Mistoriaestateagents Reviews 

48
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Genuinely disgusting , waited 5 weeks for a deposit back and they charged 100 for cleaning damage that was there before we moved in . The landlord went on holiday to Canada and dident care if we were... See more

Rated 1 out of 5 stars

Do not have any dealings with this company. They offered to buy our house, strung us along until all the conveyancing was complete then pulled out with no reason when everyone was ready to exchange. T... See more

Rated 1 out of 5 stars

Absolutely TERRIBLE AWFUL company. Please do not use this company, they have switched names from student haus go get away from all the bad reviews. When we moved in the house had a mice in, and they f... See more

Rated 5 out of 5 stars

I wasn't happy to be a tenant of Mistoria until manager Sarah Boothroyd visited me together with the new landlord and I realised that some people really want to do their job properly. I was a bit angr... See more

Company replied

Company details

  1. Estate Agent
  2. also in
  3. Accounting firm
  4. Asset manager services
  5. Investment company
  6. Investment service
  7. Property management company

Written by the company

Mistoria Estate Agents Are A Leading Estate Agency In The North West. With expertise in sales and lettings, our team can help you find a new property; buy and sell your home or for landlords, manage your property portfolio. As professionals with extensive expertise and local knowledge, the team at The Mistoria Group are able to provide all the necessary skills in-house to manage every stage of the investment process. We specialise in high yield properties in the North West of England and the rest of the UK; providing a 360-degree service that gets your portfolio working hard from day 1. Securing exceptional combined cash returns of 13% We ensure that investors are presented with secure investment opportunities and receive an exceptional combined cash return.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

48 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(48)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Very attentive

Sarah is always very attentive. I’m very happy with Mistoria and Sarah/Glory assistance.

Thank you.

1 August 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Amanda! We’re delighted Sarah could provide attentive support and make your experience with Mistoria positive. Your feedback means a lot!

Rated 5 out of 5 stars

Stephen and Sarah are the best team I…

Stephen and Sarah are the best team I have ever had to deal with. Extremely knowledgeable, professional, they know the market very well and, as a landlord I trust them to manage property on my behalf and also use them for future buys. Highly recommend them and Mistoria agency.

2 August 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Anamaria! It’s fantastic to hear that Stephen and Sarah could provide professional, knowledgeable support. We’re thrilled to have earned your trust as a landlord and look forward to working with you again!

Rated 5 out of 5 stars

cannot thank Sarah enough for how she…

cannot thank Sarah enough for how she has made this move so easy and stress free, always kept me updated and was done so quickly would highly recommend Mistoria estate agents

2 August 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Rachael! We’re so happy Sarah could make your move stress-free and keep you updated throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Mistoria estate agents are great help…

Mistoria estate agents are great help always recommend to others. Dewi guided us all the the through purchase as we where first time buyers. Absolutely greatfull for the the support and guidance.

29 July 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Sobia! We’re thrilled Dewi could guide you through your first-time buying experience and provide the support you needed. Your kind words are greatly appreciated

Rated 5 out of 5 stars

Excellent team And work

Excellent team And work, I would highly recommend Mistoria!
I had lots Of difficulties over the last few years with renting my property , as I live in Hungary, And couldn’t find a reliable team to help me. I lost lots Of money while being with another team as they left my flat empty for months, as weren’t able to find a tenant.
As soon as Sarah took over this job, everything got sorted within days, I get answer to my e-mails immediately, anything needs to be repaired , or fixed, it’s done within days, my new tenant is moving in within a month, everything is going nice And smooth now. I can only recommend them!

15 July 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Nóra! We’re delighted Sarah could turn things around and manage your property efficiently. It’s wonderful to hear everything is running smoothly now!

Rated 5 out of 5 stars

Solid & Helpful, would recommend

Solid advice and helped me decide my path after a bad experience with a tenant. Both Steve & Sarah were on the ball fast and took away the worry. I would highly recommend this Estate Agents.

9 July 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Steve! We’re glad Stephen and Sarah could provide solid advice and help take the worry away. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Would recommend

Stephen, Sarah & Glory were really helpful throughout the selling process of my property. I recently had my property on with another agent for months with minimal viewings but Stephen managed to sell it within a week at a higher price. Would definitely use Mistoria Estate Agents again. Thank you!

28 June 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Pamela! We’re thrilled Stephen, Sarah, and Glory could help sell your property quickly and at a great price. We’d be delighted to assist you again in the future!

Rated 5 out of 5 stars

Steve was professional and very…

Steve was professional and very knowledgeable about the property I went to view.
Any queries were answered in a clear and concise manner.
I was kept updated promptly in negotiations between myself and the vendor.

10 July 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Pam! We’re pleased Steve could provide clear and prompt support throughout the viewing and negotiation process. Your feedback is greatly appreciated

Rated 5 out of 5 stars

Stephen has been great since we first…

Stephen has been great since we first met and goes above and beyond to support

10 July 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you, Mark! We’re delighted Stephen could support you from the very start and go above and beyond. Your kind words mean a lot to the team!

