Scam website! Sent a dress to my mom with make up stains over it, my mom doesn’t wear make up. Stated if we paid for delivery to send back they would refund and reimburse, constantly went back and for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a dress from this company sometime in September. UK Delivery was quick. Packaging was so cute but the dress itself was a complete miss. The quality was poor especially considering how expe... See more
They sent the items after two weeks, both tops felt cheap and bad quality. Then when trying to return them, there is no information about returns online - just warnings about their huge list of reason... See more
After reading the reviews on mistress rocks I was skeptical. I recently ordered a few items, I had to return some pieces. The return process I had many communications with their customer service team.... See more
Company details
Information provided by various external sources
Official Mistress Rocks twitter. Your new favorite fashion brand. We ship worldwide. sales@mistressrocks.com
Contact info
United States
- mistressrocks.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order got shipped to wrong address…
My order got shipped to wrong address on their part. I was to be sent to Atlanta Georgia they sent it to the country Georgia. I really don’t care at this point it’s been to long now y’all messed up my order not me. I want my money back.
Wouldn’t give it a star
Wouldn’t give it a star, sizing is all over the place and they do not make returns easy!
So disappointed
So disappointed. I ordered and was told it would be here by a certain day and it was not delivered. You log on to look at tracking info but there is none available. I had an event and did not get it in time. Very bad service. Would never order again!
Honestly I wouldn't even give it a…
Honestly I wouldn't even give it a star, but there is no other choice on here. Customer service is absolute crap, especially if you're returning a order. Will never shop here. End of.
Didn't disappoint!
Came super fast (next day delivery) and it fits perfectly, got my dress in the sale - was a bit sceptical due to the reviews, but it didn't disappoint!
If you wanna look like your wearing a duvet cover - shop here
I am absolutely appalled, even laughing at the joke this company as become. Ordered the camo coat and no word of a lie it is even oversized on my 6ft 3, 18 stone boyfriend. How on earth can you be that far out on your sizing that it doesn’t even fit a rugby player?? The sleeves are that long they physically couldn’t be rolled up.
And the biggest joke of all is there is no returns sheet to even send it back. And no response from c/s
I have always used house of cb so presumed mistress would be great, evidently not! Wouldn’t recommend to anyone
And for all those women who have wrote…
And for all those women who have wrote rave reviews for this company. You are either getting paid to do so or you are absolutely blind!!!
Great customer service and prompt…
Great customer service and prompt replies
Great clothing
Great clothing, good quality. Overall lush products, would definitely buy again!
Best brand
Clothes that make you feel like the baddest and most confident thing to walk this planet. Great customer service too x
Omg Yess in love with my shipment it…
Omg Yess in love with my shipment it arrived in only 3 days Saturday afternoon just in time for my weekend. Im 5’6 height and 159 pounds I’d ordered size large and yes it fitted perfectly I’m going to continue shopping online.
So disgusted by the quality of clothes…
So disgusted by the quality of clothes sent to me. Clothes have makeup stains, looks old and worn! and none of them fits.
How could you possibly sell this to customers who are spending their hard earned money? Unbelievable. I will never shop mistress rocks ever again!!!!
So disappointed!
Absolutely the best
Absolutely the best.
I bought two tops and they are the best quality!! The box they come in is so nice, feels so expensive and very good for storage. You definitely won’t be disappointed because what you pay for is so worth it
awesome service
awesome service! I exchanged a suit that didn’t fit my size very quickly, I just didn’t even expect that so fast! Thank you so much! The quality of the costume is excellent! Thanks again! I will definitely continue to buy things on Misstressrocks!
Amazing clothes
The clothes are amazing, sexy... it fits really well, my favorite brand.
Scammers
Will scam you of your money if you return an item requesting an exchange or refund. For exchanges, It will cost you $33 as they dont cover sending a new item back. This in in addition to the money you spent on postage to return the item. Avoid returning items if you choose to do business with this dodgy company. I'm attempting to get my money refunded but I dont like my chances
OMG exactly like the the picture I was…
I feel like my first review didn’t do justice the quality of my dress and the quality of their customer service is just amazing! I just fell in love with this cyber store because of the timely manner they got back to me and how quickly my dress was shipped! But that’s now even the best part my dress is amazing the quality, the fabric is so thick and is exactly how the pictures portray it to be if not probably even better! I love the honesty and I love my dress thank you !!
On the dot top
For those who are looking to purchase this item, do it! I absolutely loveeeee my top, it’s perfect. Customer service is awesome responds back under 24 hours. Thank you mistress rocks I will be ordering again!
Absolutely AWFUL customer service
Absolutely AWFUL customer service. I have been waiting for action to be taken for I’ve 2 weeks now, I have never had to wait this long with any other company. I ordered next day delivery but parcel did not come in time and it was for a special occasion (My birthday) . If you offer next day delivery which customers pay extra for, then you should make sure you are able to fulfil your promises. Will not be buying from there again as quality was not worth the price anyway!
Mistress Rocks steals your money
I made a return on a big order at Mistress Rocks.
Three months later and I have still not gotten my money back. You even have to pay for the returnment yourself. As long as they got your money they will find excuses and find ways to keep them, even tho they got the clothes back.
NEVER BUY FROM THIS SITE. They steal your money.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








