Products they provide are very high quality. Be patient with delivery times as they source many products from depots in Europe which can take weeks to arrive. Correspondence is also very slow - email... See more
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Review summary
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Reviews shaping this summary
I ordered safety trainers and after two weeks they still hadn't been dispatched , I emailed customer services who never bothered to reply so I then had to call them and my trainers were dispatched the... See more
Company replied
Review – Helly Hansen BOA Work Shoes (from MI Supplies) These Helly Hansen BOA work shoes are absolutely amazing — super comfortable, soft underfoot, warm but never sweaty, and they look great... See more
Company replied
Don’t buy from this company! Ordered an item at £120.00 with a 2 working day dispatch and then a further two day delivery. We are currently on day 8 with no dispatch and two emails to customer service... See more
Company replied
Company details
- #52 of 52 best companies in Safety and work wear
- #224 of 229 best companies in Men's clothes shop
- #19 of 19 best companies in Protective clothing supplier
- #31 of 31 best companies in Work Clothes Shop
Written by the company
Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.
Contact info
Unit 5 Mile House Business Park, DL6 2NW, Northallerton, United Kingdom
- 0333 015 1909
- customerservices@misupplies.co.uk
- misupplies.co.uk
2.9
Average
944 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended.
I’d rather by my Carhartt gear from these guys than buying directly from Carhartt themselves, quick delivery, good prices and actual customer care.
10 June 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Iain, thank you for taking the time to post a review, it’s so crucial to help future customers and us! Really kind words thank you! Every single one of our team cares hugely of doing a great job for our customers. So nice to read! Thank you.
Initial communication issues sorted👍🏽
Following a poor review from myself due to my order not arriving, I’ve since had communication from Alex and his team and received a good level of service. I understand that emails weren’t received which led to a breakdown of communication. This has now been cleared up and MI Supplies have made good efforts to resolve the issues (which appear not to be the fault of MI Supplies). Thanks for sorting it.
23 April 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Mark, thanks for your patience, while we tried to resolve your missing parcel with Royal Mail, and I thank you massively for your feedback.
Regards Alex
Decent company
I recently bought a new Carhartt chore coat from this company. The price was spot on because there was 40% discount on it. I can't fault the garment or packaging. Nor can I fault the website or its ease of use, everything was grand.
My only wee gripe is the time taken from ordering to delivery. It took 7 days which seems like a bit of a stretch for a big outfit like MI. I usually get my Carhartt work gear from America, it takes 10 days! It was only because of the discount that I ordered from UK. Anyway I docked one star off the rating because of it. Yes I would recommend the company and I will use them again.
15 April 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi there and thanks for the review. We have over 6,000 items for immediate same day delivery, in addition we have another 200,000 items that we send from our other stock locations, which adds the extra few days (albeit faster than any other U K site and USA). I appreciate the 4* though. Interestingly, a number of UK sites offer 15 days delivery, higher pricing and refuse to accept returns of Carhartt at any point.
Thanks Horace!
Amblers Safety Boots FS008
I bought a pair of FS008 Amblers Safety Boots with side zip June 21 and after 6 months a heel started to disintegrate. I reported this to MI Supplies and after receiving my pictures of the offending boot sent me replacement boots by return. This is customer service at it's best and I cannot recommend MI Supplies enough. I will need to search no further when a replacement pair are required. Cheers to all concerned.
9 March 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
So kind of you Steve, thank you! We know we have one of the best ranges in the UK but feel after sales is so important. So very pleased to read this. Thank you! Alex Ingham - Managing Director
Double Thumbs Up!
What an excellent service! People who genuinely really care, I made a mistake on my delivery date and contacted them to ask where my new boots were and they couldn't have been more personable and helpful if I'd dreamt it! They were very diplomatic to my error too and didnt even call me a gonk! These guys will be my go to for any workwear I need for lorry driving from now on. Many thanks!
27 February 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Ross, so kind of you! Thank you! We definitely genuinely care, and that is every single person in the company. So pleased your happy, great choice of Rock Fall boots!
Helly Hansen safety boots
Bought a pair of boots Helly Hansen , great service and superb quality.
Never again cheap boots, you get what you pay for and with this occasion I chose to pay for quality. Perfect fit size 8 and very comfy.
Thanks
Update.
This quality is insane, after 2 days and the boots are taking the shape of my foot.
I have to say after 20 years in construction industry, this boots are the best , next boots Helly Hansen composite.
A massive thank you, the best 80 quid spend ever.
