Mobvoi Reviews 

Bit of a long story but shows how crap this company is service wise...
Originally ordered a TWP3 27 September.
It arrived 9th of October DOA (None of the sensors on the back of the watch worked).
Requested warranty replacement same day.
Did not receive a response until 21st October 12 days later...
Once jumping through their hoops (5 days) warranty accepted and watch was sent back a few days later.
Received my replacement watch yesterday and due to all the crap service i have seen around i decided to return it for refund under the 30 day policy.
Guess what....
Was rejected.
Apparently because i received the initial DOA device over 30 days ago i can't return it...

My first Tickwatch was an "E" and I have upgraded few months ago to Pro2020. They are a great watches working perfectly and very well build. My experience with customer service so far so good replying my email two days after and I have nothing to complain. I've got the delivery of my pro2020 one day prior of the date.

Good product tickwatch pro 3 with good customer care. I believe the best Android smartwatch.

Unbelievable poor support for UK customers. Avoid all their products spend a little more and go for the more recognised brands with.Not only was the Tic watch pro sluggish and glitchy when it worked,I now have it stuck in boot loop and unable to do anything with it.Raised a ticket with support and have been told they will not repair it or replace it.I am within the 2 year manufacture warranty period offered with the watch from a UK stockist. The best they can do is give me 30% off older models which they are just trying to offload. I have lost all faith in this brand why would I spend another £130 odd to get a slightly modified version of the watch I already have and then year down the line experience the same problems. Cowboy outfit and should not be allowed to operate like this in the UK.I sincerely hope any potentional customers read this review and avoid,avoid,avoid at all costs!! :(

First of all I'm sorry for my bad english , I don't write review like ever, but I did buy Mobvoi Earbuds Gesture: Intuitive AI Assistance, and I need to give some feed back,horrible product , intuitive gesture is just fancy title , commands work very badly, need tip several times to have any feed back from buds, very hollow and plane sound , overall wasted 55 EUROS, never ever I'm cona buy from mobvoi anything else, bottom of my heart don't waste money like a did for those earbuds !

I purchased a Ticwatch Pro 3 GPS that had a defective screen. I contacted support and they have already received my device on Nov 2nd but 2 weeks later I have no tracking info when they say it takes 2 business for tracking info on the replacement. It's bearing the 60 day mark since my original purchase so I filed a dispute with my credit card company as I have been burned in the past by waiting too long.

Do not buy MOBVOI WATCHES. Dreadful customer service.
My watch's display stopped working all of a sudden. It turns on and vibrates but the screen stays black. Probably an easy fix. On contacting the customer support they won't help or repair it. Even when I am willing to pay for the repairs. Instead they offer you 30% discount which is applicable on old models that are already on sale on their website.
Perfect example of a MADE IN CHINA product.

Took a little bit longer to arrive than I'd of expected, but that could be in part to covid. The products I have are excellent

I was worried because I have read the reviews after my purchase was not being sent or updated for a few days (ordered 1st nov).
I have contacted support on (nov 4th) and got a reply within 8 hours (I believe it was night in their timezone when I wrote to them).
I was told that there are shipping delays due to COVID and that my item will be sent within 3-5 days.

Amazingly it was sent the very same day.
Shipping from that point went smoothly. I have received the package within 5 days (3 business days) from halfway across the world with free shipping. Every other item from china I have ever ordered I had to wait at least 1-2 weeks.

I'd rate the customer support at 5/5 same with time of delivery outside of that supposed covid issue which is somewhat understandable.
No issues with the item itself.

Awful company to do business with. Purchased a Smart Watch 2 Sep but was not suitable. Wanted to return it and they tried everything possible to get me to keep it (even offered 15% reduction), then made me register on their support site, then asked loads of questions and asked for loads of photos, even though item was brand new and still in packaging. Eventually return late Sep and they received on 1 Oct but no refund given. I contacted them 3 times over 3 weeks and they refused to answer. Eventually received refund today so almost 9 weeks from purchase to return - shocking.

I have finally received my replacement, details are below

After about a month and a half, I finally have my THIRD [ Ticwatch Pro 3, after 2 returns. So far this one works, but I'll see how it goes. I admit that I despite Mobvoi's efforts to drive away customers, I do like this watch, however, I can safely say this is the last Ticwatch I will buy.

As a warning to other buyers, this is what i have dealt with:

- purchased first watch on October 3rd
- health sensors did not work
- after emails and an International call (I live in New Zealand, there are only numbers for Canada and the US) was told to raise a warranty ticket
- Mobvoi will only refund a maximum of $20 USD. I explained that in NZ (like some other countries), you MUST use express couriers to post anything with a lithium battery, this cost me a minimum of $60USD. Mobvoi's response was to ask another company to send it for a cheaper cost. The only way to do this would be to lie about what you are sending
- I sent the watch back and swallowed the extra cost.
- I actually processed a refund and ordered a new watch as the replacement process would take 2 to 3 weeks
- Received the new watch - DID NOT CHARGE
- Raised this on this forum was told a number of ...untruths, i.e. charging cradles would soon be available, they were aware of the problem, there would be a fix soon, charging cradles would be sent out, etc This seems to be a pattern for the moderator of this forum
- Ended up having to RETURN A SECOND WATCH - again another $60 postage
- Was told that they would send me a replacement as soon as they received the tracking details
- Was told a week later that there was actually no stock and it would be a further week before they would send one out - another lie
- Had to chase multiple times for refund of the original watch and postage - was told they were 'running behind'
- Was told a couple of times they would call me back (after making international calls ) - another lie
- Second replacement received on November 3

