MKM Building Supplies Reviews 

I ordered a bathroom from MKM Newcastle last year and Jade and Ross were extremely helpful from the moment I was in contact with them. With a great eye to detail. I had a moodboard of everything I needed and nothing was too much trouble to turn my vision into reality. Quick and easy delivery. We will absolutely be back for future projects!

Ordered 1 limestone - received dove grey stones - kept these - wanted one more of the same stone then received limestone not dove grey- again I kept these! ordered 1 dove grey and 2 limestone - had delivery today and it was 3 dove grey! It’s costing me a fortune I even went and bought more from a different store - not sure why every delivery I have is wrong - went to store to to show them the stones - will never order again - now got to wait till someone picks up these and delivery the correct ones! These are the bulk bags not just small bags - this is Sheffield branch

Let down by product quality and delivery delays. For the price paid I wouldn't have expected to be waiting 6 weeks for a replacement parts. The staff were lovely, designs were good, but ultimately the length of the fitting process has been dragged, could have been finished in 3 weeks but instead took 9; replacement parts sent were the wrong ones which extended the wait. I went for MKM over howdens, but in future I might do otherwise to get projects finished within set timelines.

A very helpful local company who arranged the quickest and free delivery at competitive prices.

I needed to replace a shower at my tenants flat. MKM provided my plumber fantastic prices and they acted very promptly on this matter.

I personally very impressed about this high quality service Ed from the sales team and my plumber Jack provided me.

I will highly recommend to use MKM Lincoln services!

Just had a new bathroom designed and fitted, Designer Sarah Mckane,
And fitted by RJM plumbing, gas and bathroom. ( Rich and Tom) Can't speak highly enough of the workmanship the products and also Sarah's knowledge the finished result is fantastic. Would definitely recomend they are faultless and lovely people.

3 bulk limestone chippings and
1 bulk sharp sand. Driver placed
bags with crane truck into back garden where I wanted them.
The price was a bit lower than competitors and also free delivery. Limestone was in good condition and bulk bags were full. Very happy and will use again.

MKM NORWICH - faultless customer service from purchase to delivery. Kevin was very friendly and helpful, excellent when we had to postpone our delivery due to our dates being changed for the work to start. Laura was an absolute star when we rang to confirm the delivery the day before as it was a different time to what we had arranged and we were not expecting them to be able to change anything at that late stage although we had made other arrangements throughout the day, but again absolutely faultless and she got everything sorted for us which we weren’t expecting. We live on a steep hill round the corner on a cul-de-sac and have been here for decades so we know the problems that we get with any deliveries. However, Ivan was absolutely faultless. He was the equivalent of an Olympic gold star as well. I cannot fault MKM Norwich excellent customer care excellent service good prices on products-a rare thing to find in this day and age. My husband was in the building trade for over 30 years locally and even he was impressed. What a team congratulations.

Do not buy decking boards from MKM, the quality is total junk.
3 attempts at delivery and I still cant use all the boards and I am sure they have sent back boards that I have rejected in the past. If the boards aren't like a banana, snap when you pick them up from the delivery pile or they splinter and shatter once they have dried out.
Only good use is for fire wood.

One month of waiting. One order. Plenty of conclusions.

In early March, I placed an order for doors through the official MKM Oban website — Order No. 176772. Everything seemed standard: an online form, confirmation, and then waiting. A few days later, I stopped by the branch to check on delivery times. The answer: “Expected tomorrow, or the day after at the latest.”

From that moment on, it turned into a game. Every 2–3 days I visited the branch. Every time, the same story: “The doors will arrive any day now.” This went on for over a month. Only after I insisted they call the supplier did the truth come out — the doors hadn’t even been produced yet.

And here’s the part that really stood out: one of the staff calmly told me “you probably shouldn’t use the website — no one really deals with online orders.”
So the website exists. It takes your money. But what happens next? Completely unreliable.

I’m a joiner. I work with clients, deadlines, and schedules. This kind of “service” caused major disruption, missed timelines, and direct financial loss. A full month wasted. Time and fuel burned. Nothing received.

