MirrorLot Reviews 5,715

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the product quality, noting the excellent craftsmanship and solid materials used. Many appreciate the ability to customize items to their exact specifications, resulting in perfect fits and beautiful additions to their homes. The ordering process is frequently described as easy and efficient, with many customers praising the company's communication regarding ship dates and follow-up messages. However, some customers experienced issues with delivery services, including missed deliveries and damaged items upon arrival, though the company often resolved these promptly. A few reviewers also mentioned concerns about the finish quality of some products or the adequacy of included mounting hardware.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the beautiful and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and craftsmanship of... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the careful packaging,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are completely in love with our new table! It was made exactly to our specs and fits perfectly in our small kitchen - we couldn’t have possibly bought this kind of quality and perfect fit from Targ... See more

Rated 5 out of 5 stars

I couldn’t be happier with my mirror, thank you! So glad I found your website. Was a little Leary at first ordering sight unseen but your reviews are stellar. The video’s of the production process and... See more

Rated 5 out of 5 stars

This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well... See more

Rated 5 out of 5 stars

I was very apprehensive about ordering a focal piece for our bathroom update from an online company. I read the reviews. I asked several questions and was pleased to receive prompt email responses eac... See more


Company details

  1. Interior designer
  2. Home Furniture Shop

Information provided by various external sources

Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

One mirror was cracked and the other…

One mirror was cracked and the other wasn’t the color we wanted.

20 December 2024
MirrorLot logo

Reply from MirrorLot

Hello Suzie,

We apologize for the inconvenience. Our customer service team is reaching out to you today via email and phone call to learn more about the situation. Please know that we are committed to getting this matter resolved to your satisfaction.

You can also call (1-877-500-1236 MirrorLot) or email us at your convenience for further assistance and we will be glad to help. We look forward to hearing from you.

Rated 5 out of 5 stars

Great product/great service!

We order custom size mirrors to put in our retail locations. Great quality and if a mirror arrives damage we are taken care of. Appreciate the prompt responses! We will continue to order!

21 November 2024
Rated 5 out of 5 stars

Perfect, exactly what we wanted

On the day I was placing an order, the website was having issues. I called customer service, and the agent was more than happy to help me place the order. The mirror I ordered was just what I wanted. I was especially impressed with the protective shipping method. We will definitely order from them again in the future.

15 November 2024
Rated 5 out of 5 stars

Very high quality and reliable service

Shawie was very helpful meeting my rework, we need very specific size and shape of table, and I could not find the one at elsewhere , but at Mirrorlot! They made my table in the way we wanted and I got very beautiful table per spec we ordered. It was quick and Shawie was very helpful when we had delivery schedule arrangements.
I definitely recommend Mirrorlot’s if you are looking for reliable company.

19 November 2024
Rated 5 out of 5 stars

True to their word.

I gave MirrorLot 5 stars because they were true to their word about replacing any damaged mirror. I had recently ordered four mirrors and one of them was damaged in transit.I followed their instructions about documenting the damaged container and mirror. And two weeks later received a brand new mirror in perfect condition. Thanks MirrorLot for having integrity and for the 4 perfect mitered mirrors, they look great. Well done!

29 October 2024
Rated 5 out of 5 stars

Impressive service, gorgeous mirror, fantastic packaging

There are so many aspects of this company which are all 5 stars, but I want to start with the mirror itself, which is breathtakingly handsome and stunning. We sometimes just stare at it. The frame is exquisite and a perfect match for our room. Which brings me to the next service that this company provides: samples. Because of the samples we were able to select the exact frame which completely complements the room. The next item the company excels in is the follow up service. We were able to be very specific in exactly what dimensions we needed for the space. Finally, we were stunned at the packaging. Wow. The mirror was so protected with wood and special protective materials that it brought us a sigh of relief when we started opening the package, as we knew it would be in one piece. I just can’t say enough good things about this company. It is worth the money!

21 October 2024
Rated 5 out of 5 stars

Repeat Customer

We ordered from them before and the mirror quality is outstanding! Glass is flawless and the framing is very nicely done. You can tell they care about quality.

7 October 2024
Rated 5 out of 5 stars

Very satisfied

Very satisfied, so easy, send measurements etc and it comes well packed and ready to hang, have mirrorLot mirrors through my house. Thanks so much!

11 September 2024
Rated 5 out of 5 stars

Beautiful

The mirror is beautiful and very high quality. Very pleased with how it came out. Very fast turn around time.

3 September 2024

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