22 February 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Mario, thank you so much for your kind feedback. The Helly boots are a superb choice and get great reviews. So pleased, you’re happy! Thanks again
Avoid
MI Supplies Limited: Order Confirmation #141098 (WEB141098)
Ordered a pair of boots 14th Feb that came with a £4.99 delivery charge. Now 21st Feb and still no sign of this order even being dispatched.
Have emailed asking for an update, was told the boots are in a different warehouse from them and assured they would look into getting an update on this and get back to me today which has not yet happened (Why not just track down the order and get an update before responding to my email assuring me an update would be forthcoming?)
Have since emailed again, again asking for an update and a refund of the delivery charge. £4.99 delivery would be next day with any other company, not what is unfortunately now looking like what will be 2+ weeks before receiving anything, if anything arrives at all at this rate!
Very poor service and would not do business with this company again
21 February 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Stacey, I am so sorry to read your review and 100% understand the feedback. We hold stock in numerous locations of ours, and we have had an issue with the stock on this item creating a delay of 2 business days. I can faithfully promise you your boots are leaving tomorrow, so will unfortunately be despatched Tuesday and 2 business days late. I appreciate we do ask for 1-3 days variance in order confirmations, however we have failed you and I completely understand your frustration and feedback. We have only just got our info to report back to you at 4.30 today, hence we haven't followed up on our first reply to you, which we sent over the weekend.
We always ensure we reply back to emails, even without any relevant information, so you know we are looking at it, and that customers know it is in action.
Again, I am sorry for the delay in that. I can confirm we have fully refunded your postage as you would expect, and have also put some Helly Hansen socks (RRP £15) in as way of an apology. Again, we are very sorry and gutted to receive a poor rating, as it is not the norm for us. Any issues, please let us know but I can promise you your boots are on the way, refund on postage done and free socks being sent also.
Regards, Alex Ingham - Managing Director.
Can't fault this company
Can't fault this company, recently refunded a pair of Work boots (I had forgot about), 364 days after original order date!!!
Claire is a great asset to the company.
10 February 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thanks Gavin! You’ve made Claire’s day! Our returns policy is the best in our industry, something we’re really proud of. Thank you again!
Great service.
Made appointment, called in. Met Alex and Neil who both provided excellent service. Great range of Carhartt work wear. Just can’t fault their attitude and commitment. Nothing was an issue - Top Class.
Jon
28 January 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thanks Jon! Really kind of you. Enjoyed looking after you. Come and see us again, thank you!
Simply the best
Simply the best work clothing company I have bought from great products from snickers to carhartt I live in New York and MI supplies can have my order delivered within the week amazing thank you so much
24 January 2022
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Hi Terry, so pleased you like your gear from us. We love dealing with our friends across the water and really pleasing that we are delivering within a few days. The US is our biggest growth area and we have some fab customers! Thanks again from the UK!
Best prices I’ve found for Carhartt…
Best prices I’ve found for Carhartt gear. Super easy to order and very quick delivery considering the time of year!
20 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Many thanks Kathryn for your kind feedback. We were delivering sometimes within hours pre Xmas on our Carhartt kit! Thank you!
Superb!
Having used MI supplies on a number of occasions for both workwear and casual, I can honestly say that they come highly recommended. The stock they get is excellent, the dispatch timescales are excellent and their customer service is top notch! I am I planning a trip down to the store soon which I have been told is brilliant as well!!
11 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Huge thanks for your kind review of us. As a family run business, it is really important we do it right for our customers and equally it is important we can show fair reviews of our business. Much appreciate you taking the time to review us.
What we have endeavored to do is be the ONLY workwear provider in the UK to offer the full range from
Carhartt, Snickers, Mascot, Helly Hansen and Rock Fall. Five extremely premium brands that will outperform any other brand in our opinion. In offering the above, we are also ensuring we are the only workwear site to offer 365 day returns and free embroidery set up on every logo required.
Thanks again, it really means a lot to us.
Alex Ingham
Managing Director
Top quality company
Top quality company. Fast delivery.
I highly recommend misupplies
10 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Huge thanks for your kind review of us. As a family run business, it is really important we do it right for our customers and equally it is important we can show fair reviews of our business. Much appreciate you taking the time to review us.
What we have endeavored to do is be the ONLY workwear provider in the UK to offer the full range from
Carhartt, Snickers, Mascot, Helly Hansen and Rock Fall. Five extremely premium brands that will outperform any other brand in our opinion. In offering the above, we are also ensuring we are the only workwear site to offer 365 day returns and free embroidery set up on every logo required.
Thanks again, it really means a lot to us.
Alex Ingham
Managing Director
What more could you ask for?
Always got the best carhartt gear! Smash it with delivery every time. What more could you ask for?
