I had a very positive experience with Lebara customer service. I was facing an issue with my contract as I am no longer living in the Netherlands, and I was quite stressed about how to resolv... See more
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Aril from Lebara took the time to listen carefully to our problem and came with a solution that was even beyond our expectations! Like always, the service level at Lebara is top notch 👌
Company replied
I love the service from Winston and it was nice having a conversation about my issues. I really understand everything clearly thanks and Lebara is a good service
Company replied
I pay for a sim-only subscription for my father, who is not particularly with digital devices. He didn't notice his phone was disconnected from wifi and used up all his 10GB monthly allowance accident... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63k reviews
Asks customers to review
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Reply from Lebara NL
Hi Cheema,
Thank you for your review 😊 We understand you’d like to recharge but aren’t sure how.
Our customer service will be happy to help you. Contact us via lebara.nl.
Kind regards,
Justin
Lebara customer service
Good and clear explanation
2 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your review 😊 Great to hear that everything was explained clearly 👍
Reply from Lebara NL
Thank you for your review 😊 Great to hear you’re happy with our service 👍
polite responce
I had a great experience with Lebara's customer support today. Bennie was very polite and handled my request very quickly.
21 April 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊 Glad to hear Bennie was polite and handled your request quickly!
Reply from Lebara NL
Thank you for your wonderful review, Mohamed! 🤩
We’re happy to read you’re satisfied with our customer support and quick response.
Excellent support from Vanessa
I had an issue with unexpected out-of-bundle charges, and Vanessa helped me resolve it quickly and kindly. She explained everything clearly, was very patient, and provided a fair solution. I really appreciate the professional and friendly support. Thank you!
20 April 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your wonderful feedback!😍
We’re really happy to hear that Vanessa was able to help you resolve your issue quickly and in such a kind and professional manner. It’s great to know that her clear explanations and patience made a difference.😊
I took a sim only subscription with…
I took a sim only subscription with Samsung telephone, later I got a message that I would need to claim the phone after the payment of the first bill. Till then, I try everything to claim the telephone that is till now impossible to claim. I called the customer service several time but of no help. It just seems like a scam to get customers.
20 April 2026
Unprompted review
Reply from Lebara NL
Dear Koami,
We’re really sorry to hear about your experience — this is definitely not how things should go, and we completely understand how frustrating this must be.
We’d really like to help you resolve this and make sure you can claim your phone. Could you please send us an email at trustpilotnl@lebara.com? Kindly include reference number 338 and your phone number. We’ll get in touch with you as soon as possible to sort this out together.
Kind regards,
Vanity
The Lebara-Team
Issue resolved with customer service within minutes
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything that was written online from my end, but still couldn't establish a call. I got in contact with the customer service, and a kind and helpful agent, Sharona, resolved my issue within minutes.
20 April 2026
Unprompted review
Reply from Lebara NL
Thank you for sharing your experience! We’re really glad to hear that your issue was resolved so quickly and that you could get back to using your service abroad without any trouble😊.
It’s great to know that Sharona was able to assist you efficiently — we’ll be sure to pass along your kind words to her.
If you ever need help again, whether at home or while traveling, don’t hesitate to reach out. We’re always here for you!
Sharon helped me to resolve my issue…
Sharon helped me to resolve my issue really fast
20 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind words! We’re really happy to hear that Sharon was able to resolve your issue so quickly. We’ll make sure your feedback is shared with her — she’ll really appreciate it.😍
i had already lebara sim only…
i had already lebara sim only abonnement, it is great no probleem at all, so i choose for my daughter. it’s cheap and good.Bawa
19 April 2026
Reply from Lebara NL
Thank you for your wonderful feedback!🤩
We are happy to read that everything has been working well for you and that you chose Lebara again for your daughter. Affordable and reliable — that’s what we aim for!🌟
Reply from Lebara NL
Dear Pramod,
Thank you for your feedback. We’re really sorry to hear that you’re having trouble ordering from your account.
We have sent you an email so we can look into this issue in more detail and help resolve it as quickly as possible.
Kind regards,
Vanessa
Lebara Webcare Service
Reply from Lebara NL
Dank je! Fijn dat je de service rondom sim only als top ervaart 😊
Reply from Lebara NL
Dank je! Fijn dat je zo goed bent geholpen door Jurmen 😊
very quick help
17 April 2026
Unprompted review
Reply from Lebara NL
Thank you! Glad you received very quick help 😊
great and kind service agent
lebara's system charged out of bundle costs to my invoice. this was speedily corrected by the service agent Jannico. very kind, understanding, and helpful
17 April 2026
Reply from Lebara NL
Thank you! Glad to hear Jannico was kind, helpful and resolved the issue quickly 😊
Nice service provider.
16 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review, Gaurav! 🤩
We are happy to hear that you consider us a nice service provider. Your feedback means a lot to us and motivates us to keep delivering good service.🌟💙
Good internet
We get internet speed in75 MBS and it's cheaper internet good internet in all eu country
16 April 2026
Reply from Lebara NL
Thank you for your review!😍 We’re glad you’re enjoying the fast 75 Mbps internet and the affordable pricing across the EU.😊
Fast service
15 April 2026
Reply from Lebara NL
Thank you for your feedback!😊 We’re glad you noticed our fast service💙
Sharona helped me quick and easy
Sharona helped me quick and easy. Very friendly customer support. Thank you!
16 April 2026
Unprompted review
Reply from Lebara NL
We appreciate your positive feedback!😍 We're so glad to hear that our customer support was friendly and helped you quickly and easily.😊
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