Miss Amara team are just wonderful to deal with, customer service was second to none - thank you. I chose Miss Amara rug because my daughter in law has two & they are just stunningly gorgeous, and the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am styling a new home and found Miss Amara’s return policy invaluable. Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so. Grac... See more
Company replied
I have bought a number of rugs (change of decor rather than the product diminishing) and I go back because of the range of styles, quality of their product, prompt delivery and personable customer se... See more
Company replied
We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are... See more
Company replied
Company details
Written by the company
At Miss Amara, we're changing the way you shop for rugs. We've included as part of the service a free, no-obligation styling service for all of you! The other thing we're doing is Risk-Free Shopping. Miss Amara exists to inspire, entertain and delight you.
Contact info
New Zealand
- missamara.nz
4.5
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a great customer service team
Such a great customer service team! I bought a rug that was incredible quality but didn’t quite much the theme I’m going for with my already decor colours, so I’m returning it for another coloured rug! The process has been such a breeze and with such kindness and assistance! I can’t wait to order my new rug!
18 January 2026
Unprompted review
Reply from Miss Amara
Thank you so much for your lovely feedback! We’re so happy to hear our team made the return process easy and enjoyable. Finding the perfect rug can take a little trial and error, and we’re thrilled to be part of that journey with you. We can’t wait for you to find the one. Your new rug is going to look amazing! 😊
We love Miss Amara rugs
We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are really reasonable given the quality and durability.
16 January 2026
Unprompted review
Reply from Miss Amara
Hi Madison, thank you so much for your continued support and for sharing your experience! We’re thrilled to hear your rugs have stood up so well to kids, dogs, and everyday life — that durability is exactly what we aim for. It means a lot that you’ve chosen Miss Amara time and time again, and we’re so grateful to have you as part of our community. 💛
Reply from Miss Amara
Thank you for your feedback! We’re glad to hear the return process was smooth. If you need any further help, we’re always here to assist. 😊
Runner and Underlay
Runner and Underlay were absolutely perfect. They are as ordered, and the underlay was right size to fit under the runner without having to cut it, and it is hidden under the runner, and the runner does not slip at all. I have tested the runner without the underlay and it moved all over the place. Also, there was an issue with delivery, on the part of the delivery company, and Miss Amara staff went above and beyond to find my rug and underlay.
3 January 2026
Reply from Miss Amara
Hi Clarissa,
Thank you so much for your wonderful and detailed review! We’re thrilled to hear that the runner and underlay were a perfect fit and that the underlay worked exactly as intended to keep everything securely in place. It’s also great to know our team was able to step in and go above and beyond to resolve the delivery issue for you. Your kind words truly mean a lot to us—thank you for choosing Miss Amara! 💜
This is the second review I’ve left
This is the second review I’ve left. I sold my house and the buyers wanted all the rugs. Therefore I had to start again in my new premises. I’m extremely happy with my new jute rugs.
8 January 2026
Unprompted review
Reply from Miss Amara
Hi Gaye,
Thank you so much for taking the time to leave another review—we truly appreciate your continued support! We’re honoured that our rugs were loved enough to stay with the buyers, and we’re so glad to hear you’re extremely happy with your new jute rugs in your new home. Wishing you all the best as you settle in, and we look forward to helping you again anytime! 💜
Quick service and great quality.
30 December 2025
Reply from Miss Amara
Thank you for your kind review, Sarah! We’re so happy to hear you loved the quick service and the quality of our rugs. We really appreciate your support and hope to welcome you back again soon! 💜
Gorgeous rugs - highly recommend!
Gorgeous rugs, great return options and exceptional service!
5 January 2026
Unprompted review
Reply from Miss Amara
Hi Lauren,
Thank you so much for your lovely feedback! We’re delighted to hear you love the rugs and that our return options and service made your experience even better. Your recommendation truly means the world to us—thank you for choosing us! 💜
Great Service and speedy
Great Service and speedy - rugs arrived quickly even in the middle the xmas frenzy and return process was easy with refund processed promptly
12 December 2025
Reply from Miss Amara
Hi Leanne,
Thank you so much for your kind review! We’re thrilled to hear that your rugs arrived quickly, even during the Christmas rush, and that you found our return and refund process smooth and hassle-free. Your feedback truly means a lot to us, and we hope to welcome you back again soon. 💜
Providing a creative range of styles…
Providing a creative range of styles and designs, it was exciting to find exactly what I wanted. ( right size was a challenge, but I felt very secure knowing I could exchange easily) Delivery was prompt and efficient. I was so impressed with the quality of the rug, which fitted perfectly.
4 December 2025
Unprompted review
Reply from Miss Amara
Hi Irene,
Thank you so much for sharing your experience! We’re delighted you found a rug that perfectly suited your style and that our exchange process gave you peace of mind 😊
It’s wonderful to hear that the delivery was smooth and that the rug fits beautifully in your space. We truly appreciate your kind words and hope your new rug brings comfort and joy to your home!
