I applied was approved for six months. Paid for it. It’s been a month and still haven’t received the product. If they were having problems giving people what they want this should have been an option... See more
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Was told would receive the prescription the next day. Recieved a shipping notice but they hadn't shipped anything just printed a label. Then didn't give a full refund.
Haley is awesome...she is a great pharmacist...works with you to make sure everything is right...answers all questions and concerns...would highly recommend mint rx to anyone...
I read some of the bad reviews and had some doubts but decided to go ahead and order LDN from them because the price is more reasonable than what I'm paying right now at my current provider. Ordered o... See more
Company details
Written by the company
Mint Pharmacy is your single source for Obagi RX products, and various prescription medications. Buy from a national, mail order pharmacy and save.
Contact info
15344 N 83rd Way, 85260, Scottsdale, United States
- mintrxpharmacy.com
3.0
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Wish I could give this make shift back…
Wish I could give this make shift back alley rip off artist a -10 rating.
They take your money and never send the orders.
I’ve sent in complaints to the BBB as what they’re doing is criminal.
Don’t bother trying to call them, they NEVER answer and the VM is full. Tried to email them several several times but just falls on deaf ears.
DO NOT ORDER FROM THEM, buyer beware
18 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Eric, we apologize for your experience and absolutely would like the opportunity to make it up to you. We did experience a major system failure with our phone system but that has been repaired and we have been up and running for quite a while now. Please give our team a call and let us turn your frown upside down ! 866-855-6468
These people are absolutely the worst…
These people are absolutely the worst in every category. I had a problem before and was stupid enough to try again. Made an order and paid for it. Got an email that required additional verification (where they send you a code) but it took 20 minutes each time to get the code so the authentication was timed out. Tried 5 times before giving up. Then started reaching out to "Customer Service" and got "voicemail is full" (seriously!!). Sent two emails and got salesforce "we created a ticket" with no follow up ever. Finally canceled the charge. What a clown show. And I needed what I ordered.
15 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Ron, we do apologize for your trouble and would love to make it right for you. Please call us directly at 866-855-6468 and we will be happy to personally place your order and help with anything that you need
No customer service
No customer service! Cant get through on the phone, email or support. I tried for a week to get through when I received an order confirmation going to the wrong address and never received a response. I was charged and my medication went to an incorrect address so i was unable to receive it or get refunded. Would never use them again and DO NOT recommend.
26 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello and thank you for reaching out to us, we are readily available at 866-855-6468 and ready to help you with anything that you need. We did experience a short down when out phone system went out - but we have been back up and working 100%.
Just can't believe these people just…
Just can't believe these people just keep taking orders and they're out of business. There's got to be a way to sue these thieves.
22 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Richard and thank you for reaching out. We are very sorry for your negative experience and would appreciate if you could call us at 866-855-6468 so we can make things right for you. We are absolutely not out of business and we look forward to an opportunity to work with you.
Out of business?
Order was made but never sent. Took several emails and voicemail messages to get a response only after threatening to turn them into State department of Justice. Final response was they had no ETA when they could compound or send my prescription. Even if you call now you'll not get an answer but a recording that says the voicemail box of two individuals is full. I think it used to be legit but has gone out of business and still taking orders.
21 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Bob and thank you for sharing your experience with us. We do apologize that you experienced these issues and we look forward to making it up to you. Please call us at 866-855-6468 and we will be happy help you with anything that you need.
I can only repeat all the other…
I can only repeat all the other reviews- have used mint for four years for my prescription- but they’ve left me high and dry- no meds and still billing my card and zero response from company or contact saying they would discontinue service so that I had time to find a new source for my meds
Super disappointing and unprofessional
31 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Jen, we do apologize for any inconvenience that you experienced - like you posted you have been using us for four years and we work hard to help customers to maintain long term relationships throughout their health care journey. We will be happy to personally assist you if you call us at 866-855-6468.
Just recieved and email that mine has…
Just recieved and email that mine has shipped. Little later than usual but it has shipped
23 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Daniel thank you for leaving feedback for us regarding your experience. Refills are also quick and easy and we are always happy to help if you need us!
Is Mint Rx Gone?
Like many of you, I have done business with Mint RX for many years and had good results - but now I have paid for 3 prescriptions and not received my meds in a month. Gone?
15 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Charles, this is not what we want to hear and we apologize that our service did not satisfy your expectations. Please call us at 866-855-6468 and we will be very happy to help.
Billed me but never shipped my order
Billed me but never shipped my order. Won't respond to any emails through their contact form and the chat doesn't work. Seems to be just a fraud company. Stay away.
13 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Jeremy, we are sorry to hear that you are not happy. We pay exceptional attention to details for all of our customers and we would not have charged you for an order that did not ship. Please reach out to us so we can review your case and see what is needed to get your order completed and shipped. We will be happy to help 866-855-6468
Same as everyone else here
Same as everyone else here. Trying to call Katie no answer no product. Took the money and ran away! Not even an explanation of what’s going on.
Was just sent an email saying maybe they can help but called and same as always no one answers. And no one calls you back either.
