Mobile Tyre Buddy LTD Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing how helpful the team is when unexpected emergencies happen. Customers frequently praise the rapid response times, noting that technicians arrive quickly and resolve roadside problems with great efficiency. People constantly highlight that the staff members are extremely polite, friendly, calm, and professional during very stressful situations on the road. Some reviewers were not happy with unexpected extra costs, mentioning sudden price increases and additional charges demanded right after the work was finished. A few other people also felt frustrated because they received poor communication regarding expensive bills, unexpected fees, and low quality budget replacement tyres.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and professional roadside... See more

Staff

Customers had positive experiences with staff, highlighting helpful and efficient service from both telephone... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding the costs involved. Some reviewers... See more

Response time

Clients share positive opinions on response time, noting that calls are answered immediately and technicians... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called them at 8:00pm the night before as tyre had gone flat and needed a replacement. Arranged for an appointment the following morning for between 9:00 - 10:00am and paid a reasonable deposit. The f... See more

Company replied

Rated 5 out of 5 stars

Top class guys. Return customer and won’t use anyone else. Zaheed was brilliant getting my nut out, all within 15/20 minutes and even secured the car with rocks and bits he could find. Recommend these... See more

Company replied

Rated 5 out of 5 stars

We got a flat tyre, after a lovely day at a local attraction. I googled Tyre Buddy, their response was quick. They courteously listened to my problem & gave me clear instruction of price, timing plus... See more

Rated 5 out of 5 stars

Getting a new tyre fitted was the easy part, quick, efficient but expensive but it was a mobile service after all. The only problem I had was I waited for a week for an invoice, which is ridiculous. T... See more

Company replied


Company details

  1. Tyre shop

Written by the company

We offer a 24/7 mobile tyre fitting service. We will ensure that we offer you the best possible emergency call out service when you need us the most. Have you broken down and are looking for roadside assistance? Look no further we are here to help! Have you had a puncture in the middle of nowhere with no spare wheel and are looking for assistance? Look no further mobile tyre buddy is happy to help. We can change your Tyre on the spot anywhere you may be. We have a fleet of vans that carry the equipment you find in a garage all in the back of a van!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(303)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with prompt service and…

Very happy with prompt service and advice given by the mechanic who was very knowledgable 😊

11 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your kind review Joe! We’re delighted to hear that our mechanic provided prompt service and helpful advice. Your feedback means a lot to us, and we’re always here to assist whenever you need a tyre or any guidance. Safe travels!

Rated 5 out of 5 stars

I drove over very deep pothole at…

I drove over very deep pothole at 4.30am, limped the car home. Rang for emergency tyre fit, very helpful, very transparent thru every step of the process, fitter arrived at the time given and for saying i rang at 5.30am and was here by 6.17am, although its a steep price for just before christmas it is an emergency line and they delivered good service very polite and saved me from having to have car recovered and taken to garage to be fixed, so highly recomend if you are stuck,

11 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your detailed review Ryan! We’re thrilled to hear we could help you so quickly in an early-morning emergency and save you the hassle of having your car recovered. We appreciate your comments about transparency and politeness—it’s exactly what we aim to deliver. While emergency services can be higher than standard garages, we’re glad you felt the service was worth it. Thanks for your recommendation, and safe travels!

Rated 5 out of 5 stars

I found my tyre had a slow puncture on…

I found my tyre had a slow puncture on the way to work on a motorway. I needed immediate rescue from work and mobile tyre buddy were superb, really polite and helpful, fixed my tyre and was on his way within a few minutes. Can’t tell you the relief, Thankyou so much

8 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your wonderful feedback Lesley! We’re so glad we could help you so quickly and relieve the stress of being stuck on the motorway. It’s great to hear our team was polite, helpful, and efficient. Your kind words mean a lot to us, and we’re always here if you need assistance again. Safe travels!

Rated 5 out of 5 stars

Super quick service and very…

Super quick service and very professional. Many thanks

4 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your kind feedback Tom! We’re glad to hear you found our service quick and professional. We really appreciate you taking the time to share your experience and are always here to help whenever you need us. Safe travels!

Rated 5 out of 5 stars

EMERGENCY TYRE CHANGE - Quick and simple to organise a new tyre

ZAK AND RAIZE WERE FAB. FROM ZAKS CALL TO PAYING A DEPOSIT THEN BALANCE PAID TO TYRE FITTER (RAIZE)
ALL WAS DONE IN LESS THAN 50 MIN. (TRAVEL AND TYRE CHANGE) THEY DID SAY UP TO AN HR!
So so easy to organise and pay through a secure one time link.
Thanks.