Rated 5 out of 5 stars

My house was sold within a week and got…

My house was sold within a week and got me a fabulous price as previous estate agent undervalued my home
So a massive thank you to mistoria many thanks

14 June 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you so much! We’re delighted your home sold so quickly and at a fantastic price. It’s wonderful to hear we could make a difference after your previous experience!

Rated 5 out of 5 stars

Stephen Downing from Mistoria

Stephen Downing from Mistoria has been fantastic to deal with . He only very recently took over my sale and from the start he has been very attentive and proactive. Stephen has kept me updated and after less than a month I now have a firm offer and he is being very attentive in getting everything done. I would highly recommend Stephen and Mistoria !

27 May 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi Bryan, thank you for taking the time to leave such a glowing review for Mistoria Pall Mall. We pride ourselves on our customer service so its great to see you are happy with how you are being looked after. I will ensure Stephen and the team see your great review!

Rated 5 out of 5 stars

I recently sold one of my properties…

I recently sold one of my properties through Mistoria, I found the staff to be fully aware of any updates in relation to the proceedings from the early stages leading up the completion. It has been a very prompt efficient service and great experience, an absolute pleasure to deal with.

24 May 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi Paul, thanks for taking the time to leave a great review for Mistoria Bolton! We really do appreciate you taking the time. I will ensure that this is shown to the team

Rated 5 out of 5 stars

Great experience both letting and selling a property with Mistoria EA

I recently sold a rental property with Mistroria Estate Agents in Bolton and would like to say a big thanks for Dewi and Sarah for going above and beyond in getting the deal over the line. They both remained incredibly patient with seemingly endless enquiries from a difficult buyer, and were able to provide valuable advice throughout the process. I also let the property with them for around 4-5 years before this and always received excellent service. I have worked with several letting agents over the years and I know what it is like to receive bad service. Mistoria is an an agent I could always rely on and I would recommend them to anyone letting in the area.

14 May 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi Barney,
Thank you so much for taking the time to leave such a great review. I will ensure this is passed on to the branch :) Lisa

Rated 5 out of 5 stars

I wasn't happy to be a tenant of…

I wasn't happy to be a tenant of Mistoria until manager Sarah Boothroyd visited me together with the new landlord and I realised that some people really want to do their job properly. I was a bit angry with them due to lack of repairs in the property but Sarah was very friendly and professional and tried to sort out the issues. I wish that all managers in Mistoria could be like her. Thank you Sarah!

8 May 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi Vasile,
Thank you for taking the time to leave your feedback. Its great that you have found a level of service you are happy with. I will ensure Sarah is made aware of this excellent review. Lisa

Rated 5 out of 5 stars

Stress free purchase - Mistoria Estates

Really helpful and knowledgable team with specialist knowledge made the whole property purchase very straightforward. The Sales Manager in particular stayed in regular contact and oversaw the process from start to finish.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Steven Downing and his team were…

Steven Downing and his team were polite, professional, and communication was excellent. I really appreciate the service we received from Mistoria Estate Agents so far.

3 April 2024
Unprompted review
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Reply from Mistoriaestateagents

Hello :) thank you for your 5* review of Liverpool Pall Mall. Its always good to hear that our customer service was excellent. Thank you for taking the time to leave this review. Lisa

Rated 5 out of 5 stars

We received a fantastic service from…

We received a fantastic service from Steven Downing and his team, The team were polite and professional, and communication was excellent. I really appreciate the wonderful service we received from Mistoria Estate Agents. Keep up the good work. X

20 March 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi Ivvone, thank you so much for your great review. We love to see that our branches have delivered great customer service! Lisa

Rated 5 out of 5 stars

Highly Recommend

My wife & I have have a number of properties across Bolton. What I like about Mistoria is that they research well and are open and honest. Dewi has been brilliant to deal with & I’d highly recommend him.

20 March 2024
Unprompted review
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Reply from Mistoriaestateagents

Hi James, many thanks for your 5* review of our Bolton Branch, in particular Dewi. Dewi is a highly regarded member of the Mistoria team, this review reaffirms why. I will ensure he sees this. Lisa

Rated 5 out of 5 stars

Tracey is an absolute superstar

Tracey is an absolute superstar. Responsive and conscientious. Has managed both the sales and rental sides for me super well.

19 March 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you Richard for your review. Tracey is indeed a superstar! I will pass this great review on to her. Lisa

Rated 5 out of 5 stars

I have been a client of the Mistoria…

I have been a client of the Mistoria Group for about 6 years. During this time they have managed a number of rental properties for me. While many company's enthusiasm wanes with time, this has not been the case with Mistoria. They continue to invest in their people and systems and have proved their worth time and again.

18 March 2024
Unprompted review
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Reply from Mistoriaestateagents

Thank you Mr Sheahan for your review of Mistoria Group, we endeavour to ensure all of our customers have the absolute best customer journey. Thank you for re-affirming this. Lisa

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