29 April 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Beverly and thank you for reaching out to us. We see that you have been ordering from us for quite a while and we also see that you were enrolled in a program that no longer exists but that doesn't mean that we cannot help. Please call us at 866-855-6468 and we will be happy to see if we can fulfill your needs. Our entire team is standing by and always ready !
I have used MintRX for approximately 5 years. They were always reliable. I recently had a problem with an order, I had 2 reps trying to contact me and Katie called me and resolved it with one call.
MintRX Customer service was Great! You Rock Katie!
2 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Jim, and THANK YOU !!! It is a pleasure working with you.
A Disaster
Like so many others, did business with them for years with stellar results. Now, they've gone away. Didn't get my order or a response, so now I have to dispute with my credit card.
5 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Maureen we see that you were enrolled in a program that has been paused so that our team can update according to the new laws and regulations for each state. We will be happy to help you any way we can, please call us so we can personally assist you 866-855-6468
This Group is NOT Legit
Seems I too have a become a victim of the fraudulent practices of this group. Paid for a prescription and they have taken my money and provided nothing. I do not think they exist to fill prescriptions anymore, have likely gone out of business, and simply are taking money. Have tried to contact them multiple ways, multiple times and have gotten nowhere. Somehow this group needs to be reported and I am filing against my payment with my credit card group. Stay away!!!
1 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hi David and we are sorry that you had a negative experience. We have several ways that we can be reached and live people to help. We have instant chat on our website, we have direct texting, direct emailing and a live client care team that can be reached at 866-855-6468. Give us a call so we can assist you!
MintRX left me without medication
I’m on a rolling refill and MintRX failed to deliver my HRT medication on time. Despite my multiple calls and messages no one reached out back to me to solve the problems Now I’m out off my HRT medication, with serious consequences for stopping medication. I’m appalled with the service and lack of response. Avoid like the plague!!!!
1 June 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Elena, we do apologize for your inconvenience. The program that you are referring to is currently paused and being updated to the latest laws and regulations that apply to each state. All patients were informed for several months in advance. Our team is always on standby to assist you with anything that you need. We have an extremely experienced client care team that can absolutely help you so please call us at 866-855-6468
NO Reply and NO product but still billing me
I have been using this company for about 1 1/2 years. They bill monthly and send product monthly. I was billed this month but no product received. I have called, emailed, texted, left message after message for over a week now and NO reply.
18 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Lynn, we are also saddened to see that program discontinued, but please remember due to your length in the program you were shipped several months of product at a time but we always and only billed you monthly keeping the program affordable for you. The program you are referring to was discontinued and all patients were informed over several months prior to the program ending. Any billing that might have occurred was for medication/treatment that you had already received. I hope this answers your question and I do apologize for the lack of response. We typically respond to all messages within a 24 hour period. I believe you may have been trying to reach us during a system upgrade that we had. It unfortunately did not go as well as planned and our systems were down for a few days. I am happy to report that the system upgrade issues are now all resolved and we are now back to quickly responding to our valued clients!
Every negative review is accurate
Every negative review is accurate. They took my order but the product never arrived. No customer support, phone contact is avoided & now my emails to the company get bounced back. Use another pharmacy
10 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hello M WIlliams, thank you for providing your feedback. We do apologize for any inconvenience that you experienced. We did for a short period of time suffer a major technical issue with our phone system that resulted in communication failure. That has been fixed and we have been live for many months now and look forward to helping you any way we can. If you have not received your product please call our team at 866-855-6468 and we will be happy to assist you.
Like everyone else said...BEWARE!!!!!!
Like everyone else said. They take your money, do not respond to hone calls or email. If this happened to you, please report to BBB and dispute with credit card companies, who will eventually drop them. I ordered 2 years ago, so did not even think to look up reviews this time.
22 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Stacy, thank you for reaching out to us and we apologize that you feel this way. At the time you reached out to us we had suffered major technical issues with our telephone system, this has been resolved and we have been up and running for several months now. We are here and available for anything that we can help you with - please give our team a call at 866-855-6468 and let us help!
I placed ordered April 10
I placed ordered April 10, 2023. Haven’t received my order. Called, email. No one respond. I need my money back from them
10 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Neetu if you have not received your order as of yet there must be a reason and we can help with that. Please call our team right away so we can review your order and make sure that we have all that we need for the provider to treat you for your product. We are here to help 866-855-6468
I placed an order May 4
I placed an order May 4, 2023. I have not received the order yet. I tried to reach out to them by phone, contact page and email since 5/19 - 5/23. No response and no one has reached back out to me. Almost out of prescription!
19 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hello Ronald please reach out to us directly at 866-855-6468 if you have not received your order. We have an amazing client care team that can assist and make sure that your order gets delivered!
Beware they are a scam!
10 May 2023
Unprompted review
Reply from MintRx Pharmacy
Hi Kathleen, we are sorry to hear that you are not happy with us. Please give us a chance to change that and place a smile on your face. Call our incredible client care team at 866-855-6468 and we will be happy to help you with anything that you need !
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