Beautiful rug. Loved being able to see what it looked like with my room via website
Excellent communication with Miss Amara staff. Love the ability to take photo of my room and see what rug looks like
1 December 2025
Unprompted review
Reply from Miss Amara
Hi Marcia,
Thank you so much for your wonderful feedback! We’re thrilled to hear you love your rug and enjoyed using our room visualiser to see how it would look in your space 🤍
It’s also great to know our team’s communication made your experience even better. We truly appreciate you taking the time to share this and hope your beautiful rug brings warmth to your home for years to come!
Reply from Miss Amara
Hi Karen,
Thank you for your lovely review! We’re so pleased to hear you’re happy with both the product and our service, and that your delivery arrived quickly 🤍
We truly appreciate your support and hope to welcome you back again soon!
Swift response from test regarding…
Swift response from test regarding return process. Free return even on sale items is really nice
17 December 2025
Unprompted review
Reply from Miss Amara
Thank you so much for your kind feedback! We’re glad to hear our team was able to respond quickly and make the return process easy for you 😊
We’re especially happy you appreciated our free returns, even on sale items—it’s all part of making your experience as stress-free as possible. Thanks again for sharing, and we hope to assist you again soon!
Very happy with my rug purchase
Very happy with my rug purchase. Excellent quality and I had a large range to choose from. Delivery was prompt and on time. Thoroughly recommend this company.
1 December 2025
Unprompted review
Reply from Miss Amara
Hi Bron,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your rug and that you found the quality, range, and delivery experience just right 🤍
Your recommendation truly means a lot to us. Thanks again for choosing us—we hope to welcome you back soon!
Beautiful Rugs, Excellent Service
Beautiful rugs. Great range. Love that some of them are machine washable! The online tool you can use to see the rugs in your space is so helpful. Their customer service is also excellent. Dispatch and delivery was speedy and the rugs themselves are just gorgeous. I’ve bought four so far and will definitely be back for more!
10 November 2025
Unprompted review
Reply from Miss Amara
Hi Monique,
Thank you so much for your wonderful review! ✨ We’re thrilled to hear how much you love our rugs and that the machine-washable options and room visualiser helped you find the perfect pieces for your space. It’s also great to know our customer service, dispatch, and delivery hit the mark for you. Four rugs already—wow! 🤍 We truly appreciate your support and can’t wait to help you find your next one.
High quality products and service!
Not only are the Miss Amara products top tier in quality, but their team goes above and beyond to help you find the perfect size and spec to enhance your space. Such a pleasant experience and now my home is cosier than ever!
7 September 2025
Unprompted review
Reply from Miss Amara
Hi Victoria,
Thank you so much for the lovely review. We are absolutely thrilled to hear that your home is feeling cosier than ever with your new Miss Amara rug!
It’s our mission to make rug shopping an effortless and enjoyable journey, so hearing that our styling team helped you find the perfect fit for your space truly makes our day. We believe everyone deserves a home they love, and we’re so glad we could be a part of yours.
Overpriced, poor quality
Purchased a Yelina rug.
Prob the worst quality rug I have seen. The structure of the product was similar to a blanket or towel - very flimsy with minimal structure. The texture looks cheap and the backing is a felt type of material which is very thin and looks fragile.
It's been nearly 7 days since receiving it and posting a negative review of their website. Appears so far they have held on posting the review, so possible they are filtering the reviews of others.
12 December 2025
Unprompted review
Miss Amara have fabulous rugs…
Miss Amara have a great range of rugs in different colours, sizes & textures. Something to suit any room. Their website is great so it’s easy to find, purchase & arrange delivery of the perfect rug for your space.
14 December 2025
Unprompted review
Reply from Miss Amara
Hi Melinda,
Thank you so much for your wonderful review! ✨ We’re so happy to hear that you loved our range of rugs and found something perfect for your space. It’s great to know our website made browsing, purchasing, and arranging delivery easy for you. We truly appreciate your support and hope you enjoy your rug for many years to come! 🤍
Repeat purchaser
Repeat purchaser, love my latest reg, great quality and great prices.
7 November 2025
Unprompted review
Reply from Miss Amara
Hello Jan,
Thank you so much for your continued support! 🤍 We’re thrilled to hear you’re loving your latest rug and that the quality and pricing hit the mark for you. It truly means a lot to us to have you as a repeat customer, and we can’t wait to help you find your next perfect rug!
3 REPLACEMENT RUGS ALL FAULTY
Absolutely shocking experience with Miss Amara.
We received three rugs in a row, and every single one was faulty:
First: frayed edges
Second: stained
Third (supposedly “checked”): fabric pulls and worse than before
This isn’t bad luck — it’s terrible quality control. The constant back-and-forth, delays, photos, and repackaging have been exhausting. We’ve completely lost trust in this brand and would never shop here again.
8 December 2025
Unprompted review
Really great experience- service is…
Really great experience- service is outstanding and quick to respond. Thankyou!
1 December 2025
Unprompted review
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