Minifigures Display Reviews 351

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders, even after waiting for several months, and found the company unresponsive to their inquiries. People frequently mentioned issues with contacting the company, citing a lack of replies to emails and support tickets, and non-functional contact numbers. Some people also felt that the products, when they eventually arrived, were sometimes damaged during shipping. However, a few other people also felt that the product itself was good and arrived as promised, despite the significant delays in delivery and poor communication.

What people talk about most

Order

People report negative experiences with order fulfillment, expressing widespread disappointment and... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting a complete lack of communication... See more

Product

Reviewers mention negative feedback about product. Many customers report not receiving their orders, with... See more

Delivery service

Users describe negative interactions with delivery service. Many customers report that their orders were... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report a complete lack of communication, with no... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order in January of this year and have not received my item yet. Cannot contact them aside from a web based contact form however never get a response from them. Can no longer dispute the c... See more

Rated 1 out of 5 stars

I placed an order with Minifigures Display back in April 2024 (Order #14157). The payment went through, but I never received my items. I have tried contacting their support several times and al... See more

Rated 1 out of 5 stars

We had to wait 9 months, and only got a response after we threatened to do a claim against the company. Their customer support outright ignores any queries as long as it doesn't involve this compa... See more


Company details

  1. Collectibles Shop

Written by the company

Unofficial or legitimate account. It is not moderated or reviewed by the company. You can contact the company at https://help.minifiguresdisplay.com


Contact info

1.3

Bad

TrustScore 1.5 out of 5

351 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolute scam

Absolute scam! Ordered in October 2024, still have not received anything despite having paid the order. No reply from customer service!

19 October 2024
Unprompted review
Rated 1 out of 5 stars

Total Scam webstore

Total Scam webstore, avoid at all costs. Almost a year for an "in stock" item which hasn't arrived. Order status is still showing as "Manufacturing". No response to any emails.

Store doesn't accept PayPal, can't use them to intiate a refund.

1 April 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

I ordered 2 small parts 4 weeks ago...no movement, update, or communication after 2 weeks, so I reached out to them...heard nothing back after 10days, so I applied for a refund through PayPal...and surprise surprise, they got back to me straight away through PayPal saying it would be shipped at the start of next week. Cowboys who look like they'll try to get away with as much as they can.

In the meantime I got the 2 small parts I needed elsewhere, and they were with me within a week.

8 February 2025
Unprompted review
Rated 4 out of 5 stars

happy with the lego minifigure frames

We ordered two mi figure frames on 4 Oct and it arrived it took 12 weeks to make and arrive. (We only realised it would take this long after ordering.) Frames are perfectly fine and were packed well. we had no issues with delivery. But we gave four stars, and not five stars, because we wished their website and client portal was more informative and customer friendly.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Order not received after 7 months

Ordered a display case and it's been 7 months just says "Assembly / Quality control" since I placed my order, I have sent emails, messaged on Instagram and twitter but NOTHING just ghosted, DONT WASTE YOUR MONEY!!!!!

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Minifigures Display Order 12545…

Minifigures Display Order 12545 confirmed, but thats all, no answer on mail, order made 16/01/2024. Still waiting. Paypal is informed about this company. The only info you get is “you have to be patient”. Don’t buy is the information i want to give everyone.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Fake business

I placed an order and never received it. I reached out to the customer service desk multiple times and never received an answer. Do not order here!!

6 March 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!
I ordered a minifig display case in February and still don't have it. Chased it in June and received an automated email saying there are delays and to be patient. Have just raised a dispute with Barclaycard to recover my money. I suspect that the product will never arrive.
I wished I'd checked Trustpilot prior to ordering as I'm not the only one who has had this experience.

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Not reliable!

After more almost 11 months, I’m still waiting for my order. I’ve written them several emails and never got an answer, until I placed a bad review here last month. They promised me I would be getting an email with tracking info at the end of this week…still waiting for it. I’m starting legal actions to get my money back. Shameful!
Avoid this company, it’s a scam!

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam - Undgå svindel

Scam. Takes money and keep you waiting with a fake tracker. Replyed to one mail ticket, then silence for 6 months now.

Avoid. Avoid. Avoid.

Svindel firma. Undgå det!

Deres adresse er oplyst til
Minifigures Display
Nou de Sant Pere, 63 3°
Terrassa, 08221, Spain
Phone +34 932 203 899

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Take your money. And never return your emails. Waited 8 months for order. Before giving up. Thank you PayPal for full refund.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. My experience is much like the other reviews… bad. I was charged immediately, then emailed dozens of times, and waited a year for my frames. My frames eventually arrived, with a signature required, less $250 of mini figures. Don’t order from this company.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

STILL WAITING since OCT 29 2022 for…

STILL WAITING since OCT 29 2022 for Order #169923. That's right 2 small frames to be created and mailed to the US.

Understand slow shipment, but I have become so disappointed in what looked like a quality product. When questioned about shipment delay, I get an automated response that a case ticket has been generated. That's it. No follow up. No package.

DO NOT WASTE YOUR MONEY

30 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

On February 25, 2024, I purchased a handmade Lego minifigures display from the website. The website appears very professional and reliable.

In March I saw the order status still at received so I reached out. While they advise patience and requests that customers wait for a reply instead of submitting multiple status requests I reached out again a month later, and asked for a status update but still received no response. On June 12, 2024, I inquired once more, with the same result. On July 25, 2024, I requested a status update and asked for a refund, but again, no response was received. On July 29, 2024, I finally received a reply to my June 12 inquiry. They stated that they were experiencing delays, that the product would be shipped during the week of August 19, and that I would receive a tracking number. However, to this day, I have not received the tracking information, and the order status on the website has not changed.

Based on what I've found online, it seems unlikely that I will receive my money back. It appears this company is a scam. Watch out!

I contacted my credit card issuer for a dispute.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

Been over 4 months and nothing. No communication. Found the address and phone for anyone else who wants to attempt communication. They sure don't reply to emails.
Minifigure Display
Nou de Sant Pere, 63 3°
Terrassa, 08221, Spain

Phone +34 932 203 899

9 April 2024
Unprompted review

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