I won’t draw conclusions for anyone. Just sharing my experience. Maybe it’ll be useful to someone.

Search online found this company order some gravel online the price was so much cheaper than other company I looked at and free delivery made it with in my budget I had a call which I missed to arrange delivery next day I had a text to say was out for delivery and was delivered exactly as I asked really pleased with the service will use again

Had 3 orders with MKM Shrewsbury
In total £3500 of goods. First delivery was 24 hours late second was on time third and last delivery I booked a week in advance for a morning drop. I phoned at 11 because it hadn’t arrived. They said it would be afternoon. Drop then phoned an hour later to say the stuff was not in stock.

What a great company. Went in the shop on Friday to order more stone for a drive way am doing. Not a problem 👌. They had just what we needed. To day Monday we had delivery by das a great man put it where I asked. Relay happy person. I would HIGHLY recommend mkm chester. Great price and delivery is free well done mkm building supplies

They have just woke me at 06.55 dropping off building supplies what happened to anti social hours!

Had 2 bags of “bark” delivered, contains at least 60% roof felt and another 10% pallets etc.
Do not buy very poor quality

Wouldn't recommend. Bought cloakroom furniture. Cabinet split & cracked. Replacement received in Nov 2024. However, in March unpacked and damaged. Returned. Never rang. I rang them to chase various times. Told reordered. However, still had to chase. Then advised manufacturers wouldn't replace. This is not true. I contacted direct. Sent out within 24 hrs.
So poor service, and customer service, lied to. Not impressed.

Just took delivery of 17, 25kg bags of Cotswold stone chippings that I placed last night. I’ve never had such great service, I can’t believe how helpful the delivery driver was. He has saved me so much time by moving them near to where they are needed. Thanks MKM for great service and even better staff.

Kitchen is Lucente Matt Indigo with j-pull handles. MKM kitchen designer at Burnley was great and everything was delivered on time. Slight damage to a door noted on fitting which was replaced in a very timely manner. Marks where paint coming off noted to 5 doors and kick board 2 weeks later cupboard doors front and 2 kick boards. Replacements were delivered within a week and (although reluctantly by kitchen supplier) £150 to pay a joiner to fit them.
On fitting a couple of weeks later the replacement drawer front was noted to be damage so a further drawer front was delivered.
Unfortunately in November 2024 several marks where pain has peeled appeared on a drawer front. In January 2025 I was advised I could collect a replacement drawer front from branch (previously they had been delivered) but no payment could be made to pay anyone to fit the drawer front.
For various reasons no one could collect the drawer until a couple of weeks ago by which time peeling paint marks and chips have appeared on 1 upper drawer front, 3 bottom cupboard fronts, 1 wall cupboard door front, 1 kick board, 1 plinth, 1 bin drawer front, dishwasher door front, and the end panel the oven housing. Some have more than one mark. Believe me when I tell you we use the kitchen as any normal people would. There are mostly only 2 of us using the kitchen, we have no boisterous people or animals in the house, do not throw parties and was the kitchen as per instruction.
The kitchen is not fit for purpose and looks like we've had it installed for years rather than 10 months. Waiting for a response now from MKM branch direct

been popping in the local depo (Thame) on & off for months as I won't use them for big orders as way more expensive then anyone, even Wicks. Forgot my phone today and only needed a couple of lengths of wood, (less then £20) I have a cash account as I don't like credit accounts, They refused to let me have the timber and pay next time I'm in and did'nt offer a use of a phone to get payment over the phone. So now I will never use them again I will travel the 6 mile round trip to Grant & Stone I did the same with them once and was never a problem.

Peterhead store, £4.80 plus vat for 3by2 cls at 2.4m long daylight robbery! Asked for something off because I didn't have an account first time in 34 years I haven't been given something off by a big outfit, Aberdeen branch has been chasing me to supply the 200 bathrooms I change on a yearly bases they can poke it