Thanks Sharona for your kind support in resolving all my queries regarding my invoice issues. I find her very professional, helped to the best of her abilities and patiently heard to all my queries
Company replied
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See what reviewers are saying
Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63k reviews
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i had already lebara sim only…
i had already lebara sim only abonnement, it is great no probleem at all, so i choose for my daughter. it’s cheap and good.Bawa
19 April 2026
Reply from Lebara NL
Thank you for your wonderful feedback!🤩
We are happy to read that everything has been working well for you and that you chose Lebara again for your daughter. Affordable and reliable — that’s what we aim for!🌟
Reply from Lebara NL
Dear Pramod,
Thank you for your feedback. We’re really sorry to hear that you’re having trouble ordering from your account.
We have sent you an email so we can look into this issue in more detail and help resolve it as quickly as possible.
Kind regards,
Vanessa
Lebara Webcare Service
Reply from Lebara NL
Dank je! Fijn dat je de service rondom sim only als top ervaart 😊
Reply from Lebara NL
Dank je! Fijn dat je zo goed bent geholpen door Jurmen 😊
very quick help
17 April 2026
Unprompted review
Reply from Lebara NL
Thank you! Glad you received very quick help 😊
great and kind service agent
lebara's system charged out of bundle costs to my invoice. this was speedily corrected by the service agent Jannico. very kind, understanding, and helpful
17 April 2026
Reply from Lebara NL
Thank you! Glad to hear Jannico was kind, helpful and resolved the issue quickly 😊
Nice service provider.
16 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review, Gaurav! 🤩
We are happy to hear that you consider us a nice service provider. Your feedback means a lot to us and motivates us to keep delivering good service.🌟💙
Good internet
We get internet speed in75 MBS and it's cheaper internet good internet in all eu country
16 April 2026
Reply from Lebara NL
Thank you for your review!😍 We’re glad you’re enjoying the fast 75 Mbps internet and the affordable pricing across the EU.😊
Fast service
15 April 2026
Reply from Lebara NL
Thank you for your feedback!😊 We’re glad you noticed our fast service💙
Sharona helped me quick and easy
Sharona helped me quick and easy. Very friendly customer support. Thank you!
16 April 2026
Unprompted review
Reply from Lebara NL
We appreciate your positive feedback!😍 We're so glad to hear that our customer support was friendly and helped you quickly and easily.😊
Amazing Services by Lebara
15 April 2026
Reply from Lebara NL
Thank you for your kind words!😍 We're delighted to hear you had an amazing experience with Lebara.😊
Snel en efficient
15 April 2026
Reply from Lebara NL
Bedankt voor je feedback! 😊 Fijn dat alles snel en efficiënt is verlopen.
Company never delivered the airfryer…
Company never delivered the airfryer that they promised as a welcome-gift. They give one excuse after the other.
1 March 2026
Unprompted review
Reply from Lebara NL
Dear Customer,
Thank you for your message.
We are sorry to hear that you have not yet received your welcome gift. We understand this is disappointing.
For the most up-to-date information regarding your promotion and gift status, we kindly advise you to check our website or contact us. We will be happy to assist you further with more details.
Kind regards,
Jediael
Lebara Customer Service
Reply from Lebara NL
Thank you for your wonderful feedback! 🤩
We are glad to hear that you found everything very helpful and easy to navigate.
Good prices and good internet
14 April 2026
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you’re happy with our prices and internet.
I had a very positive experience with Sharona Van der.
I had a very positive experience with Lebara customer support, especially with Sharona Van der.
There was an issue with my number porting timeline. Although I had requested the port-in from 1st April, my SIM got activated in the backend around mid-March. Because of this mismatch, the credit that was supposed to last through April was already consumed before mid-April.
Sharona understood the situation very clearly and handled it in a professional and customer-friendly manner. She proactively helped resolve the issue by providing additional credit, ensuring that I was not negatively impacted due to the system discrepancy.
I truly appreciate her prompt support, clear communication, and willingness to help. This kind of customer service makes a real difference.
Thank you, Sharona!
14 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your detailed review! 😊 We’re very happy to hear that Sharona could assist you in such a professional and helpful way. We will make sure to share your kind words with her 💙
Quick sharp and effect Sharona
I reached out tot customer care for some help on converting the plan and switching back to prepaid as well as continuing service from overseas. Sharona was quick, kind and considerate in listening and giving alternatives. Service was found far better than another connection that i have with legacy telcom company
14 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review! 😊 We’re very happy to hear Sharona could help you quickly and in a thoughtful way.
I had an excellent experience with…
I had an excellent experience with Lebara’s customer support, especially thanks to Michael. He was incredibly professional, patient, and genuinely helpful throughout the entire interaction. Michael listened carefully to my issue, explained everything clearly, and resolved my request quickly and efficiently.
What impressed me the most was his friendly attitude and willingness to go the extra mile to ensure I was satisfied. It’s not often you come across such high-quality service, and Michael truly made a difference.
I highly appreciate the support I received and would definitely recommend Lebara to others based on this positive experience.
14 April 2026
Reply from Lebara NL
Thank you for your great feedback! 😊 We’re glad Michael could assist you professionally and resolve everything efficiently. We will share your kind words with him 💙
Very nice and professional
Very nice and professional. The explanation was well detailed. :)
13 April 2026
Reply from Lebara NL
Thank you for your kind words! 😊 Great to hear you found the service clear and professional.
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