I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
- #32 of 74 best companies in Mobile Phone Shop
- #12 of 18 best companies in Mobile phone repair shop
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Dwlivered to the wrong house 😭 Will…
Dwlivered to the wrong house 😭 Will have to go look for the house in the morning!!
9 February 2026
Reply from Mobile Direct
Dear Jack Wallis,
I am very sorry to hear that your order was delivered to the wrong address. Please accept my sincere apologies for this inconvenience.
Our team is currently looking into this issue with the courier to locate your package. We will get back to you with an update as soon as possible.
Best regards,
Mobile Direct Team
Brilliant company
Brilliant company. Phone was as new as described fast delivery will definitely be using again
5 February 2026
Reply from Mobile Direct
Dear Fleur,
Thank you so much for taking the time to leave us a 5-star review! ⭐
We’re delighted to hear that the phone arrived exactly as described and that you were happy with our fast delivery. Your kind words really mean a lot to the team, and we’d be more than happy to serve you again in the future.
If you ever need any assistance, please don’t hesitate to contact us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Bought a phone £159 Samsung refurbished…
Bought a phone £159 Samsung refurbished phone and not happy and waiting on a reply!
4 February 2026
Reply from Mobile Direct
Dear Customer,
Thank you for reaching out regarding your refurbished Samsung phone. We sincerely apologize that you are not happy with your purchase and for the delay in our response.
We can confirm that a return label has been sent to you by our customer service team. We are actively working to process your return and issue your refund for the £159 phone as quickly as possible.
Please continue to communicate with our team member for a swift resolution. You can also contact us directly at "info@mobiledirectonline.co.uk" with your order number for an immediate update.
We appreciate your patience and are committed to resolving this for you.
Sincerely,
Mobile Direct Team
My new phone arrived exactly when it…
My new phone arrived exactly when it was supposed to.
4 February 2026
Reply from Mobile Direct
Dear Jennifer Harrison,
Thank you for your feedback. We’re glad to hear your new phone arrived exactly when expected. We appreciate your support and hope to assist you again in the future.
Kind regards,
Mobile Direct Team
Excellent customer service
Extremely helpful and patient customer support using what’s up. Answered all my questions and concerns after my purchase. Very impressed and will return.
6 February 2026
Unprompted review
Reply from Mobile Direct
Dear DIMITRIS MANTAFOUNIS,
Thank you for your kind feedback. We’re delighted to hear that our customer support team was helpful and patient in answering all your questions and concerns. Providing clear and reliable support is very important to us, so it’s great to know we made a positive impression. We truly appreciate your trust and look forward to welcoming you back.
Kind regards,
Mobile Direct Team
Very good outcome, excellent customer service
After some problems, due to our misunderstandings, the company went out of their way to help resolve things. I would highly recommend them as very good company to use for mobile phone purchase.
5 February 2026
Unprompted review
Reply from Mobile Direct
Dear Peter Tuttle,
Thank you for your honest and valuable feedback. We’re pleased that we were able to resolve the issue and support you through the process. Customer satisfaction is very important to us, and we always aim to go the extra mile when needed. We truly appreciate your recommendation and look forward to assisting you again in the future.
If you ever need any assistance, please don’t hesitate to contact us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Warning: Only purchase in UK, even for delivery in UK.
I tried to order a Samsung S3 Ultra from MD. I am an expat living in Cyprus, but I wanted to have the phone delivered to family in the UK.
I ordered and paid for the phone. The order was cancelled by MD later that day. I called them and passed their security checks (I was told) so I ordered and paid again. This time the order was cancelled on the day of delivery.
I understand the need for financial security, but the whole matter was handled appallingly and without any warning.
I am still owed a refund for the second order, but at one point I was down almost £1k with only vague assurances that the bank were dealing with it and it could take up to 14 days to come through!
26 January 2026
Reply from Mobile Direct
Dear Mark Singleton,
Thank you for your feedback. We want to assure you that our intentions were certainly not to damage your experience, but rather to secure our customers and prevent any unauthorized purchases from their identities. We do understand your concern and are continuously working on making it easier for our customers to place orders without any issues.
As an apology and a solution to the issue, our team has provided you with a discount code. You can use this code to place your order using Clearpay, Klarna, or PayPal, which will allow you to complete the transaction without further identity verification.