3 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you so much for your fantastic review Jeannine! We’re thrilled to hear that Zak and Raize made the whole process so quick and easy, from booking to payment and getting your tyre changed. It’s great to know we could get you back on the road within the promised timeframe. We really appreciate you taking the time to share your experience and look forward to helping you again in the future. Safe travels!

Rated 5 out of 5 stars

Excellent service

Excellent service quick response and great communication from Zak who was very helpful and got a tyre fitter very quickly.

2 December 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your kind feedback! We’re thrilled to hear Zak provided great communication and was able to get a tyre fitter out to you quickly. We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need us. Safe travels!

Rated 1 out of 5 stars

Expensive long wait for a budget tyre

Pot hole punctured tyre contacted at 07.53 as website stated 2 fitters in my area told 30-60 mins so paid deposit of £120 as desperate to get home after a nightshift, recieved call from fitter to say much longer as they were on M8 coming from Glasgow we are Edinburgh so definately not local, 2.5hrs later turned up we were not asked for a choice of tyre and they fitted a budget summer tyre which has terrible reviews for wet weather great in Nov and the fitter put wrong psi in tyre we then had to pay the other £200 for fitter 😱 £320 total for a not so local budget summer tyre. A very expensive mistake which will cost for an appropriare tyre for my car. Not once were we asked or told only budget tyre available but once they have that big deposit you are stuck

27 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Dear Lindsey,

Thank you for taking the time to share your experience. We’re very sorry to hear that the service you received did not meet your expectations, and we take feedback like this extremely seriously.

We sincerely apologise for the delay and any confusion regarding tyre options and specifications. Our aim is always to be transparent about availability, pricing, and tyre suitability before any work begins. It’s clear in this instance that communication fell short, and for that, we are genuinely sorry.

We would very much like the opportunity to investigate your booking and work toward a fair resolution. Please contact us directly @ 07999123247 with your details so we can review what happened and ensure this does not happen again. We are committed to providing professional, reliable, and safe service for all our customers and appreciate your feedback to help us improve.

Kind regards
The Mobile Tyre Buddy Team

Rated 1 out of 5 stars

Avoid this company they are an agent…

Avoid this company they are an agent not a tyre company, who use false selling, pressure selling and trying to rise the price after deposit paid. Paid £300 for a early morning call out to replace tyre promised by message before paid deposit 45-60 minutes, once deposit paid tried to ask for £20 more, once this was refused the delays began, eventually fitter arrived after 150 minutes, fitter informed me he had informed the company he was minimum 90 minutes away, so why did they sell 45-60 minutes when they already knew they couldn’t deliver? When tried to complain they became abusive and hung up and blocked my number, this company disgrace the tyre industry, please avoid them

25 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for sharing your experience. We are very concerned by the issues you’ve described and sincerely apologise for the delays and any stress caused. Clear communication and fair, transparent pricing are core to our service, and it is deeply regrettable that we fell short in this instance.

We take claims of unprofessional behaviour extremely seriously. This is not reflective of our standards, and we are investigating internally to ensure nothing like this happens again.

We would like the opportunity to resolve your concerns directly. Please contact us @07999123247 with your booking details so we can review the situation and address it appropriately. Our commitment is to provide professional, reliable, and respectful service to all customers, and feedback like yours is crucial in helping us improve.

Kind regards,
The Mobile Tyre Buddy Team

Rated 5 out of 5 stars

Great service

Great service, needed two new tyres on my car, booked in the morning and they came a few hours later - very impressed, Mohammed was awesome, friendly, polite and all sorted in 10 mins - would recommend and definitely would use again!

25 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your fantastic review Rupert! We’re delighted to hear that Mohammed provided friendly and efficient service and got your tyres sorted so quickly. Your recommendation means a lot to us, and we’ll be happy to help you again anytime. Safe travels!

Rated 5 out of 5 stars

My breakdown cover company were going…

My breakdown cover company were going to be more than 2 hours, it was a Sunday night and I had someone with me and was back.on th road within the hour. Very friendly service and the live location enabled me to track where the driver was.

23 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your great feedback Bev! We’re thrilled to hear we could get you back on the road quickly on a Sunday night and that the live tracking helped keep you informed. It’s fantastic to know you found our service friendly and efficient. Safe travels, and thanks again for choosing us!

Rated 1 out of 5 stars

Worst tyre service we’ve ever experienced. Avoid.

We booked two tyres to be fitted at home. The fitter started work without even knocking, and within 24 hours the new tyre was completely flat.

They promised to come back on Saturday, then tried to cancel, only agreeing after we said we’d reverse the payment. When they arrived, they again removed the tyre without telling us and suddenly claimed our rim was cracked — something they should have checked before fitting the tyre in the first place.

