Nothing was too much trouble for Mark Sherwood, He took the time to accomodate our weekend appointments and answer all our questions in the most objective yet courteous manner. Service has been great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a reminder that MOT, and service due, booked by phone. Car collected, work carried out, car delivered back washed, and hoovered. Paid by phone, never had to leave home. All work carried out to m... See more
Company replied
I've just taken delivery of a new Dacia Bigster from Mitchell's in Lowestoft,the deal handled by Jonathan Kent.I'm extremely pleased with my new car following an enjoyable test drive,no pressure sal... See more
Had a couple of cars from Mitchell’s and Craig has been very helpful with both. Made us feel comfortable and reassured with purchasing another vehicle. Would definitely recommend, and would not hesita... See more
Company replied
Company details
Written by the company
Proudly selling Renault since 1974 and Dacia since launch in the UK in 2013. Delighted to be the current Dacia UK Dealer of the Year! New and used Dacia Sales, Motability, Service, Parts and MOT, whatever your needs, trust us to help you...
Contact info
50-58 Long Road, NR33 9DQ, Lowestoft, United Kingdom
- 01502 500950
- sales@mitchellsgroup.co.uk
- mitchellsdacia.co.uk
4.8
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phoned up to book service
Phoned up to book service, girl was polite and efficient, took car in and was served politely and efficiently. When I collected car my dog did a nervous wee, they were very o.k. about it and cleaned up without a fuss.
13 March 2025
Reply from Mitchellsdacia
Dogs are always welcome at Mitchells, even nervous ones
Very friendly staff no nonsense…
Very friendly staff no nonsense approach Very competent in every aspect great service always had.
5 March 2025
Reply from Mitchellsdacia
Very kind words, really appreciated by the whole team, thank you
Service & MOT carried out on time
Service & MOT carried out on time. Staff pleasant and efficient .
10 March 2025
Reply from Mitchellsdacia
Very kind words, really appreciated by the whole team, thank you
Mitchell's at Lowestoft are welcoming
Mitchell's at Lowestoft always make you welcome. Trudy and Darren in the Service Desk are excellent with their customer service.
10 March 2025
Reply from Mitchellsdacia
Very kind words, really appreciated by the whole team, thank you
Reply from Mitchellsdacia
Thanks for your kind words
Reply from Mitchellsdacia
Thank you Steven, we appreciate it
Reply from Mitchellsdacia
Nice comments, thank you
I had a reminder that MOT, and service due.
I had a reminder that MOT, and service due, booked by phone. Car collected, work carried out, car delivered back washed, and hoovered. Paid by phone, never had to leave home. All work carried out to my satisfaction, no issues. I can not recommend this dealer enough, I have been a customer for ten years, never had a problem.
24 February 2025
Reply from Mitchellsdacia
Great review Neil, thank you
Lovely people. Great service
Always great service with Mitchell’s Dacia Stepway. I can’t fault them.
27 February 2025
Reply from Mitchellsdacia
Lovely customers too!
Cars 1st service
Very friendly staff,easy to arrange date and let me drop car night before. Listening to my needs at my cars service.car ready to collect on time.
26 February 2025
Reply from Mitchellsdacia
great feedback, thank you
Reply from Mitchellsdacia
Thanks Adrian
Jogger service
Our Jogger was serviced and given a courtesy clean afterwards. As usual Mitchells customer service was excellent. Was given a time scale and it was kept to.
20 February 2025
Reply from Mitchellsdacia
Glad you liked the service wash Christopher
Service
Once again superb service from Mitchell's
Extra work required as a fault with rear camera, quickly booked in and all done under warranty
30 January 2025
Reply from Mitchellsdacia
Love this review, thanks
Great service
Car was well serviced in the time I was given for it to be so. And when i picked it up it had been well cleaned. Reception staff are always polite and make u feel welcome.
5 February 2025
Reply from Mitchellsdacia
Great feedback David, thanks you
Nice staff and kept in forms of the…
Nice staff and kept in forms of the progress of my repair
6 February 2025
Reply from Mitchellsdacia
Many thanks Kevin
There’s always a problem with my Dacia
Repair to fix a long term problem did not work after waiting months for a part to come in.
Fed up, frustrated and feeling my Dacia is never going to function without one problem or another. It’s coming up for 3 years old and hasn’t run without a problem for a single day yet.
20 January 2025
Reply from Mitchellsdacia
Sad to read this Carolyn, I’ve asked the Service Manager to reach out to make a plan to put things right for you
Very friendly and professional service
Very friendly and professional service. Very helpful. Highly recommend Mitchell’s garage. Especially Mark Sherwood. Thank you
1 February 2025
Unprompted review
Reply from Mitchellsdacia
Lovely review, thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.