9 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thank you! We know how important getting the Carhartt brand is right for our Carhartt community, so thank you very much for you kind feedback, it makes a great difference to our company.
We are investing in to the Carhartt brand every week, so we are ensuring we hold the biggest stocks in the UK, can offer 24 hour delivery on most items customers order, and we now have the only Carhartt Showroom
in the UK with personalised appointments to give every visitor a real strong experience with the brand.
We know we have the very best Carhartt offering in the UK, but are still looking to improve!
Thanks again for the review and taking the time to post, it really means a lot to us.
Alex Ingham
Managing Director
I bought a carhartt black hoodie a…
I bought a carhartt black hoodie a couple years ago and I still wear it to this day, reasonable price, quick delivery and I was happy with the product, nothing to complain about.
8 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thank you! We know how important getting the Carhartt brand is right for our Carhartt community, so thank you very much for you kind feedback, it makes a great difference to our company.
We are investing in to the Carhartt brand every week, so we are ensuring we hold the biggest stocks in the UK, can offer 24 hour delivery on most items customers order, and we now have the only Carhartt Showroom
in the UK with personalised appointments to give every visitor a real strong experience with the brand.
We know we have the very best Carhartt offering in the UK, but are still looking to improve!
Thanks again for the review and taking the time to post, it really means a lot to us.
Alex Ingham
Managing Director
Great transaction
Great transaction, found something I was looking for that I could not find anywhere else, shipping was fast and well packed. Will continue to shop here for years to come.
7 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Huge thanks for your kind review of us. As a family run business, it is really important we do it right for our customers and equally it is important we can show fair reviews of our business. Much appreciate you taking the time to review us.
What we have endeavored to do is be the ONLY workwear provider in the UK to offer the full range from
Carhartt, Snickers, Mascot, Helly Hansen and Rock Fall. Five extremely premium brands that will outperform any other brand in our opinion. In offering the above, we are also ensuring we are the only workwear site to offer 365 day returns and free embroidery set up on every logo required.
Thanks again, it really means a lot to us.
Alex Ingham
Managing Director
The best site for work wear
The best site for work wear that I’ve found. Great prices and collections of clothes. Also the best for Carhartt work wear.
7 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thank you! We know how important getting the Carhartt brand is right for our Carhartt community, so thank you very much for you kind feedback, it makes a great difference to our company.
We are investing in to the Carhartt brand every week, so we are ensuring we hold the biggest stocks in the UK, can offer 24 hour delivery on most items customers order, and we now have the only Carhartt Showroom
in the UK with personalised appointments to give every visitor a real strong experience with the brand.
We know we have the very best Carhartt offering in the UK, but are still looking to improve!
Thanks again for the review and taking the time to post, it really means a lot to us.
Alex Ingham
Managing Director
Great guys/girls at mi supplies very…
Great guys/girls at mi supplies very helpful and informative really easy and simple returns and great competitive prices all year round have purchased from them twice now and will continue to do so thanks everyone at mi supplies wish you all the best and hope you have a happy merry Christmas and and great new year :) :)
7 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Huge thanks for your kind review of us. As a family run business, it is really important we do it right for our customers and equally it is important we can show fair reviews of our business. Much appreciate you taking the time to review us.
What we have endeavored to do is be the ONLY workwear provider in the UK to offer the full range from
Carhartt, Snickers, Mascot, Helly Hansen and Rock Fall. Five extremely premium brands that will outperform any other brand in our opinion. In offering the above, we are also ensuring we are the only workwear site to offer 365 day returns and free embroidery set up on every logo required.
Thanks again, it really means a lot to us.
Alex Ingham
Managing Director
Brilliant supplier of Carhartt
Brilliant supplier of Carhartt, bought two items, would biy again
7 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thank you! We know how important getting the Carhartt brand is right for our Carhartt community, so thank you very much for you kind feedback, it makes a great difference to our company.
We are investing in to the Carhartt brand every week, so we are ensuring we hold the biggest stocks in the UK, can offer 24 hour delivery on most items customers order, and we now have the only Carhartt Showroom
in the UK with personalised appointments to give every visitor a real strong experience with the brand.
We know we have the very best Carhartt offering in the UK, but are still looking to improve!
Thanks again for the review and taking the time to post, it really means a lot to us.
Alex Ingham
Managing Director
‘Can do’ attitude - brill.
Great selection of clothing. Bought several items but had an issue with sizing of one item, which Claire picked up and sorted out very efficiently. The genuine ‘can do’ attitude really helped with making everything feel easy :) thank you. Nessa.
7 December 2021
Unprompted review
Reply from MI Supplies - Carhartt UK Dealer
Thank you Vanessa, really very kind of you!
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