Out of nowhere, they added £120 “accidental damage”, plus two more call-out fees (£80 and £100). They even asked if we had a heat gun because they didn’t bring proper tools. Because of this, they had to take the tyre away and return again.

The worst part?
They refused to return our tyre unless we paid everything upfront. With the car stuck on the driveway, we had no choice.

We ended up paying £720 for two budget tyres and a cracked rim, all caused by their failure to check the rim in the first place.

21 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Dear charlie,

Thank you for taking the time to provide your feedback. We are deeply concerned by the experience you have described and want to address it carefully.

First and foremost, we sincerely apologise for the stress and inconvenience caused. Our goal is always to provide professional, safe, and reliable mobile tyre services, and it is clear that your experience did not meet those standards. Delays, miscommunications, and unexpected charges are not acceptable, and we take your concerns very seriously.

We are currently reviewing this case internally to understand exactly what happened at every stage of your booking. This includes the issues around tyre fitting, rim checks, tools, and additional costs. Our priority is to ensure transparency, fairness, and safety in all interactions with customers.

We would very much like the opportunity to resolve this matter directly and fairly. Please contact us @07999123247 with your booking details so we can investigate fully and work towards a resolution. Feedback like yours is crucial in helping us improve our service, and we are committed to taking it seriously to prevent anything like this happening in the future.

Our mission remains to provide reliable, professional, and respectful mobile tyre services to all customers, and we are truly sorry if we had failed to deliver this for you.

Kind regards
The Mobile Tyre Buddy Team

Rated 1 out of 5 stars

Terrible customer service and complete…

Terrible customer service and complete lack of care,
I called this company to try and repair/replace my motorcycle tyre.
I asked of they can take care of motorcycle tyres and was told yes. So proceeded to listen to all the price and procedure. I paid the £70 deposit and waited.
Nearly an hour later I received a blunt text asking for my bank details for a refund. No explanation, nothing. Couldn't even be bothered to call me.
This was 3 weeks ago and I still haven't received my refund. Ive called in and received no apology or clarity on the matter. Also emailed and haven't even received a reply.
Absolutely disgusting service will never use try this company again. And would advise anyone else not too.

26 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Dear Chris,

Thank you for sharing your experience. We are very concerned by what you’ve described and sincerely apologise for the poor communication and frustration caused. This is not the level of service we aim to provide, and we take allegations of delays in refunds and lack of customer care extremely seriously.

We would like the opportunity to resolve this matter immediately. Please contact us @07999123247 directly with your booking or payment details so we can investigate the refund and ensure it is processed without further delay. Your feedback is vital in helping us improve our procedures and communication.

Providing professional, respectful, and timely service is our priority, and we are truly sorry that we failed to deliver this for you.

Kind regards,
The Mobile Tyre Buddy Team

Rated 1 out of 5 stars

I was in desperate need to replace a…

I was in desperate need to replace a flat tyre, so I called Tyre Buddy for help. Initially, everything was ok, it was easy to arrange and pay. It was more than double what I would pay at a local garage but I almost expected this, considering it's a 24 hour service. I was given an ETA of 1 hour, this passed and I called again for an update, the driver then called me and said 30-40 mins more due to a diversion. Again over 40 mins passed still nobody showed up, at this point I began to think I had been scammed. Called again and given another ETA which wasn't accurate, over 3 hours later they arrived. Luckily, I was somewhere safe, but if i had been on the roadside I would of been extremely unhappy.

The fitters turned up in an unmarked white van. A young man hopped out and, without any introduction or hello, began working on my tyre. I asked a couple of questions but it was clear he didn't understand or speak any English, so I just stood there awkwardly until he was done.

It wasn't until the next day I noticed that my air cap valve hadn't been put back on, so I had to replace this. Additionally, the replaced tyre had been over-inflated, should of been 32 and it was 40.

I wouldn't use them or recommend them to anybody. I think if you are going to spend as much as they charge you should at least get a decent level of service and this felt anything but that.

1 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Dear Mia,

Thank you for taking the time to provide your detailed feedback. We are very concerned to hear about the issues you experienced and sincerely apologise for the delays, miscommunications, and any inconvenience caused.

Providing reliable, professional, and safe service is our top priority, and it’s clear from your account that we fell short. We take all feedback seriously, particularly when it involves timing, communication, and quality of work. Your comments regarding ETA accuracy, tyre inflation, and missing components have been escalated internally so we can review our processes and ensure this does not happen again.

