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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional demeanor, making every interaction pleasant and informative. The service provided is frequently highlighted as superb, with many people appreciating the efficiency and ease of the entire process, from initial contact to installation. Consumers often mention the excellent communication and the swift, hassle-free service, with installations often completed quickly and on schedule. Reviewers are particularly impressed with the detailed explanations provided by the staff, ensuring a clear understanding of the products and services.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their kindness,... See more

Service

People report positive experiences with service. Customers consistently praise the first-class, quick, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish they were absolutely fantastic! Thank you so much to Ricky in sales and Kate, who supported to get a next day turn around for my grandmother as her old stairlift had completel... See more

Company replied

Rated 5 out of 5 stars

We bought a stairlift for our parents in Wiltshire. We were recommended Mobility First by a neighbour who bought theirs last year. Service was superb from the very first phone call to the follow-up af... See more

Company replied

Rated 5 out of 5 stars

After phoning and enquiring about a stair lift, Kate really put my mind at rest, talking me through everything, keeping me up to date, explaining about how to measure the staircase, door way etc,... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with and no hassle at all, they are there to help and advise and do so politely. The survey was quick and accurate and the installation equally so and completed on time... See more

Company replied


Company details

  1. Mobility equipment supplier

Written by the company

Complete Stairlift services, including installation, removal & servicing. We are extremely proud to be able to offer same-day installation should you require it. Meaning as soon as you are ready, so are we. We carry the parts including the bends we need for almost every stair configuration and build your stairlift bespoke to your Staircase. After talking with your dedicated agent to answer any questions and talk through the process we will conduct a home visit to suit you, with our Mobility First Expert Installer. We encourage you to invite anyone you would like to be a part of the decision, such as family members or friends. If you decide to go ahead that day, we’ll be able to install your lift that very same day. We will never apply any pressure, we appreciate it is a big decision and none of our conversations or visits carry any obligation, this is our guarantee to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fitted quickly and efficiently by Mike

Fitted quickly and efficiently by Mike. The price was reasonable and much cheaper than other companies we looked at. Excellent customer service and we would recommend to anyone wanting a stairlift.

29 December 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Hi Mrs Dunne,

Thank you so much for leaving such a kind review. We really do appreciate you taking the the time to leave a review.

Thank you,

Mobility 1st Ltd

Rated 5 out of 5 stars

Excellent service

From enquiring to installation perfect. Lovely guys Mike and Liam they were so professional, polite and got straight to work. Showed me how the lift works and do's and don't I needed to know. I am very happy with the service and time they took to help me as this was for my mum coming out of hospital. Would recommend to anyone.

21 December 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Good afternoon Karen,

We are so pleased you are happy with the service provided by Mobility 1st

Thank you

Mobility 1st ltd

Rated 5 out of 5 stars

Great response

Great response, great price, great install M-1st great choice. My 88 year old mother was pleased to bits with the install team from M-1st and that they fully explained to her the operation of the lift. Thanks guys
Barry and family.

30 November 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for taking the time to leave such a nice review.

We are really pleased you are happy with the service provided by Mobility 1st and your new stair lift.

Thank you

Mobility 1st ltd

Rated 5 out of 5 stars

Thank you so much to Mike and Liam…

Thank you so much to Mike and Liam today for installing our mother in laws stair lift amazing service very polite

28 November 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Hi Sean,

We are so pleased you are happy with the service provided by Mobility 1st

Thank you for taking the time to leave such a nice review.

Thanks

Mobility 1st ltd

Rated 5 out of 5 stars

Delighted with the professional service…

Delighted with the professional service provided right from my first enquiry through to the installation the following day. Engineer was informative, friendly and gave a thorough demonstration before leaving. Tidy throughout the entire process. Would recommend.

15 May 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Hi,

We are so pleased you are happy with the service provided by Mobility 1st

Thank you for taking the time to leave such a nice review.

Thanks

Mobility 1st ltd

Rated 5 out of 5 stars

Fantastic service

Fantastic service, arrived on time and left all nice clean and tidy. Friendly engineer who cracked on with the job in hand, thank you.
Would recommend.

3 October 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you so much for leaving such a kind review. We really do appreciate your feedback, we will make sure it’s passed on to our installer .

Thank you from the Mobility 1st team

Rated 5 out of 5 stars

Fantastic service

Fantastic service , polite and respectful . Punctual and very quick doing the job .

26 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you so much for leaving such a kind review. We really do appreciate your feedback, we will make sure it’s passed on to our installer .

