Ordered a gift set which came with the box completely damaged. Since Tuesday (now Sunday) both my partner and I have been trying to contact them via their social media channels as this is the only way... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
I returned 2 items in the same package, returned via DPD and got refunded for the cheapest item only . They are denying the other item in the bag although I have proof that both were returned togethe... See more
Company replied
The Clothes ive tried don’t feel cheap like other fast fashion brands. Customer service is fantastic. Made a mistake on my order and the response was personalised and genuine and not via some robot .... See more
Company replied
Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
3.0
Average
9K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julie was very helpful with helping me…
Julie was very helpful with helping me with my enquiry thankyou
11 March 2024
Unprompted review
Reply from MISSPAP
Hey, thank you for the five star review, we really appreciate the kind feedback! Take care for now and I hope we see you again soon, have a lovely day - Jack
They charge £3 for delivery and £2 for…
They charge £3 for delivery and £2 for return which is a complete waste because what you order looks nothing like what they show. They're robbing us.
1 March 2024
Unprompted review
Reply from MISSPAP
Hello,
Thank you for leaving your review, I am sorry to hear you have not been happy with your recent purchase, this is not the experience we want for our customers at all.
We aim to keep our delivery and returns charges as low as possible for our customers and regularly offer promotions on our delivery services to reduce these costs also, so please do keep a look out for these.
We do hope to see you shopping with us again soon.
Thank you
Aimee
Great customer service from Cherry
Great customer service from Cherry, fast replies and solved my problem instantly.
20 February 2024
Unprompted review
Reply from MISSPAP
Hello Megan,
Thanks for reaching out and leaving this review it's brillaint to hear, it's brilliant to hear about the servive provided by Cherry.
I'll be sure to pass on this feedback.
Thanks
Samantha
Trying to fool me
I ordered a bunch of things from Debenhams which were delivered quickly, however I was still waiting for a misspap t-shirt which was going to be shipped by misspap. So I take my time looking through and finding the item I like and you, instead of sending me the right one or say apologies but we don't have the one you ordered, you send me a random ugly t-shirt. Now you take more of my time because I have to pack it up and go out of my way to return it.This is my first time ordering with you and last one.
19 February 2024
Unprompted review
Reply from MISSPAP
Hello Lina
I'm sorry to hear you have received an incorrect item. Any issues with the items should be brought to the attention of our customer service team, who can then advise further on the next steps to take in regards to a return and any return fees that may be applicable.
Its only with your valuable feedback that we are able to look into matters further to ensure any discrepancies found in stock chambers are rectified ASAP.
I'm sorry you feel this will be your last order with us, however I do hope you decide to give us a second chance in the future.
Thank you and take care.
-Stacy
Sent wrong item - customer service review
Ordered a top on NDD and was sent the wrong size (not the size I ordered). Communicated my issue to the customer service team via SMS and they sorted it super quickly - sent out the item in the correct size on NDD at no extra cost. Very impressed as this was discussed yesterday evening and I had my new correct item by lunchtime today. Big thanks to Aymar & Danelyn!
14 February 2024
Unprompted review
Reply from MISSPAP
Good afternoon,
Thank you for taking the time to leave your review we do appreciate your feedback as we're always looking for ways in which we can improve our services.
It's great to hear of the quick and efficient service you received when reaching out to us for assistance, I will be sure to pass your kind feedback over to Aymar and Danelyn too.
Take care,
Fiona
AVOID AVOID AVOID - MONEY STEALING
AVOID AVOID AVOID - MONEY STEALING
I had always loved MISSPAP and was a loyal customer. However, do not trust this company with your purchases.
I made a purchase on MISSPAP though Klarna end of December and returned the full order the day after I had received. I had confirmation that I had returned the order. However - I have found out today that I am still being charged for the order? They have incorrectly reviewed the return and hadn't processed the full refund through Klarna.
After raising my concern to MISSPAP - as I am eligible for a full refund as I returned the FULL order - specifically staff members 'Mei' 'Leonardo' 'Harvey' have all responded stating yes they can see I returned the full order "I can see our warehouse team confirmed all items originally returned have been processed and returned" - but can not refund me?
This is because "As this has been over a month already" "Since it's been long for you to contact us" - they are "unable to assist further".
So I have returned my order within the correct time period? I have confirmation that all items were received at the warehouse? But I am not eligible for a refund? Because it took me 'so long' to realise they had incorrectly notified Klarna and refunded me. Absolute Joke.
If MISSPAP had just done their job correctly - there wouldn't have been an issue. APPAULING CUSTOMER SERVICE.
SCAM OF A BUSINESS.