If you need any help, our team is available for you. Please contact our team at "info@mobiledirectonline.co.uk"
Thank you,
Mobile Direct Team
Brilliant recovery from theft of first delivery Google Pixel 10
The orginal Google Pixel 10 was dispatched within ne day of ordering and unfortunately stolen from the DPD driver after a missed delivery. DPD. confimred the theft to MDO. the morning after (20.01) and a replacement was dispatcehd on 21.01 but Royal Mail to the same address according to policy; no problems with this dleivery. The Refurbished Excellent description was appropriate as my phone looked brand new and worked straight out of the box, perefectly after 100% charge. Excellent customer service and products, 100% receommended. No cahrge, manual or invoice sent, only a cable but, not crucial. 13 month warranty is impressive. You cannot reschedule or redirect delivery due to MDO. policy, follwing many probelms with alternative approaches; choose your address with care.
19 January 2026
Unprompted review
Reply from Mobile Direct
Dear David Clegg,
Thank you for your detailed 5-star review.
We’re sorry to hear about the initial delivery issue, but we’re pleased that we were able to resolve it promptly and arrange a smooth replacement delivery. It’s great to know that the refurbished device met your expectations and arrived in excellent condition, working perfectly straight out of the box.
We appreciate your understanding regarding our delivery policies, which are designed to protect our customers, and we’re grateful for your kind comments about our customer service, warranty, and products. Your recommendation truly means a lot to us.
Kind regards,
Mobile Direct Team
Excellent customer service
Excellent customer service. Helped with a DPD delivery issue. Really helpful. Item was immaculate as described. Unfortunately bigger and heavier than I imagined so started a return. But highly recommend this company.
30 January 2026
Unprompted review
Reply from Mobile Direct
Dear Gareth Hagarty,
We’re glad to hear that our team was able to help with your DPD delivery issue and that the item arrived in excellent condition as described. Thank you for your understanding regarding the return. We appreciate your honesty and kind recommendation. Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Mobile Direct Team
I m so thankful for Their service
I m so thankful for Theo service! Recommending 100% .
I order an iPhone 16 prmax last year and lost my receipt, after few months request from them an invoice ,they reply and help me with the invoice very quickly!
30 January 2026
Unprompted review
Reply from Mobile Direct
Dear Ionela Cretu,
We’re so glad to hear you’re happy with our service! Thank you for your kind words,
your support means a lot to us.
Kind regards,
Mobile Direct Team
Reply from Mobile Direct
Dear Sharon Plumber,
We’re thrilled to hear you’re happy with the fast delivery and the quality of your item! Thank you for your support.
Kind regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Mihai-Gabriel,
Thank you for your feedback! We’re delighted to hear you had an excellent experience with us.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Dishonest
I’ve had a really upsetting experience with this mobile phone company and feel other customers should be aware.
I was treated as though I had done something dishonest. I was not given clear information or proper evidence to explain the accusation, which made the whole situation even more stressful and frustrating.
Being made to feel like you’ve committed fraud when you haven’t is incredibly distressing. Instead of support and clear communication, I felt blamed and left to chase answers myself. This has caused unnecessary worry and has really damaged my trust in this company.
I would advise anyone considering this provider to keep records of all communication and check their bills and account activity carefully. I hope the company improves how they investigate issues and how they treat loyal customers when problems arise.
11 December 2025
Unprompted review
Reply from Mobile Direct
Dear Ingrida,
We acknowledge your final post regarding this matter. We are genuinely sorry that our service did not meet your expectations and that you feel this way about our communication.
To clarify for any third party reading this, our decision was based on a technical internal inspection that identified a breach of warranty terms. We have provided you with direct evidence of these findings via video and provided a significantly discounted replacement as a gesture of goodwill to resolve the situation.
While we understand we have not been able to reach a mutually agreeable conclusion, our offer return your original device remain open. We respect your decision on how you wish to proceed and remain ready to finalize this case whenever you are.
Best regards,
Mobile Direct Team
Fast service good product
15 January 2026
Reply from Mobile Direct
Dear Customer,
We’re glad you’re happy with our fast service and the product! Thank you for your support and recommendation.
Kind regards,
Mobile Direct Team
Samsung s24 condition as described as…
Samsung s24 condition as described as new, very happy with the phone itself, love Samsung happy with my choice as always had them in the past, not a fan of the iPhone so went back to Samsung, overall very happy with this purchase, just wished the battery didn’t run so quick.🙂
22 January 2026
Reply from Mobile Direct
Dear Dominique Lee,
We’re delighted to hear you’re very happy with your Samsung S24 and that it met your expectations! It’s great to know you’re enjoying your choice and continuing your experience with Samsung. We appreciate your feedback about the battery and thank you for sharing your thoughts — your support means a lot to us.