We would very much like the opportunity to address your concerns directly and investigate the situation fully. Please contact us @07999123247 with your booking details so we can review what happened and work toward a fair resolution.

We remain committed to providing a mobile tyre service that is fast, professional, and transparent, and your feedback helps us improve so every customer can have confidence in our service. We sincerely apologise that we did not deliver that standard for you.

Kind regards,
The Mobile Tyre Buddy Team

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. One tyre went but decided to get all 4 done was pricey but Would definitely use again . I was a bit dubious due to other reviews but couldn't fault at all

8 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your kind review Sharon! We’re delighted to hear that, despite initial doubts, you were happy with our service and that all four tyres were fitted to your satisfaction. We really appreciate your recommendation and look forward to helping you again whenever you need us. Safe journeys!

Rated 5 out of 5 stars

Excellent Service

Had an accident with my tyre, phoned Mobile Tyre Buddy up they was here and all done within the hour, lovely young lad sorted it. Fab service would defiantly recommend. 🤩

10 November 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your fantastic feedback Angela! We’re so glad we could help get you back on the road quickly and that you had a positive experience with our fitter. Your recommendation means a lot to us, and we’re always happy to assist whenever you need us. Safe travels!

Rated 1 out of 5 stars

AVOID

AVOID - quoted a price over the phone to then be faced with an additional £100 charge after the tyre had been fitted. Quick to take your money and then ignore messages

26 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your feedback Rebecca. We take all customer comments seriously and strive to provide clear pricing and professional service at all times.

If there is any confusion or concern regarding a booking, we encourage customers to contact us directly @07999123247 so that we can review the situation and address it promptly. We are committed to maintaining a high standard of service and ensuring all queries are handled professionally.

Kind regards
The Mobile Tyre Buddy Team

Rated 1 out of 5 stars

Poor experience

I was quoted £150 over the phone and paid an initial £50 deposit. I can’t fault the fitter — they arrived promptly and did a good job. However, I was then advised that the remaining balance was £200, which is £100 more than I was quoted on the phone.
I queried this with the person who handled my call, who claimed they had reviewed the phone recording and that the price stated was £250. I asked for a copy of this recording (as is my legal right) and was told they would need to speak to management. Six hours later, I still hadn’t heard back, so I chased them multiple times via WhatsApp.
Eventually, I received a short, dismissive message that completely ignored my request to hear the call recording. Despite following up three more times (as of 27/10), I have received no further response.
Extremely poor customer service and a clear failure to comply with basic legal obligations. Very disappointing experience.

26 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your feedback. We take all comments seriously and aim to provide clear, professional communication regarding pricing and service at every stage.

We encourage customers with any questions or concerns to contact our management team directly so they can review the situation thoroughly and provide clarification. Our team is committed to maintaining high standards, transparency, and professional service for all customers.

We appreciate your input as it helps us continue to improve our processes and ensure every booking meets our service standards.

Kind regards
The Mobile Tyre Buddy Team

Rated 5 out of 5 stars

Amazing service!

Amazing service!! I was able to get in touch with someone within 5 mins and then from paying deposit to them arriving was less than an hour. Would highly recommend!!

24 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you so much for your wonderful review Olivia! We’re thrilled to hear you were able to get help so quickly and that our team arrived within an hour. Your recommendation means a lot to us, and we’re always here to make sure you’re back on the road safely. Safe travels!

Rated 5 out of 5 stars

Just had fast friendly and amazing…

Just had fast friendly and amazing service from Tyre Buddy fitter (sorry, forgotten his name). Great job at a good price after a little haggling.

21 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Thank you for your fantastic review Peter! We’re delighted to hear you had a fast, friendly, and professional experience with our fitter, and that you were happy with the service and price. We really appreciate you taking the time to share your experience, and we’ll make sure to pass your kind words along. Safe travels!

Rated 1 out of 5 stars

Completely destroyed my wheel stud and…

Completely destroyed my wheel stud and couldn't replace tyre, I now have an expensive repair bill, called to complain and hung up, driver had zero basic understanding of English

13 October 2025
Unprompted review
Mobile Tyre Buddy LTD logo

Reply from Mobile Tyre Buddy LTD

Dear Ashley,

Thank you for your feedback. We take all customer concerns very seriously and are concerned to hear about the issues you’ve described. Providing safe, professional, and reliable service is our top priority, and we encourage any concerns about work carried out to be raised directly with our management team so they can be reviewed and addressed appropriately.

We are committed to maintaining high standards in all aspects of our service, including communication, professionalism, and technical competence. We welcome the opportunity to investigate this matter further @07999123247 and work toward a resolution.

Kind regards
The Mobile Tyre Buddy Team

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