Mister Vape Reviews 

981
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, such as nicotine and vape kits, noting their effectiveness and excellent performance. Many people highlight the incredibly fast delivery, with orders often arriving within 24-48 hours and being well-packaged. Reviewers frequently commend the exceptional customer service, noting helpfulness, quick issue resolution, and a reliable, trustworthy approach. However, some customers noted significant problems with their orders, including items being late, incorrect, or entirely missing. These people also felt that communication was poor, with unaddressed emails and difficulties in resolving issues or obtaining refunds for unfulfilled orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as exemplary, super... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, delayed... See more

Quality

Customers consistently note positive experiences with quality, often describing products as exemplary, super... See more

Service

People report positive experiences with service, with many describing it as first-class, superb, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 500mg of 72mg nicotine - price was excellent approx third of what I been paying for 10ml shots of 18mg in past. Made first batch using 5ml per 100ml bottle to give approx 3mg strength (RY4... See more

Rated 5 out of 5 stars

Quick delivery, customer service was excellent. Contacted them to get a precise shipping quote and they delivered to me in Ireland. Very good because I've been struggling to get nicotine over here but... See more

Rated 5 out of 5 stars

My very first order with mistervape. Received within 24 hours of being dispatched. My order was delivered by evri on a next day service. I purchased the vaporesso matrix kit which was a new re... See more

Rated 5 out of 5 stars

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... See more


Company details

  1. #110 of 126 best companies in Electronic cigarette store
  2. #42 of 47 best companies in Battery shop
  3. #7 of 9 best companies in Battery Wholesaler
  4. #4 of 4 best companies in Tobacco Exporter
  5. #34 of 39 best companies in Tobacco shop
  6. #103 of 121 best companies in Vaporiser shop

Written by the company

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(981)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received next day after I ordered

Received next day after I ordered. Super quick to post within minutes. I only ordered some small pods but didn't expect them to be delivered in such quick time.

Can't give them anymore praise for the order.

11 August 2025
Mister Vape logo

Reply from Mister Vape

Thanks so much, Richard! We're thrilled to hear that your order arrived the very next day. We always aim to get orders shipped as fast as possible, so it's great to know we got your pods to you so quickly.

All the best,
Jay
mistervape.co.uk

Rated 5 out of 5 stars

Received very fast

Received very fast. Quick and simple process.

11 August 2025
Mister Vape logo

Reply from Mister Vape

Thanks so much for the review! We're glad to hear that the process was quick and simple for you and that your order arrived so fast.

All the best,
Jay
mistervape.co.uk

Rated 5 out of 5 stars

Best experience with a vape company…

Best experience with a vape company I've had. Very quick to dispatch came in a plain package and delivered within 24 hours.

Liquids were very tasty and just ordered some clearance items at 99p. Got a bargain.

11 August 2025
Mister Vape logo

Reply from Mister Vape

Thanks so much for the fantastic review, Paul!

We're thrilled to hear that you had the best experience with us and that your order was dispatched quickly and delivered within 24 hours in discreet packaging. It's also great to know you're enjoying the liquids and that you grabbed a bargain on our clearance items!

All the best,
Jay
mistervape.co.uk

Rated 5 out of 5 stars

Had an issue with one of the vape kits…

Had an issue with one of the vape kits that I bought, it wasn't working. They paid for it to be sent back, and replaced it with no hassle.

Very happy with the service that was provided. Glad it got sorted out by the team.

7 August 2025
Mister Vape logo

Reply from Mister Vape

Thanks for the review, Richard!

We're really glad to hear that we were able to get the issue sorted out for you quickly and without any hassle. Providing great service is our top priority, and it's fantastic to know that you're happy with the outcome.

All the best,
Jay
mistervape.co.uk

Rated 5 out of 5 stars

Arrived next day

Arrived next day, no hassle delivery. Super quick. Good products, works well so far.

4 August 2025
Mister Vape logo

Reply from Mister Vape

Thanks so much for the review, Sharon!

We're glad to hear your order arrived quickly with no hassle, and that you're happy with the products. We appreciate your feedback!

All the best,
Jay
mistervape.co.uk

Rated 3 out of 5 stars

Satisfactory.

Items as described.

24 July 2025
Mister Vape logo

Reply from Mister Vape

Thanks for the feedback, Paul! We're glad to hear that you're happy with your order and that the items were as described.

All the best,
Jay
mistervape.co.uk

Rated 5 out of 5 stars

Superb customer support

Superb customer support. When I made the order I accidently put my wrong address down and didn't noticed until they dispatched it. After contacting them they were able to pull back the order from the courier and I could see they did just that. I expected them to wait for the order to be returned before sending out my order. However I received my order then next day, so they sent out a replacement for me without me having to wait for the wrong address to be returned.

Service was spot on and very happy with my order received.

21 July 2025
Rated 5 out of 5 stars

Quick delivery

Quick delivery, customer service was excellent. Contacted them to get a precise shipping quote and they delivered to me in Ireland. Very good because I've been struggling to get nicotine over here but got DIY stuff now. On to making my vape juices.

18 July 2025
Rated 5 out of 5 stars

Been buying nicotine from mistervape…

Been buying nicotine from mistervape for a good while. Always buying 10litres in bulk and the quality is very good. One of the best nicotine products I've had ever.

Just replaced another order with them and happy with the service provided, delivered to me within 3 days so glad about that.

I have no recent issues with them, keep up the fantastic work.

16 July 2025
Rated 5 out of 5 stars

Thank you for the help

Thank you for the help. Really appreciated you going out of your way to help me set up my new kit. I am a newbie when it comes to vaping, but mistervape helped me set up the kit and walked through every step and took an hour out of there time to help.

So happy I've got it working and wouldn't go anywhere else. Top marks.

15 July 2025
Rated 1 out of 5 stars

No order and no email response

I ordered a week ago, paid for 48 hour delivery, said it had been dispatched but the courier still hasn’t received after a few days, emailed support to ask for an update and no reply from them.

4 July 2025
Rated 5 out of 5 stars

Excellent support

Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next day. Really happy with the service they have provided recently.

They have got better in recent months.

23 June 2025
Rated 1 out of 5 stars

No goods received & no contact

ORDERMV28171 This is the absolute worst experience I've ever had with a vape company, and that's saying something when I worked in the vape industry for over 10 years. Placed an order which I was informed was shipped on 19th May, Royal Mail tracking shows they've never received the parcel. I've attempted contact 3 times and had ZERO response to emails & online forms. I'm now in the position where I'm going to report this to my bank and Action Fraud as it looks like this isn't the first time this has happened to their customers. And before the response says I need age verification I'm registered with all the major checking services as I've tested them all out.

19 May 2025
Unprompted review

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