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Mobilespacompany Reviews 1

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TrustScore 3 out of 5

3.2

Massage therapist
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Company details

  1. Massage therapist
  2. Health spa
  3. Massage spa

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Please beware of Mobile Spa Company!

I booked an event with Jade at Mobile Spa Company on 27 Feb for 14 March, my daughter's 18th birthday party. I booked facials and pedicures for 7 girls to start at 6pm at our home in Surrey and communicated with her frequently via WhatApp. She also sent me an email confirmation stating she would be sending 3 therapists at 6:15pm on 14 March and the cost would be £390. At 2:20pm on 14 March, approximately 3 hours before our event was to start, she contacted me via WhatsApp to say that all 3 therapists had travel problems and would not be coming. Needless to say, it was too late to book another group of therapists so I had 7 very disappointed girls. My daughter was so excited to spend her 18th birthday being pampered with her friends.
The last minute notice, a poor excuse and no offer to reschedule or compensate me in any way was not only unprofessional but made me suspect the company is a fraud. Please be careful and don't hire Mobile Spa Company unless you want to risk last minute cancellations and disappointment!

14 March 2025
Unprompted review

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