Mister Vape Reviews 

981
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items like vape kits and nicotine bases are well-built and deliver excellent flavor. People frequently highlight the fast and efficient delivery, with many orders arriving quickly and always well-packaged. The customer service is also widely commended for being helpful, responsive, and resolving issues promptly. However, some customers noted significant issues with their orders, including receiving only partial shipments, incorrect items, or not receiving products at all. These experiences were often compounded by delivery delays, a lack of communication regarding missing items, and difficulties in obtaining refunds.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as exemplary, high quality,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the super quick delivery,... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing satisfaction with the ordering... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as exemplary and super... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, superb, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 500mg of 72mg nicotine - price was excellent approx third of what I been paying for 10ml shots of 18mg in past. Made first batch using 5ml per 100ml bottle to give approx 3mg strength (RY4... See more

Rated 5 out of 5 stars

Quick delivery and well packaged. Super high quality product, very good service overall. Arrived within 48 hours, much quicker then i had expected it to arrive. Came in very discreet packaging... See more

Rated 5 out of 5 stars

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... See more

Rated 5 out of 5 stars

My very first order with mistervape. Received within 24 hours of being dispatched. My order was delivered by evri on a next day service. I purchased the vaporesso matrix kit which was a new re... See more


Company details

  1. #109 of 125 best companies in Electronic cigarette store
  2. #42 of 47 best companies in Battery shop
  3. #7 of 9 best companies in Battery Wholesaler
  4. #4 of 4 best companies in Tobacco Exporter
  5. #34 of 39 best companies in Tobacco shop
  6. #103 of 122 best companies in Vaporiser shop

Written by the company

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(981)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, very high quality products. Delivery was okay, not the best but the products and pricing were fantastic. i would happily reorder from mister vape again.

14 January 2025
Rated 5 out of 5 stars

What I appreciate most about this store…

What I appreciate most about this store is their commitment to safety. They only sell high-quality products that meet strict safety standards, and they offer a ton of useful information about vaping responsibly. It’s refreshing to find a retailer that genuinely cares about its customers.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

This was my 1st order with Mister Vape

This was my 1st order with Mister Vape. it was a super easy process. delivery came within 3 days, because i ordered late at night, i chose this company because they had some good reviews recently. they have had so many flavours and kits to choose from, very happy i chose mister vape. will be returning in the new year for sure.

13 December 2024
Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, good honest team members, resolved a missing item that wasn't delivered for me. a few new orders just placed for some cheap clearence pods.

12 December 2024
Rated 5 out of 5 stars

Swift delivery

Swift delivery, quick dispatch received a tracking number the same day. Delivered within 3 working days. The customer service was great, responded to some of my questions.

The goods that arrived were very good, i have no complaints about the products, all working fine.

9 December 2024
Rated 5 out of 5 stars

Super quality vape kits

Super quality vape kits, easy to navigate website. super fast postage, tracked delivery what i like. my first time and won't be the last time ordering from mister vape. quality cheap nicotine too.

11 December 2024
Mister Vape logo

Reply from Mister Vape

Hello Mrs Sheppard,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

First order wasn't delivered but…

First order wasn't delivered but contacted support who told me they would send out a replacement, the replacement was dispatched and i'm very happy with my order.

9 December 2024
Mister Vape logo

Reply from Mister Vape

Hello Callum,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

Thank you for my order

Thank you for my order, very fast and very good. Very good quality liquids. top service.

16 December 2024
Mister Vape logo

Reply from Mister Vape

Hello Pat,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

The customer service here is…

The customer service here is outstanding! I had some questions about which e-cig would be best for me, and the team was so helpful and patient. Their advice was spot-on, and I couldn’t be happier with my purchase. It’s clear they care about their customers.

17 December 2024
Unprompted review
Mister Vape logo

Reply from Mister Vape

Hello Richard,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

Superb transaction

Superb transaction. My very first order with mister vape. Delivered very quickly, customer service was okay, very slow with there emails, but they do respond. products are fantastic. very happy with my order.

10 December 2024
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

GREAT TASTING LIQUIDS

GREAT TASTING LIQUIDS, SWEET TOBACCO IS MY FAVORITE. GOOD DELIVERY TIME AND HAPPY WITH MY ORDER, WOULD HIGHLY RECOMMEND

11 December 2024
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

Excellent vape kit received this…

Excellent vape kit received this morning, i've had to pick it up as a missed delivery but using it now and it's perfect for my travels.

12 December 2024
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, nicotine products are very high quality. Received correctly, my 2nd time ordering from mister vape, good overall service.

11 December 2024
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 5 out of 5 stars

I’ve been vaping for a while and always…

I’ve been vaping for a while and always compare prices before buying. This online shop consistently offers competitive prices and even discounts for regular customers. The free shipping on orders over £30 sealed the deal for me. Everything I’ve ordered has arrived quickly and in perfect condition.

15 December 2024
Unprompted review
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

Rated 1 out of 5 stars

TERRIBLE!!

I'd leave zero stars if I could. I ordered an eleaf Melo 5 tank over a month ago and I still haven't received it.. the contact number from the website doesn't work, and the customer service team, when emailed, either take too long to respond or they don't respond at all! The postage method was supposed to be tracked, but I didn't at all receive a tracking number. When I asked for it, I was ignored. I ended up having to get a refund through my bank, of which I've now discovered has been challenged by Mister Vape! The audacity! I'll never be ordering from this merchant ever again, and I'll be advising all of my family, friends, and anyone reading this review to also avoid.

6 November 2024
Unprompted review
Mister Vape logo

Reply from Mister Vape

Hello Martin,

I am very sorry to hear that you have had such an experience. I can't match up your order details in our system. I have sent a request for more information, so one of our team can take a look into that for you.

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Top dog

Top dog! Proper excited to play around with my new kit, haven't had the chance yet as it came justbefore i was going to work. all liquids have arrived intact. super duper!

6 December 2024
Mister Vape logo

Reply from Mister Vape

Hello ,

Thank you for your review,

We appreciate it,

Kind regards
Terry
Mister Vape Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look