Misguided Reviews 140

Katie C from customer service was very helpful today. After speaking with her supervisory team she was able to get me a discount on a coat I purchased. She had a very positive attitude and only had solutions to a conflict. You made a customer very happy! Thank you.

Great online help from Pauline. Fast and easy and more importantly free! Better than being on hold on an expensive phone number.
Waiting an awful long time for a refund however. 14 days for them to even receive the parcels before they process the refund. Slightly irritating especially at an expensive time of year when the money wouldn't go amiss.

Returns are not free in ireland both times I ordered they arrived late.

My daughter ordered 3 dresses. We received them within 2 working days (at no extra cost). Unfortunately the one she loved for her birthday, the belt was missing. I sent them an email and within one hour had revered to me telling me for a quicker response to go online chat. Which i did. I was chatting with Phil who sorted out the problem in 5 minutes. I reordered the dress and got next day service (no extra cost) and also got the dress for the price she paid with her student discount, even though i didn't have them details with me. So she will definitely have the dress for her birthday . Well done for a fantastic service Phil.
Angela

Carolina helped me sort out my issue on putting the wrong address, I feel at ease knowing that my parcel will arrive in my safe hands! And that she offered further support if necessary so thank you!

I used online chat and Julia was a great help, she answered all my questions and sorted out all my problems. She provided great customer care.

I used to the chat feature to check about returning an item that I received in error. Adam D. was fast and helpful and got me on my way after kindly explaining how things would process. Good customer service goes a long way so knowing it's very easy to work with someone, I'll be a returning customer for sure.

Used online chat, a lovely girl called Rachel even did shopping for me! Checked stock and gave me advice. Super useful.

Great customer care. Emma was very helpful and kind!

She cancelled my order straight away, what a gal.

Tori really helped me. I told her that i need to refund my order because i didn't apply a discount and she quickly refunded me and told me the procedure. Great customer service despite it taking a while to get a reply on the live chat, its worth it

If I could give a negative score after the experience I had with my order, I most certainly would! I ordered my items two weeks before my event thinking I would have it in time, wishful thinking. I ordered during a 50% off special on a Monday. I paid via paypal and the money came out right away. This is unusual as I was under the impression that the money comes out once the package is shipped. I received an order confirmation immediately and NO SHIPPING Notice. By Thursday I was getting worried. I selected the free shipping option which states your delivery arrived between 5-7 days. Since it was Thursday and I didn't get a shipping notice I was already a little worried. I wasn't too mad I still had another week before the event so I thought I was in a really good space. The weekend arrives, no shipping notice, Monday comes around, no shipping notice. On Tuesday, I decided to reach out the the customer service team. First, I hate that there isn't a call center. You are stuck with emailing them and waiting for a response. I received a response within a few hours. They said they found my order, it was lost at a warehouse???! Whatttt? And you didn't bother giving me an update. Would you have known if I didn't ask about it. The guy said it should be shipped out within 24 hours. Weds Comes and I'm fed up. No response or follow up on my order. I ended up reaching out to them via email, saying hey, 24 hours is up, no shipping notice, you took my money already I need my items. Or just cancel my order all together. It's never going to make it in time. whom ever responded said we can't cancel your order. WHATTT? You didn't ship my order. You can cancel it. Obviously my items were lost. Or you don't have what I ordered which is why you haven't shipped it so just cancel it. Of course they didn't. Later that night I ended up doing a chat with someone on their site. She wasn't customer friendly at all. I was very frustrated. And I explained to her my frustrations and that this is unacceptable. Just admit you don't have my package or you don't have my items. You took my money and didn't bother shipping my package. It's been close to 2 weeks and you're sitting on my order and lack the urgency of getting my items to me or to satisfied a customer. She said my package is being prepared and should be shipped within 24 hours. GREAT another lackluster solution to get me off the chat line. I asked well will it be express delivery since it was lost before and/or you don't have my order? She said she couldn't say. BS! This chat took place on Weds night my package was shipped on FRIDAY. AND NOT EXPRESS SHIPPING because that would be too much like right. Your team lost my order or missed my order. The items I want you don't have now so you were holding it thinking you would receive a return. You failed to apologize or alert me that there is a delay. So needless to say I won't have my items after ordering from them two weeks prior to the event. Their delivery times posted on THEIR SITE are bogus. They have no sense of urgency. 2 items that I ordered were out of stock. So the two piece that I ordered is missing one of the pieces. A complete sham. I couldn't post their shady business practice with the BBB here in the US. You better believe this review will land beyond this website. You send me an incomplete set rather than canceling my order. Forcing me to return it back to you BUT i have to pay for shipping? AND AFTER WAITING THREE WEEKS COLLECTIVELY TO RECEIVE IT? A complete mess! I was expecting express delivery since it wasn't a fault of mine. I think they only marked my item for dispatch because they wanted to appease me. By this time I have reached out 3 times looking for my parcel. I haven't received my package, the tracking number is incomplete and I'm guessing I will get it whenever they feel like shipping it. So now I wait for a one-piece- two-piece and pay additional monies to send that one piece back to your crappy online boutique.

I was looking for information on a product and James was more than helpful, eventhough they didn't have my size he told me if and when it was coming back in stock, told me the variety of colours they had and was more than happy to look for similar products for me :)

Had a problem with a return which I thought hadn't been refunded. Used the chat line, Haider sorted it within a few minutes. Excellent service.

I chatted with Esther and she quickly understood the issue and assured all will be fixed. I have 3 to 4 days to be sure all is good but she assured me all will be ok.

Had a question about the material of a dress am thinking of buying, was helped by Aaron on chat who found out for me straight away and was really helpful. A small thing but sometimes these things can prove difficult. Much appreciated.

Phoebe was quickly on hand to deal with my order complications via the "chat" option on the misguided website.
So easy! I had 3 or 4 different queries and she sorted every single one with no trouble! This is what online shopping should be like all the time :) happy customer

I chatted with Kayleigh, kayleigh was helpful and so sweet as well. I wish all customer service were that sweet.

I've had some trouble with the couriers and my orders. I spoke to Tori from the customer service team and she helped me to sort out a previous order and one that i was having a bit of worry about now. She gave me a nice direct answer that solved each issue and i'm happy with her level of help. xxx

I had the opportunity to chat with one of the costumer service name Breanna C tonight on helping me to find a dress. She was very professional and helpful.
I'm sorry if other people had a bad experience with this website but She was very nice and answer all my questions with no rush.
Thanks a lot Breanna C. because of you I want to buy and maybe come back for more item after I received my order.