Mint & Lily Reviews 34,947

•

4.5

Jewellery shop

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful jewelry, highlighting its excellent quality and unique designs, making them perfect for gifts. Many consumers also commend the exceptional customer service, noting the helpfulness, prompt responses, and personalized assistance they received. The user experience, from navigating the website to placing orders, is frequently described as easy and efficient. However, some people were dissatisfied with the quality of certain products, mentioning issues like tarnishing, chipping, or broken clasps after a short period. A few other people also felt that the inscriptions on personalized items were difficult to see.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the unique... See more

Order

Consumers find order to be ambiguous. Many customers praise the ease of ordering online, the quick shipping,... See more

Quality

Customers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Reviews shaping this summary

I love this site and their beautiful pieces! I love the awesome sales they text me ! I made this order while waiting on another to arrive lol! One is a gift for my daughter for Mother's Day ❤️...... See more

Company replied

I ordered one of the fidget rings but unfortunately ordered the wrong size. I reached out to customer service and received amazing service from Gina who responded promptly and helped me get a new ri... See more

Company replied

Company details

Jewellery shop

About Mint & Lily

Written by the company

Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away.

The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother.

While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born.

Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit.

Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves.

Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

35K reviews

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Replied to 99% of negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

6 days ago

I would highly recommend this company

I would highly recommend this company. The bracelet I ordered is absolutely beautiful, I’m delighted with it! The customer service care is amazing! Special thanks to Gina! Thank you forever everything, I appreciate it so much! Gina kept me updated on the process of my order which I really appreciated. Thank you so much for everything. I’ll definitely be back again

24 April 2026

Unprompted review

6 days ago

Easy to use from Facebook.

24 April 2026

6 days ago

Nice quality

I’ve purchased before and your products are nice quality !

23 April 2026

Reply from Mint & Lily

7 days ago

What a wonderful review, thank you! Thrilled to hear you had a great experience.

Apr 23, 2026

I’ve ordered several items before for…

I’ve ordered several items before for mint and Lily always beautiful pieces I receive. 100% satisfactory.

23 April 2026

Reply from Mint & Lily

7 days ago

Thank you for taking the time to share this! So glad you love how it turned out.

Apr 23, 2026

It was easy peasy to pick what my…

It was easy peasy to pick what my daughters would like for their Mothers Day! Thank you for shipping in time for Mothers Day!

23 April 2026

Reply from Mint & Lily

7 days ago

We're over the moon reading this — thank you! Happy your mom loved it.

Apr 23, 2026

I love the products

23 April 2026

Reply from Mint & Lily

7 days ago

This made our day — thank you so much! So happy you love it.

Apr 23, 2026

Beautiful jewelry at reasonable prices

Beautiful jewelry at reasonable prices! Super excited for my daughter to receive her bracelet for Mother’s Day!

23 April 2026

Reply from Mint & Lily

7 days ago

What a wonderful review, thank you! Thrilled to hear your mom loved it.

Apr 23, 2026

23 April 2026

Reply from Mint & Lily

7 days ago

We're over the moon reading this — thank you! Happy you had a great experience.

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