Kind regards,
Mobile Direct Team
Two Sides to this Company
I experienced both sides of this company's core services. In buying a new iPhone I was very impressed with the condition of the product, the smooth delivery, price paid Vs value and the level of communication. A thoroughly great experience. However, in selling my old iPhone to them I ran into a 4 week ordeal where my phone went missing in transit using this company's appointed courier - DPD. I received an automated message 2 days after the phone was picked up (from Mobile Direct) saying "Great news we've physically received and verified your iPhone 11 at our facility and have begun the detailed inspection process". To me this is a clear statement that the phone has arrived in tact. I was then told that the packaged had been tampered with in transit and that an investigation would be opened with DPD. Apparently the phone had a £1000 insurance policy associated with its DPD booking. Roll on 4 weeks later, 17 What's App messages, 3 failed attempts to ask for them to call me and discuss the situation (no phone call received despite saying they would call) and a clear legal responsibility to rectify the issue (Mobile Direct contracted DPD) finally the agreed phone valuation was paid (even had to chase final payment!). My point is - yes, things do go missing in transit sometimes but PLEASE handle this fairly with your customers. Mobile Direct should have paid the compensation within a few days of this coming to light, not 4 weeks later after multiple failures by DPD to investigate and come back with an outcome. Liability in this case rests with Mobile Direct and DPD, not with the customer. Please review your policy in these scenarios and instead of customers having to chase you please keep the customer informed and have the courtesy to personally call and speak to the customer, especially when you have said in a message you would.
23 December 2025
Unprompted review
Reply from Mobile Direct
Hi Stephen,
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that your experience purchasing your iPhone met your expectations in terms of product condition, delivery, value, and communication.
We sincerely apologize for the difficulties you experienced when selling your old iPhone. We understand how frustrating the delay, lack of proactive updates, and communication issues with DPD were, and we truly appreciate your patience throughout the process. Your comments highlight areas where we can improve our handling of transit issues and customer communication, and we will review our processes to ensure more timely resolutions in the future.
We are grateful for your honesty and for sharing both the positives and the challenges of your experience. If you ever need any assistance in the future, please don’t hesitate to contact us directly at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Next day delivery and flash new phone…
Next day delivery and flash new phone -thank you!
21 January 2026
Reply from Mobile Direct
Dear Olja R,
We’re thrilled to hear your phone arrived so quickly and that you’re happy with it! Thank you for your kind words. We really appreciate your support.
Kind regards,
Mobile Direct Team
The phone is exceptionalideal
The phone is exceptional. Easy to set up. I am delighted with it. The camera is sharp and it takes great pictures. I upgraded to this phone and couldn't be happier with it. I'm 58 and not to clever with the new technology, this is an ideal phone.
19 January 2026
Reply from Mobile Direct
Dear Janet Gough,
We’re so pleased to hear that you’re delighted with your new phone! It’s wonderful to know it’s easy to set up, the camera meets your expectations, and that it’s the ideal fit for you. Thank you for sharing your experience. Your kind words mean a lot to us.
Kind regards,
Mobile Direct Team
Excellent customer service
Excellent customer service. I had ordered a refurbished phone to replace my s21. Delivery was prompt within 2 days of ordering. I made an enquiry asking if charger was included and once again received a prompt reply to my email query. When the phone arrived it was in excellent condition. I had ordered the phone in a panic thinking my s21 had packed up but it was just a battery fault and was able to get my old phone working. So once again I sent a further email asking if it was possible to return the new phone and get a full refund aside had managed to get my old phone working. I received a prompt reply with clear instructions on how to return the phone. I returned the phone yesterday by royal mail and today I have received confirmation that they have received the phone back and will process my refund. Excellent customer service and I will not hesitate to purchase a new phone from them when my current phone packs in. Once again thanks for all your help and excellent service
22 January 2026
Unprompted review
Reply from Mobile Direct
Dear Samantha Farrell,
Thank you so much for taking the time to leave us a detailed 5-star review! ⭐ We’re delighted to hear that our team was able to assist you promptly at every step, from answering your enquiries to guiding you through the return process. It’s great to know your experience with our customer service was smooth and that everything was handled to your satisfaction. Your kind words mean a lot to us, and we look forward to helping you again whenever you need a new phone.
Kind regards,
Mobile Direct Team
The ordering was easy and when the…
The ordering was easy and when the phone came it was in excellent condition
12 January 2026
Reply from Mobile Direct
Dear Stand Surveys,
We’re glad to hear that the ordering process was easy and that your phone arrived in excellent condition. Thank you for your support. We look forward to assisting you again in the future.
Kind regards,
Mobile Direct Team
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