mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the overall service is exceptionally fast, highly efficient, and consistently accompanied by very helpful communication from the support staff. Many loyal customers truly appreciate the exceptionally smooth transaction process when selling their phones and various electronic devices online. However, some people mentioned that their final trade-in cash offers were significantly lower than the initial price quotes displayed on the website. Consumers also noted that devices were occasionally downgraded after being inspected, with claims of unexpected scratches or minor defects reducing the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product condition and trade-in evaluations, with many reviewers reporting... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. Many... See more

Price

Consumers express deep dissatisfaction regarding pricing practices, consistently highlighting unexpected... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Mobile Phone Shop

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Mobile Guru

Mobile Guru are brilliant to deal with. They are fast and efficient and do not disappoint. Their communication is clear and easy to understand. I would highly recommend them when selling any device. The rates offered are competitive and their team make the entire experience seamless.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Mobile Guru did everything they said that they would do. Efficient, no hassle and simple instructions.
I would thoroughly recommend them.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Simple process and pays better than the rest!

Really simple process online. After sending my phone via post, I received a message a couple of days later with an assessment of my phone quality and the amount of money I was offered. All I had to do was reply 'yes' to the offer in their email and that was it, money transferred. I received more money than what the competitors were offering so I will definitely be using this service again in the future with Mobile Guru!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Real great experience

Real great experience. Super easy - money in my account almost instantly- would recommend selling your old phone to them.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Simple step, Quickly Process, Higher Value to sell phone !!!

Simple step, quickly process, higher value to sell phone with Mobile Guru Australia!!!
The team members solve my problems every quickly and do the price match instantly to save my time not to go back previous offers.
Highly recommended Mobile Guru Australia, I will come back for the next trade in.
Thank you vey much

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Sold my old phone to The Mobile Guru

Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Would not use again

Like others on this site, sent in phone in what was definitely good condition and a quoted price for purchase, then they claimed the phone was not in good conditions and had "deep scratches". They provided a video which did not enable you to see what they were claiming, then followed with a picture which was similar. There were not deep scratches on the phone when I sent it in and for a five year old phone was in very good condition, including the screen. The rest of the process was fine and worked well but felt screwed over. I was going to go through Apple who quoted just slightly less and wish I had done so. Would not use them again.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Most amazing service

Most amazing service I have ever received.
Filled out the sell my phone request at around 10pm on Tuesday, then I dropped the phone off to them at their office the next day (Wednesday), money was in my account later that same day.

Unbelievably fast service and great communication as well.

Thank you so much Mobile Guru

Regards,
Warren

9 July 2025
Unprompted review

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