Miss Jules Melts & Crafts Reviews 

141
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic products, they all smell amazing! Customer service is excellent too. I have purchased several items from this lovely lady. Wax melts, electric burner, room fragrance sprays, reed diffusers a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of products and in unusual, gorgeous scents! I've been buying wax melts in aftershave scents for my boyfriend and he's so happy in his sexy smelling man cave now! 👍🏻😁 Now it's time f... See more

Company replied

Rated 5 out of 5 stars

What a beautiful shop. The couple are very educated on everything they make. The different varieties is astounding, the fragrances are beautiful. I have a dog who's allergic to plug in air freshers,... See more

Rated 5 out of 5 stars

Very friendly girl this one. Always a new scent regularly so such a large selection of highly scented goodies to choose from to leave your home, cars and hoovers smelling lush. And a very large select... See more

Company replied

Company details

  1. Candle shop
  2. Cosmetic Products Manufacturer
  3. Craft shop
  4. Gift shop
  5. Market Operator

Written by the company

Wax Melt & Home fragrance specialist. All products are hand Blended to the highest standard. We also provide a number of personal care products including soap sponges & Soap Bars Our Product Ranges are: Wax Melts, Reed Diffusers, Car Diffusers, Carpet Freshener, Hoover Discs, Room & Pillow Sprays. All our products are plant based and eco friendly. We pride ourselves on using recycleable packaging. We encourage our customers to refill rather than replace their plastic bottles & shakers. Miss Jules Melts is a small family run business. It was founded by myself Julie Marie Wharton in January 2021. It started as a lockdown hobby but with the support of my husband who now works along side me full time my hobby has envolved into a successful business. All my products are scientifically approved. I have cosmetic assessments that have been approved by a chemist and all my labels are compliant with government guideline. I love what I do. I love how far I have come. Customer satisfaction is what it is all about. To know that MY hand creations are making your home a cosier more pleasant place to relax just fills me with pride!


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(141)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional integrity

Really friendly people and Jules has such exceptional integrity. She really cares about her products and her customers. The products are made and chosen with care. Fantastic customer service too!

4 March 2024
Unprompted review
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

What a wonderful review! Thank you so much <3

Rated 5 out of 5 stars

What can I say

What can I say , absolutely amazing , I made my first order and delivery was here in no time.
I loved every scent I ordered I will making more orders with this business very soon xx

10 February 2024
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Aww Thank you so much Michelle. I am so pleased you liked your products! Enjoy xxx

Rated 5 out of 5 stars

3yrs on and still going strong

I have been buying from Miss Jules Melts and Crafts for around 3yrs now and the scents have always been amazing, the longevity has rivaled if not triumphed past well known brands and their customer service is fantastic. Quick, speedy responses but always have that personal touch and you can tell the customer truly does come first.

12 February 2024
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

What a lovely review Charlie. I remember the 1st order you placed with us! Thank you so much for continuing to support us. We value your loyalty more than you could ever know <3 x

Rated 5 out of 5 stars

Stuff smells amazing makes every where…

Stuff smells amazing makes every where feel fresh and good prices

1 February 2024
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you so much for taking the time to leave us a review and for trusting us with ensuring your home smells amazing! x

Rated 5 out of 5 stars

incredible melts!

Definitely recommend Jules melts,they smell incredible and very pleasant helpful customer service too! especially orange/clove and avobath so far!!

25 January 2024
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you so much for everything Sue. You are a dream customer and we are proud to have won you over! Avo bath is something else! I personally love it x

Rated 5 out of 5 stars

Wax Melts

Lovely product, fast delivery, well packaged and an added extra inside which was very much appreciated.

12 January 2024
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you so much for your custom! Enjoy x

Rated 5 out of 5 stars

Amazing!!

Amazing! Everything smelt lush!! Arrived quickly and just in time for Christmas. Will be back..

22 December 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

We love hearing your feedback. Thank you so much for supporting us x

Rated 5 out of 5 stars

Lovely variety and prompt delivery

Lovely variety and prompt delivery. I will always use miss jules for my hand made melts and crafts. Nothing is a problem to her

9 December 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you so much John. We appreciate all of your support x

Rated 4 out of 5 stars

Excellent service as always

Excellent service as always. Not over keen on coconut creme as dont feel smells very much like coconut. Just felt strawberry one was darker then normal as smell alot stronger. My friends will still love them and it certainly wont stop me buying more in the future

1 December 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Aww thank you for your lovely feedback. Coconut is naturally a weaker smell than most fragrances. Vanilla is another weaker one and sadly we are limited by regulations as to the amount of fragrance we can add. In terms of colour we hand blend them and so the colour is often slightly different. We have recently changed our Strawberry Bon Bon fragrance and the general feedback has been that it is stronger in fragrance which can only be a good thing. Thanks again Julie love hearing honest opinions. It helps us grow x

Rated 5 out of 5 stars

Absolutely fantastic products great…

Absolutely fantastic products great prices bought some bath bombs when I went to Blythe car boot and we'll be a regular customer easy to getting contact very fragdenly highly recommended great for little birthday and christmas gifts

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing fragrances, that last.

I've brought from this company before when they were at my local occasional market in the city and loved the fragrances so ordered online as the fragrances are amazing and last really well... 100% recommend...

7 October 2023
Rated 5 out of 5 stars

Miss jules knocks it out the park…

Miss jules knocks it out the park again!!! Love the products always smell amazing and great quality!!! Don’t buy from from anywhere else now. Thanks you Julie

29 September 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

What a lovely review Wayne! Thank you so much for your ongoing support! x

Rated 5 out of 5 stars

Wouldn’t buy my wax melts from anywhere…

Wouldn’t buy my wax melts from anywhere else, I’ve been buying from Miss Jules for probably a couple of years now both from one of their markets & online & both services are fantastic.

9 September 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you Tracey! Can't wait to see you again on the Market x

Rated 4 out of 5 stars

Lovely product

Lovely product , was hard to get payment through at 1st

9 September 2023
Miss Jules Melts & Crafts logo

Reply from Miss Jules Melts & Crafts

Thank you for your honest feedback. I am sorry you had difficulty initially placing your order. We are only ever a message or phone call away. I am so pleased you liked your products x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look