Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
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See what reviewers are saying
Bennie is such a savior, while for 3 weeks I was stuck with false hopes from other colleagues at Lebara, she helped mitigate issues I was having
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fast and good
15 May 2026
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with our fast and good service!
i applied for the discount but i never…
i applied for the discount but i never had it.... why?? fix it pls. is so expensive...should be less with like 10 euro each month.pls fix it
13 May 2026
Unprompted review
Reply from Lebara NL
Dear Laszlo,
Thank you for sharing your experience. We’re sorry to hear that the discount was not applied as expected and understand how frustrating this must be.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 388, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
The conversation was very good
The conversation was very good. The lady I spoke with was very nice and helped me with what I needed. Thank you and best regards.
12 May 2026
Reply from Lebara NL
Thank you for your kind review! We're glad to hear you had a good experience and were helped well.😊
A few weeks back i saw an advert online…
A few weeks back i saw an advert online saying that if you subscribe for a year or two then you receive a samsung galaxy A17 as a free gift. Subscription all done and they had informed me that as soon as you pay your first month fees you can fill up all the details and then within next few minutes you will get the confirmation of your claimed free gift but it has been weeks now and yet i am still waiting for my confirmation and my claimed free gift. Order no BS14529. First payment number- NL-037019354-509
11 May 2026
Unprompted review
Reply from Lebara NL
Dear Jangeet,
Thank you for your review. We understand how frustrating it can be to wait for confirmation of a promotional gift, and this is certainly not the experience we want to provide.
To clarify, receiving the free Samsung involves three steps:
1. Bank account verification
After placing your subscription, a €0.01 iDEAL payment is required to verify your bank account. Once completed, your bank details are confirmed in our system.
2. Payment of the first invoice
After verification, the first monthly invoice must be paid. Once received, you can claim your free device via: claimjecadeau.nl
3. Delivery of the device
After approval, the Samsung Galaxy A17 will be delivered within up to 5 weeks. Please note that the SIM card is shipped separately.
If you have completed all steps and are still waiting for confirmation, we kindly advise contacting the support team at claimjecadeau.nl, who will be happy to assist you further.
Kind regards,
Vanessa
Lebara Webcare Service
Helpful customer service
Sharona was very kind and helpful, the problem was identified and hopefully solved (a couple of days of monitoring needed to confirm)
11 May 2026
Unprompted review
Reply from Lebara NL
Thank you very much for your kind feedback!
We’re glad to hear that Sharona was very kind and helpful, and that the issue has been identified and hopefully resolved. We understand that a few days of monitoring are still needed to fully confirm everything is working as expected.
If you do experience any further issues in the meantime, please don’t hesitate to reach out — we’re here to help.😊
We are happy to buy from you and you…
We are happy to buy from you and you have a good thing
10 May 2026
Reply from Lebara NL
Thank you! 😊 We’re happy to hear you’re satisfied with our service!
Stability and quality
10 May 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with the stability and quality!
Reply from Lebara NL
Thank you! 😊 Glad to hear you were helped kindly and clearly understood!
the customer service is shit
the customer service is shit. i've been waiting for a repayment for weeks now. would not suggest anyone to get anything here
1 May 2026
Unprompted review
Reply from Lebara NL
Hi Jane,
Thank you for your review. We’re really sorry to hear about your experience and understand how frustrating this must be.
Could you please email us at trustpilotnl@lebara.com with reference 377 and your phone number? We’ll gladly look into this for you.
Kind regards,
Ashnie
The Lebara Team
Waiting for E-Sim
The waiting time was long, but the customer service executive listened to my query patiently and provided me a solution.
Just waiting for the E-sim for my iPhone 17 pro.
8 May 2026
Reply from Lebara NL
Thank you for your feedback.😊 We appreciate your patience and are glad to hear that our customer service agent was able to listen carefully and provide you with a solution.👍
Reply from Lebara NL
Thank you for your feedback 😊 We’re glad to hear you’re happy with the service and that you now have more data for a lower price. It’s also great to know that the agent was able to clearly explain everything to you.💙
Customer service at Lebara
First I got connected to an agent named Vanessa but she literally just disappeared after the first greeting sentence and didn’t reply to me at all!!!
Later I had to end the chat and opened a new one, this time I was lucky to get connected to another agent Genevieve, he was very professional, efficient and patient, and he managed to solve all my questions and really helped me out!
6 May 2026
Reply from Lebara NL
Thank you for your review.
We are sorry to hear about your first experience in the chat. Our apologies for this inconvenience.
At the same time, we are very happy to hear that Genevieve was able to help you professionally and efficiently 😊 We will make sure your compliment is shared.
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you are satisfied with our service.
They need to hire good and expensive IT…
They need to hire good and expensive IT specialist who can solve my problem. I had bad experience with them and still the problem is not solved.
Problem is number transfer.
2 November 2025
Reply from Lebara NL
Thank you for your review.
We are sorry to hear about your first experience in the chat. Our apologies for this inconvenience.
At the same time, we are very happy to hear that Genevieve was able to help you professionally and efficiently 😊 We will make sure your compliment is shared.
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you enjoyed speaking with the Lebara team.
Reply from Lebara NL
Thank you for your review.
We are sorry to hear that your experience was difficult. We appreciate your feedback.
Bad provider
Bad provider! Medewerker Screming to the costumer! Everymouth extra 76 cent! And i dont have noting using extra! They call me layer because i say to lebara my conctract is almost finish i have even foto van my acount they say is not true and i lie! The same thinks they do to my wife! I am out of lebara! Guys do not use this provider better use bell sim of ben of rest of the are better and beter prijs! I was wait lebara to contact with me they never do it!!
5 May 2026
Unprompted review
Reply from Lebara NL
Hi Dilyan,
Thank you for your review. We’re very sorry to hear about your experience, this is not the level of service we aim to provide, and we understand how frustrating this must be.
We would really like to look into this for you and help resolve the situation. Could you please send us an email at trustpilotnl@lebara.com with reference number 370 and your phone number? We will contact you as soon as possible.
We look forward to hearing from you.
Kind regards,
Ashnie
The Lebara Team
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with the quality and service!
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