Aside from making international calls, the average wait time for an answer for any inquiry was about 2 days.
Every communication was a variation of a scripted response
This company does not care about its customers and every single person I have dealt with /heard from on the phone, via email or on the forum and consistently lied.

If you really want to buy these products, my advice would be to use Amazon (at least they have good customer service). Otherwise I would avoid them at all costs.

Worst worst worst customer support ever. I never received my watch and they refuse to answer what happened.

AVOID!!! I have had terrible customer service. My charger broke and my son-n-laws broke and Mobvoi refuses to replace them. I am not spending another 19.99 for a defective product that the company wont support.
Find a better watch. AVOID this

The watch arrived and would not turn on.
I logged a warranty request through the website, it took them over a week to respond after I called customer service direct, then another week for them to get me a return slip.
I sent the watch back immediately - and was surprised when they replied the next day "we will send a replacement". A week later I expect the watch to arrive so I call customer service... they never even sent it - A clear LIE about the replacement. It's been almost a month since my first warranty request and nothing has even been sent yet.
Worst Service Ever!

Watch never worked from the first day.
Sent the watch to support for repair more that one year ago. No feedback, no answers.
Avoid this company.

Ordered a Ticwatch 4G/LTE direct from the Mobvoi website which took about 10 days to arrive. There was a discount by ordering direct rather than ordering on Amazon, but with hindsight I would probably order via Amazon mainly because I never have issues with Amazon. However having said that, other than the 10 days it took to arrive, the shipment had no issues. There was a 4 day wait after ordering before I got tracking information via email link. Upon arrival the package was in good order. Opened up the very nice box it comes in and put the watch on charge, not that it really needed it. Setup the watch with my google account and have had no issues what so ever. In fact I really like the watch and am impressed by the Tichealth & Ticpulse utilities. I loaded a few apps from the play store without any issues. All good. I'm impressed and defintely worth the money. It's a shame there is so many negative reviews on Trustpilot that seem to do with delivery/returns or customer service as the watch itself is excellent. Glad I bought it before reading the Trust pilot reviews first! If I had read the reviews first and been dissuaded from buying it, I would have missed out on a excellent product in my opinion.

Update:10Jul2022. It's still working well, at one stage I had not used or charged it in a year. It took several attempts to recharge by connecting and reconnecting the charger until finally it reached 100% but it's now working well. Still lasts about 2 to 3 days on a single charge. Generally I tend to charge it to 100% each night. Over the day the battery drops to maybe 65-80% charge depending upon how much I'm activating the Android Wear screen. So in summary I'm still pleased with the purchase.

Two important things I do to make sure it reliably works and the battery life is extended:
1. Don't go swimming with it! If you want something to wear in a pool or the sea buy something designed for divers that is a lot more expensive.
2. Make sure you use a 1A max USB charger. Most chargers now a days are fast chargers or 2.5A chargers. These might initially work ok but could eventually damage the watch or charging tray. If it doesn't say 5v 1A (and ONLY 5v 1A) on the charger then don't use it. Really Mobvoi should include a 5v 1A charger with the watch. Certainly don't plug it into a charger such as Quick Charge 3 or 12v unless you want a dead watch sooner rather than later.

Though the Ticpods 2 look nice and feel comfortable, they are not up to the expectations: you can only switch to next sang and answer calls. Sound quality is clearly bad: high tones vibrating and low tones are missing... Not suitable for listening music. Would recommend this product if you only need to answer calls anywhere, anytime ; but no more (and 70€ is expensive for this)

Had the Ticwatch pro for almost 2 years, never took it into the shower or anything even its IP68 waterproof.. I took it 1 time in the shower and the watch didnt work properly, heart rate keeps flashing, even when powered off, ring on the screen. Emailed them and they're saying its my own fault, even its IP68????? What a laugh this company, I could get a 30% discount if I want to buy a new one. Yeah right, never buying anything from this company again.

HORRIBLE customer service. I wanted to send it back because it did not arrive in time for what I needed it for, but I had to spend a week going back and forth with customer service befor they would send me the return "form". their "return form" requires crazy info they clearly already know like the serial number, and is designed to make you screw it up. Then once you've gotten this info, they take two more days to get back to you (were at about 10 days now total) they require PICTURES OF THE ITEM(???) before they'll send you the return label. I'm so angry, give me back my f•••ing money.

Received my TicWatch Pro on Monday and found out that Verizon no longer supports the device. Very frustrating. I don't know what to do with the watch because I purchased it to be a stand-alone device...