didn’t arrive and then received the email from the agent trustpoint - and put my review. As I could review something I never received!

I then received minicrops response which I find quite antagonistic and uncalled for as I was only go with what they had offered not what I had asked for. Please do not offer something you are not going to honor or promise and then add additional rebutted comment such as outside delivery zone as this was never even mentioned plus I am within and paid for delivery as per your order form on your site and was never even mentioned.

As our communication started I know mistakes happen and I was happy with and pleased with your offered resolution and now has turned into me feeling rather annoyed by the response and not keen to use or recommend your produce especially within the industry I am in and my clients which was keen in doing as there is a demand for the produce.

Best
Matt Hedges

23 April 2018
Unprompted review
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Reply from Minicrops

Matthew,

Our point is that you received a refund in full immediately and our offer to send you free produce regardless was a good-will gesture. We did say that we would try to get the box out when the delivery issues would be resolved and while we suggested this would be sooner, there was no specified time limit. You are therefore trashing our entire business and service model in a public forum on the basis of an 'after-service' that had no set deadlines and was indeed a goodwill gesture. I really don't believe that is fair.

Regarding our initial response, we have the right to defend ourselves and our business model. When writing things in public forums that will ultimately damage our business moving forward, this is even more so the case.

I once again apologise that you didn't receive your produce and had to go to Borough Market to buy direct, but I hope that you understand our position and that this is something that we were still keen to resolve.

Rated 5 out of 5 stars

These products are phenomenal

These products are phenomenal, I was looking for mirco herbs everywhere, I found them but they were so costly until I came over to Minicrops in Borough market. They are affordable and the quality of the product is great. The prices are genuinely great.

12 April 2018
Unprompted review
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Reply from Minicrops

Thank you Tiri - look forward to working with you again and hope we can continue to impress you as our range expands.

Rated 5 out of 5 stars

Superb Products and Great Business.

I love this business model and believe that there needs to be more small business start ups promoting a healthy lifestyle and good food products. I have spoken with the management a few times and keep up to date with their social media too. I recently ordered a selection of their products and everyone who tried them were very impressed.

Everyone should support Minicrops and purchase their products. Your money will not only be helping a very important start up to succeed but will also be incorporating great nutritional foods that taste great into your family diet. Its a win win :)

21 March 2018
Unprompted review
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Reply from Minicrops

Steve - very kind of you and look forward to working together in the future, in some capacity. I'm also pleased that you believe in the nutritional piece - very important.

Rated 5 out of 5 stars

Great product with interesting…

Great product with interesting varieties. Top quality packaging and delivery. The health benefits should sell the product alone.

19 March 2018
Unprompted review
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Reply from Minicrops

Cheers Simon - one of our best and most regular customers. Really appreciate your business and feedback. We will really be pushing the health agenda this year and will share results as they come in via our work with various labs and academic institutions.

Rated 5 out of 5 stars

You have just got to try the…

You have just got to try the mini-leeks. Intensity of flavour is off the scale. Amazing.

26 February 2018
Unprompted review
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Reply from Minicrops

Thank you Hamish - I know you love those Leeks! Will get some more growing!

Rated 5 out of 5 stars

Excellent Customer Service

This business really knows how to look after their customers! There was a problem with the delivery of my order, I let them know and the owner hand delivered a new order so that my Saturday dinner party wasn't affected.

The selection of micro herbs was excellent, really fresh and looked brilliant on the plate-I'd highly recommend!

26 February 2018
Unprompted review
Rated 5 out of 5 stars

Very pleased and impressed customer!

Excellent customer service from my 1st initial contact and all the way through to delivery. I was given great suggestions by the team as to which micro herbs will best suit my menus. All my guests were very impressed and enjoyed the variety of minicrops. I definitely will be ordering again and certainly recommend Minicrops!

20 February 2018
Unprompted review

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