I would highly recommend this company. The bracelet I ordered is absolutely beautiful, I’m delighted with it! The customer service care is amazing! Special thanks to Gina! Thank you forever everything... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Mint & Lily
Written by the company
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away.
Contact info
United States
- support@mintandlily.com
- mintandlily.com
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadly a very disappointed customer
I have been A customer with mint and lily Since December. I've spent over $300 in jewelry. Unfortunately, the jewelry has tarnished most of my jewelry that was replaced arrived broken and the rest broke during the time that I've been wearing it. I sent pictures showing the damage and the tarnish of the jewelry and all they could offer me was a $25 gift card. And then I was offered a $36 refund, which was hardly What I expected, considering the amount of money I spent for jewelry that you guarantee doesn't tarnish, but actually did so needless to say, I was very disappointed in the fact that that was all you could offer me since I've been going back-and-forth with you guys since December. It started out great. But unfortunately had a very bad ending, at least for me, as the consumer I was told I'm sorry for your experience. Here's a $36 refund lookout for it. In your account. And best of luck. Not exactly what I was expecting, but lesson learned I also have pictures if you need to see it.
i am a frequent visitor to your site!
i am a frequent visitor to your site!
everything i purchase is excellent!
Great quality items
Shopping sight is organized and simple
Shopping sight is organized and simple. Jewelry is a good price point and is pretty
Great website and easy checkout
Easy Peasy
The site is so easy to navigate and the quality is so good. I will be returning for sure.
I love your products
Pretty easy to shop
Pretty easy to shop! Just hoping I get it by Mother’s Day! I like the quality of the products I’ve received so far!
Have bought many times
Have bought many times, easy to shop, easy checkout and love all the products
My first order was lost in transit
My first order was lost in transit. I contacted customer service and the response was immediate. Gina was quick to track my order and keep me updated. She quickly re-ordered so that my gift would be on time. This level of customer service is not the norm these days. I will support and tell everyone to support mint and lily
Love the look also quality the way it…
Love the look also quality the way it is made. Some I did not like is a few things that were made a very small chain it just didn’t look like very nice quality like all the rest. Even the one that was like Jim clip was very nice the other one did not. But because of ALL the rest are great. This company is very very good.
Always a pleasure to purchase from this…
Always a pleasure to purchase from this company. Quality is excellent n customer service superb
I bought several things from mint and…
I bought several things from mint and Lily. The bracelet broke the first day. The necklace I got my daughter. She has had for three months now, and it has broken at the clasp which we had fixed on our own. Now she reports two of the stones are out of the letter. This is cheap jewelry don’t waste your money.
Happy home
My new obsession. Two days with my bracelet and lost a charm. Came back to replace it and purchase the necklace.
Lovely bracelets and all my friends loved them!
Lovely bracelets and all my horse friends loved them! Didn't have enough….had to reorder! Great quality so far.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








