M&M TOOL & MACHINERY Reviews 11,388

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, which are often described as genuine OEM parts, accurately depicted, and fitting perfectly. Many appreciate the reasonable prices and the ease of finding hard-to-locate items, even for older tools. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving faster than expected. However, some customers also noted issues with order fulfillment and communication, experiencing long delays, backordered items, or receiving incorrect or damaged products. A few reviewers mentioned that communication regarding these delays could be improved.

What people talk about most

Product

People report positive experiences with product. Customers are consistently satisfied with the accuracy of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping times and timely... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting the ease of finding parts in... See more

Quality

Users describe positive interactions with quality, often finding parts to be genuine, exactly as described,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for parts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Got my parts but no instructions or invoice

While my product (dewalt led mitre saw blade light) came, there was no invoice, no instructions on how to install it. Took a while to validate that I received the correct parts and even more time to find installation instructions. The instructions turned out to be from MM Tools which is puzzling as to why they didn’t point to the link which was very good. I wrote to the company and they did respond yet, iI will carefully think about ordering future parts/tools from them moving forward

17 July 2025
Rated 1 out of 5 stars

Order placed on 6/21/25

Order placed on 6/21/25
Got email on 6/27/25 saying they were out of stock and would ship in 7-10 business days
I had to follow up on 7/12.
Part didn't arrive until 7/29

24 July 2025
Rated 5 out of 5 stars

The website was very easy to use

The website was very easy to use. I was able to find the part I needed quickly. The price was fair, it shipped immediately. So, I received the correct part at a fair price in a reasonable amount of time. I'm very happy!

14 July 2025
Rated 3 out of 5 stars

I called their customer service to confirm product was actually in stock.

I called their customer service to confirm that they had the part in stock and was told they did. So I ordered and paid additionally for express shipping to make sure I got the part within 2 days.
After ordering, I received an email stating that the part was not in stock and had to be ordered.
Ordered part on the 7/8 and didn't receive until 7/23. 15 days later.
Note: If you need a part right away, better call them first.
Other than that, no problems

18 July 2025
Rated 5 out of 5 stars

Parts in stock. Great service!

This is July and I had been waiting since April for items from another company, who then told me it would now be August or September before they would get the items in. I found the items on M & M and got them right away. I was able to cancel my order with the other company. Thank you for the great service.

18 July 2025

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