Excellent company with very quick turn around on purchase. Super customer service with some questions I have. The product itself works first time. One thing to be aware of is that the user name pr... See more
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At MM3 Digital, We have the perfect combination of Software products with instant delivery that are tailored to meet your needs through our standard shopping practice with 24/7 Support Service.
Contact info
United Kingdom
- +44 7426427094
- info@mm3digital.com
- mm3digital.com
Asks customers to review
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Replied to 46% of negative reviews
Typically replies within 24 hours
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Prompt attention
Prompt attention. Bastian was very helpful and took control of the computer and fixed the problem
Before purchasing the product
Before purchasing the product, I chatted with their WhatsApp number and asked them which Office versions suitable for MAC available, and I picked 2021 Professional Plus. I didn't really go through all their conditions and believed that they were going to deliver 2021 with the product key (That is what I did for my old MAC), believing in their product image. When they delivered, it was a download link in their email to activate the product. Importantly, the cheating was that the product they gave me was the 2018 Office version. When I asked them about this, they started with You should have read all the details, blah blah, and when I asked why they sent the 2018 download link, there was no response from them thereafter. So, my advice to anyone who is after their products: please make sure you read through every bit of information (they are smart to make it unnoticeable)and check what you are getting delivered. Thanks. Johnson

Reply from Mm3digital
Fast service and very reactive customer…
Fast service and very reactive customer support. Bastian helped me with the software installation and everything was sorted quickly. Highly recommended.
Good deal, clean transaction. Photoshop.
I purchased photoshop 2021 from mm3. Download was easy. Clear instructions. There was a handy utility for removing old versions. Adobe sign up and login was successful. Seems to be working. Don't know abut updates and so on ... I'm happy. Good deal. I'd buy more from these guys.
One of the best online stores.
One of the best online stores I've dealt with. Fast of order delivery. Collaborative and helpful. Truly a store that deserves five stars.
Microsoft 365
I purchased and initially I had difficulty in activating the software.
Bastion was most helpful and his expertise enabled me to complete the installation and activation. Well done.
Bastion sorted it !
Bastion sorted out an annoying little issue in no time at all. All products only as good as the customer support and Mm3digital is second to none. Well recommended.
Customer Support is responsive and personal
Customer Support is excellent. So even if something goes wrong (in my case there was a disconnect between the instructions that were given for the installation and the actual process that was required, due to a very recent change by Microsoft in the last few days), then - because of the personal relationship which is immediately established between you and your Mm3digital support person (*Bastian* supported me and he was super supportive and knowledgeable) - resolution is guaranteed to be fast. In my case the issue was resolved on the same day.
Everything went without problems
Everything went without problems. Even I had a difficulty after my mistake the support was excellent. Of course I will use again the same company for other products.
The key doesn't work good
The key doesn't work good. Sometimes it doesn't work and it ask me to pit again the key. It says : verify the key and try again. We have problème connections.
I have purchased a lot of software and…
I have purchased a lot of software and also referred many people to buy from this platform. I have never had any difficulties using any software I bought here, or with the people I referred complaints to regarding the usage of their software
I purchased a product key for MS office…
I purchased a product key for MS office package for Mac almost 2 years ago and suddenly stopped working. The team, specially Bastian was quick to respond and the issue was resolved without minimal correspondence or any additional charges! Highly recommend. Thank you for your assistance.
I bought Adobe Lighteoom classic
I bought Adobe Lighteoom classic, I am very happy that Bastian helped me after service support and resolved the problem I was having
Always helpful and quick to respond
Always helpful and quick to respond. Thanks Bastian
It went smooth they resolved the issue…
It went smooth they resolved the issue after ticket was raise.
Awful software and shockingly poor customer service
Absolutely terrible experience from start to finish. The software failed to install three separate times, despite me following the instructions provided. I paid for a product that simply does not work.
What made the situation even worse was the customer service. Communication through WhatsApp was rude, dismissive and extremely unprofessional. Instead of properly helping me resolve the problem, I was given generic instructions and made to feel like the issue was my responsibility.
I have repeatedly tried to get help and have now requested a full refund because the software is unusable, but my refund request has been ignored.
Selling software is one thing, but when a customer cannot install or use what they have paid for, the company should either fix the problem or issue a refund — not ignore them.
Completely unacceptable service. I would strongly advise others to avoid this company. If my refund continues to be ignored, I will be contacting my bank to dispute the transaction and recover my money.
Would not recommend this company!!

Reply from Mm3digital
Email with the link landed ok, But
Email with the link landed ok. But, not everyone is computer-literate. You need to provide simpler, reader-friendly installation instructions.

Reply from Mm3digital
Products well priced and work
Products well priced and work. Good instructions and they respond well to queries.
No problems at all with installation
No problems at all with installation. Great value
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