MY ORDER NUMBER IS PUK102055453 - Jack. There has been no message sent me to.
14 February 2024
Unprompted review
Reply from MISSPAP
Hi Rachel
Thanks for updating your review with the order number.
I can confirm that a message was sent through trustpilot was sent to you on 15th February to which we received no reply, so it then expired on 18th February at 07:11AM.
Looking at the order, the initial refund was processed on 7th January. As we did not receive any contact from yourself until 14th February, it does mean that it would be too late for any further refunds to be processed for that order.
We do ask customers to get in touch within 28 days of a refund being processed for us to look into any issues, which we believe provides more than enough time.
I'm sorry that we're unable to assist further at this stage.
Thank you - Jack
___________________________________________________________
Hi Rachel, thanks for taking time to leave a review and making us aware of this.
I have sent a private message to you now so if you could reply to this with your order number, I'll certainly double check this for you.
Thank you, speak soon -Jack
I buy over 4 to 5 times a year from…owned by BOHOOO AVOID
I buy over 4 to 5 times a year from this company big orders.
The last order I made missed some items for which I raised a concern with.
Apparently after watching CCTV footage of my items they was packed according to them I asked for the footage but they would not issue this to me.
I have no idea what they recorded getting packed but it was not all my items. These are now owned by BOHOO for which I did not know had I known I would have never ordered. BOHOO dont give a damn about customers and are owned by Indians which explains a lot. ( not in a racist way) I love Indian people many of whom are my friends. The Indian ethic though you only need to look at Rishi Sunak is that they don’t give a damn about consumers or their rights. Practically run sweat shops and don’t care about people.
I advised I’m going through an illness at the moment and can’t afford the loss something for which they seem to not care about the lack of compassion. Avoid and order of CIDER who are so nice!!
10 February 2024
Unprompted review
Reply from MISSPAP
Hello Samera,
Thanks for taking the time to leave this review in regards to your missing claim.
To shed further light into why your claim is being rejected, our warehouse is a state of the art facility with High definition CCTV that covers all packing benches and records every single order that goes through our systems. The systems we use allow us to view the order in its entirety up to the point of delivery.
As it has been seen that all items were included and no damage to the parcel picked up at any point between leaving our facility, arriving at the couriers sorting facility, or during the delivery of the order itself, the decision has been made to reject your missing claim by our loss prevention team.
I understand this is not the resolution you was hoping for and of course more than welcome to escalate this further with your bank and seek out further third party advise.
Thanks
Samantha
Excellent Customer Care via Text
Manilyn has been super helpful in my query about a missing item. Super quick at handling my enquiry, excellent customer care.
7 February 2024
Unprompted review
Reply from MISSPAP
Hello Fern, I hope you are well! Thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help with our brand/service going forward into the future.
It's amazing to hear how Manilyn was able to offer some excellent help regarding your recent query which has left this a 5 star experience!
Kind regards and have a great rest of your week! -Millie
Great customer service
Messaged the customer service and they were brill! Helped me straight away with my issue of only receiving a top instead of a co ord and said that I would get a refund straight away. Special thanks to Mary Grace!
6 February 2024
Unprompted review
Reply from MISSPAP
Hi Abbie, thanks for taking time to leave a five star review, we're so happy to hear that Mary stepped in to help you! Have a nice day Abbie and I hope we see you again soon. MP x
faulty item
Leonardo assisted me with my faulty order and arranged to send out a new item the next day, fab service thank you .
3 February 2024
Unprompted review
Reply from MISSPAP
Hello Holly
Thank you for leaving your review. I am so pleased Leanardo resolved your faulty item query in a timely manor and managed to arrange a replacement for you.
We hope to see you shopping with us again soon,
Thank you
Aimee
John S was very helpful with my query
John S was very helpful with my query. They made sure the issue was explained and rectified efficiently.
28 January 2024
Unprompted review
Reply from MISSPAP
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear how helpful John S was when ou reached out to us for assistance, I will be sure to pass your kind feedback over to him too.
Take care,
Fiona
Worst customer service
Purchased dresses from Miss Pap which didn't fit. Being in Dublin I have been trying to return these. The return portal on the website produces a QR code which is not recognised by any courier or postal service here in Ireland. I've contacted customer service 15 times by email and keep getting ridiculous responses from different people every single time. Now been told to contact Debenhams customer care service. Absolutely the most stressful and frustrating thing I've ever experienced from an online site. I'm ready to scream. Nobody seems to know what they are doing. Pity, as items are lovely and worth paying extra on customs import taxes.
27 January 2024
Unprompted review
Reply from MISSPAP
Hi Linda
Thanks for your reply and confirming the details, it's much appreciated.
