MiniLabsters Reviews 265

Product was allegedly delivered but I never received it and was ignored via customer service. Wonder if all the other reviews are AI generated given I've had the opposite experience?

Got this as a 34th birthday gift for my fiancé and we are absolutely THRILLED. I wasn’t sure how good it would be at that price point (and I got it on new year sale) but it’s amazing. We couldn’t stop looking at everything in our apartment - table, hair, leaves, paper towels, covid mask, salt, chili flakes, bones, counter top, our own skin/tattoos, a roach that intruded on us D: I will say I wish there were lower-magnification views available (less zoomed in). Also, heads up it doesn’t totally seem like the video where you can just run up to random stuff, it seems like it has to be something flat? Unless we haven’t figured it out yet….We just got it today, I’ll update if it turns out I was using it wrong. So excited to go outside with it in the day time!

Arrived quickly, kids love it

Great product and service. I had one microscope arrive with a faulty led, which was quickly replaced.

Ordered three microscopes to give as gifts. They unfortunately didn’t arrive on time which was a bummer. I emailed to return them and get a refund and customer service replied within a day and offered 50% refund rather than me having to pay for shipping. I kept the microscopes and will gift them later. Really appreciate customer service responding so quickly. Would recommend ordering well ahead of time (months even) if you have a specific date in mind

I ordered two mini microscopes, one for my son, and one for my niece. Unfortunately, one arrived broken. The lens inside had a deep crack, rendering it unusable.
However, I reached out to customer service. I explained that shipping had damaged the product. They offered to send me another mini microscope free of charge.
I am very happy with their product. Both my niece and my son love their microscopes. And I am very pleased with their prompt and responsive customer service.

I purchased a microscope for my son, and I was quite impressed with the magnifying capability! The product I receive did have a broken battery compartment, which I was bummed about, but they replaced it immediately, free of charge! I can't wait for my little guy to explore with this gadget!

Great toy for littles! My daughter loves it.

First and foremost, the product is great! But what truly made my experience so phenomenal was the customer service. I accidentally bought two miniscopes not realizing the megascope kit came with one. When I asked for a return the rep. kindly offered an alternative to save me money due to the cost of shipping from Colorado (and reduce the negative footprint on the environment.) I was offered 50% refund and to keep the miniscope in order to do this. I don’t know of another company that would offer such solution for something that was my own mistake. Overall an outstanding customer experience! Thank you!

Customer Service gets 10 Stars!!
My MiniLabster arrived on time! Adorable and age appropriate. Will grow with it for a long time. The box came in damaged, torn open, bent and un'gift'able. Contacted the customer service and IMMEDIATELY got a response, happy to replace it. I was elated. I have been bragging about this company and their products to everyone. Shop their store! It's a win win.

My two grandchildren each received a mini labster scope for Christmas and they love them. Thank You!!

Unfortunately, my order never arrived even though I had placed it 6 weeks prior. They did respond immediately which was comforting and when my order did not arrive by Christmas weekend I asked for a full refund. They were very responsive and refunded my money right away. Thank you for your quick reply and not making the refund process a hassle.

I ordered the Scope and Accessory pack as a Christmas present.

When I was delivered it arrived in a plastic delivery bag. The scope box was damaged and the accessory kit was smashed and unusable.

They offered a part refund for the accessory kit, which was useless as we essentially still paid for a product we couldn’t use.

They eventually replaced the whole order which was great, and I requested that it be packaged properly so nothing broke with the replacement.

When we received the replacement, it was packaged in the same type of packaging bag, no bubble wrap or anything. While the scope and box were fine this time, the accessory kit was damaged again.

How a company selling fragile products can’t distribute them with proper packaging to avoid breakages amazes me. Very frustrating experience.

Was really quick to respond and solved my issue !

Customer service answered messages quickly. I'm not convinced about the product yet, Let's see if the kids get excited of it.

I ordered Minilabsters for Christmas, for my grand children. They unfortunately did not arrive on time. However dealing with customer service at Minilabsters was second to none. They responded quickly and were most helpful. The microscopes have now arrived and I am sure my grand children will love exploring with them! I highly recommend Minilabsters.

Great advertising, product, and customer service.

This is a cool product at a very reasonable price. The customer service is exemplary too.

I ordered a mini scope.for my daughter for Christmas and it actually arrived on time, just damaged in transit. I reached out to customer service and they were able to send me a replacement quickly. It won't get here in time for Christmas, but that's beyond our control. They solved the matter and my daughter will eventually get her gift, lol.