Thank you from the Mobility 1st team

Rated 5 out of 5 stars

Really impressed with the service we…

Really impressed with the service we have recieved. Very quick turn around. Engineer was lovely, well mannered & left the house spotless. Would highly recommend

22 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you so much for leaving such a kind review. We really do appreciate your feedback, we will make sure it’s passed on to our installer .

Thank you from the Mobility 1st team

Rated 5 out of 5 stars

We are so glad we found Mobility first

We are so glad we found Mobility first. We needed a fast installation, and we’re amazed that the stair lift could be installed the very same day. The staff were so kind and understanding of our needs. Nothing was too much trouble. Very professional and I could not recommend this company enough. We bought a refurbished Acorn 180 which looks like new and came with a full years warranty. Half the price of others we spoke with. A special thanks to Richard for being so good with my Dad.

12 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you so much for leaving such a kind review. We really do appreciate your feedback, we will make sure it’s passed on to our team .

Thank you from the Mobility 1st team

Rated 5 out of 5 stars

Fantastic service from the survey to…

Fantastic service from the survey to installation took no time at all

6 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving a 5 star review. We are really pleased we were able to help you get a stairlift in place quickly.

Thank you

Mobility 1st Ltd.

Rated 5 out of 5 stars

Highly recommend

After searching around for a short while came across this company, excellent communication, fast at responding and very reasonably priced.

Completed to a very high standard, well mannered I would highly recommend!

15 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving such a kind review.

Thanks Mobility 1st

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Very quick in responding. Carried out all work to a very high standard, polite and well mannered.

Ensured all safety checks were completed, finished to a high standard. Would recommend to anyone needing this service.

16 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving such a kind review.

Thanks Mobility 1st

Rated 5 out of 5 stars

Great service

Great service, phoned up and within days had a fully refurbished stairlift in place. Excellent prices and really helpful information. Would definitely recommend!

10 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving such a kind review.

Thanks Mobility 1st

Rated 5 out of 5 stars

Thank you for reacting so quickly to my…

Thank you for reacting so quickly to my mums needs. After a bit of research prices and considering mum’s diagnosis we opted to hire the stairlift for 6 months with a pay as you go monthly option at the end. The installation date was quick and there were several tests to ensure it was working before leaving. Demonstrated to us and very polite. Would recommend.

6 September 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for taking the time to leave such a kind review. We really hope the stairlift has made life easier.

Thank you

Mobility 1st

Rated 5 out of 5 stars

Amazing stairlift refurbishment

The stairlift fitted has been a god send. Thank you for helping us get our incredible refurbishment. We will 100% recommend to others as our first choice

18 August 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving such a kind review.

Thanks Mobility 1st

Rated 5 out of 5 stars

Removal service

I was getting rid of my stairlift and needed it removed. Service was excellent and Mike was polite and professional being very respectful of my home.

17 August 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you very much for your review. We really appreciate your kind feedback and are so pleased you had a great experience. Thank you very much.

Mobility 1st Ltd

Rated 5 out of 5 stars

Very pleased with this Company

Very pleased with this Company, cannot fault them! Would highly recommend.

28 July 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for leaving such a nice review. We’re pleased we could help.

Thanks Mobility 1st ltd

Rated 5 out of 5 stars

Very pleased with the service provided…

Very pleased with the service provided by Mobility 1st, start to finish was a pleasure dealing with this company. First class service , the reconditioned chairlift was half the price we were quoted new. The Acorn chair lift looks brand new and could never tell it was used. Pleasure

11 August 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for taking your time to leave such a nice review. We’re pleased you’re happy with your new lift .

Thanks Mobility 1st Ltd

Rated 5 out of 5 stars

First class service

First class service! We needed a lift asap for a family member who was unable to come home until a stairlift was in place. Not wanting to stay in any longer, we called Mobility 1st, from the initial call to having the stairlift demonstrated and working was less than 14 hours. No pressure sell and they did everything to make sure it was a pleasant experience, a special thanks to Richard! Very competitive on price and super quick! A***

We couldn’t be happier, our refurbished stairlift was fitted promptly at a fantastic price, the refurbished Acorn 180 curved stairlift we had looks like new and has saved thousands on buying new. Highly recommended. Thank you again.

10 August 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for such a kind review. We’re so pleased you like your new stairlift.

Thanks Mobility 1st Ltd

Rated 5 out of 5 stars

Very helpful!!!

Honestly, top block! Really helpful, and bent over backwards for us and my grandfather!

5 August 2023
Unprompted review
Mobility 1st Ltd logo

Reply from Mobility 1st Ltd

Thank you for such a kind review. We’re so pleased we could help your Grandfather regain the freedom around his home.

Thanks Mobility 1st Ltd

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