As the order was placed, and delivered to an address in England, this is what has caused the difficulty for the logging of the return.
I have logged a new return for you now and a QR code has been sent to you for Coll8 which which is a courier service based in Dublin. Please take the QR code to a Coll8 drop off point and you will be able to print off a label there for return.
Be sure to collect a postage receipt when you return the parcel and keep it safe until you have received all of your refunds. If you haven't received your refunds after 15 days, just send a photo of your receipt and we can process the refund manually for you.
Thanks again for shopping with us and I hope we see you again soon, have a lovely day - Jack
______________________________________________________
Hello Linda, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I'm sorry to hear your having some returns issues however I would love to look into this. Please do reply to the Trustpilot request sent as soon as possible for us to look into this.
Kind regards -Millie
Excellent customer service
Customer service via iMessage was excellent and efficient, I was helped by Ronald D. my issue was resolved within minutes! Other companies should take note.
26 January 2024
Unprompted review
Reply from MISSPAP
Hi Blake
Thank you for leaving such lovely feedback for Ronald. It’s great to hear your issue was resolved in a timely and efficient manner.
I'll be sure to pass this review over to Ronald on your behalf.
I hope you have a great day and take care!
-Stacy
Great customer service
Great customer service, thanks Janno! Issue fixed promptly.
23 January 2024
Unprompted review
Reply from MISSPAP
Hello Eilidh, thanks for taking time to leave a five star review, we really appreciate your kind feedback. Thanks for shopping with us and I hope we see you again soon! - MP
Customer service was so fast
Customer service was so fast, Joyce was extremely helpful
20 January 2024
Unprompted review
Reply from MISSPAP
Hello Holly,
Thanks for taking the time to leave this review, it's great to hear that Joyce was fast at getting back to you and helped with your query.
I'll be sure to pass on this feedback.
Thanks
Samantha
Con Artists…
As long as you don’t return anything you’re fine. If you return something they will only pick a couple of items from the parcel to refund you. I have been chasing my refund for two months and have still not received. Fortunately I paid through Klarna so I have raised an issue with them. I reached out to MISSPAP who have admitted they are at fault but still not refunded. This has happened twice to me now so I won’t be taking a chance a third time. Avoid
19 January 2024
Unprompted review
Reply from MISSPAP
Hi Naomi
Thanks for taking time to leave a review and I'm so sorry to hear this.
I've sent a private message to you so if you could reply with your order number, I'll be able to check this return for you.
Thank you, speak soon - MP
An item was missing from my refund
An item was missing from my refund, so I messaged to report the mistake and they said they would refund it to my account. I still had not received my refund over two weeks later. I reported it and they said it had been a mistake on their end and they would refund it. 5 days later I have still not received my refund. I mean what is going on? This is a such a scam?
18 January 2024
Unprompted review
Reply from MISSPAP
Hi Ruth
Thanks for your reply.
I'm unable to locate the order you are referring to as you have not provided the order number, and there are no orders found under the email address you have provided.
Please contact our customer service team if you need further assistance with this and a member of the team will be in touch to help you further.
Our customer service team can be contacted on a number of platforms 7 days a week, and the link below will provide our details: https://www.misspap.com/pages/informational/contact-us
Thank you - MP
_______________________________________________________
Good morning Ruth,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear of the issues you have experienced with your refund, I will be happy to take a look into this for you, please can you respond to the request which I have via Trust Pilot with your order number and email address and we will be in touch.
Thank you
Fiona
Great customer service from Mary S…
Great customer service from Mary S regarding my order, quick and easily resolved! Thank you Mary S, Catherine
17 January 2024
Unprompted review
Reply from MISSPAP
Hi Catherine.
Thank you for leaving such lovely feedback for Mary. It’s great to hear your issue was resolved in a timely and efficient manner. I'll be sure to pass this review over to Mary on your behalf.
I hope you have a great day and take care!
-Stacy
Absolutely pathetic customer service
Absolutely pathetic customer service. They got my order wrong and refuse to help. I hate this company. Will never order from them again. Shambles
17 January 2024
Unprompted review
Reply from MISSPAP
Hello Aleja, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I'm sorry to hear your order is not correct and you have been unable to reach an agreed resolution with our customer service team yet however if you reply to the request sent by Trustpilot, I will get this looked into.
Kind regards -Millie
Great customer service from Harjun
Great customer service from Harjun. Thank you
15 January 2024
Unprompted review
Reply from MISSPAP
Good morning Edona,
Thank you for taking the time to leave Harjun a review and we appreciate your feedback.
I'll be sure to pass this over on your behalf and we hope you have a lovely day, take care! - Jade J
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.