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MocoQueen Reviews 1,973

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the comfort and vibrant appearance of the contacts, even for those with dark eyes. Many appreciate the wide selection, including prescription options, and the overall positive experience with the products. The delivery service is frequently mentioned as fast and reliable, with many orders arriving earlier than expected. People also commend the helpfulness of the customer service team when contacted. However, some customers experienced issues with their orders, including receiving incorrect items or having contacts that did not fit properly. A few people also reported discomfort or irritation when wearing the contacts, with some finding them too flimsy or difficult to insert. There were also isolated instances of delayed shipping or problems with delivery, leading to dissatisfaction for a small number of users.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the amazing quality, comfort, and... See more

Quality

Users describe positive interactions with quality, often praising the amazing quality, great packaging, and... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the super fast... See more

Customer communications

People report positive experiences with contact lenses. Many customers praise the comfort and vibrant colors,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the simple and easy ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Soaked contacts in solution for 24 hours!!! Prior and wore them they were fine then I cleaned and soaked them again then wore for Halloween and it felt like my eyes were going to fall off they were bu... See more

Rated 5 out of 5 stars

Fast shipping and pretty contacts! The delivery was really fast (I should've been looking for contacts earlier haha) and they ended up being really pretty. I will highlight, as the posting says, the c... See more

Rated 5 out of 5 stars

Their customer service is among the best I’ve ever had!!! They responded within a couple hours and instantly comped my purchase (warped lens) without any back-and-forth. Their shipping is also phenome... See more

Rated 5 out of 5 stars

MocoQueen saved my haunting season! I had ordered through a different company, that company cancelled my order without telling me, and MocoQueen's customer service was top notch! I had sent an email i... See more


Company details

  1. Contact lenses supplier
  2. Cosmetics Industry
  3. Costume shop

Written by the company

The objective of Moco Queen is to enchant people's eyes with the magic of colored contacts. We are dedicated to going above and beyond the expectations of cosplayers and makeup artists by helping them bring their characters to life and accentuate their most captivating features. #coloredcontacts #Halloween Cosplay #Anime Costume #Movie #ColoredLenses


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

The contacts were great ..service not so good .

The contacts were satisfactory. One contact arrived damaged , stuck together and dry .I sent an email to inquire about their assistance, but I never received a response. While the product was decent, the lack of customer service was a significant drawback.

14 October 2025
Rated 1 out of 5 stars

One of my contact lenses was sticking…

One of my contact lenses was sticking to itself. Wasn't able to peel it off !
Was Trying to until I accidentally ripped it!!
And it was literally on Halloween!!
I was soo mad and disappointed!
I didn't even want to call and get a replacement or anything.
I was over it !!!!

15 October 2025
Rated 4 out of 5 stars

Soaked contacts in solution for 24…

Soaked contacts in solution for 24 hours!!! Prior and wore them they were fine then I cleaned and soaked them again then wore for Halloween and it felt like my eyes were going to fall off they were burning so bad I don’t understand maybe the brand of contact solution I had or anything honestly loved them tho

13 October 2025
Rated 1 out of 5 stars

These contacts were so thin that they…

These contacts were so thin that they were unusable. They wouldn’t stay in the eye at all. Blinking would cause them to flip inside out and fall out. I have had numerous pairs of contacts for the past 5 years of Halloween dress-up’s and the quality of these has gone down so much as now they are unusable and a waste of money.

14 October 2025
Rated 5 out of 5 stars

Incredible

I always forget to leave positive reviews! These contacts were PERFECT. Everything about the ordering process, packaging, customer experience, etc. was perfect. I saw a lot of recommendations from TikTok creators I follow who suggest always ordering from MocoQueen and I'm happy I listened. Also super quick delivery during what I'm sure was a busy season, Halloween. Thanks!

14 October 2025
Rated 5 out of 5 stars

amazing service!!

the contacts were comfortable, easy to see through, and looked amazing!! the packaging was super secure, and they came super fast. i recommend!!

14 October 2025
Rated 5 out of 5 stars

first time customer and loved!!

this was my first time using any type of contacts, it was a struggle putting them im at first but once they were in they are super comfortable and not bothersome at all! they looked so cool and real i will definitely be coming back here for every cosplay in the future! my only complaint is i unfortunately didnt complete the packaging diy bc i found the instructions extremely confusing, i even watched the video and couldn't understand but maybe thats just my problem , i think the concept is super cute tho and like i said the contacts were amazing :)

13 October 2025
Rated 5 out of 5 stars

White-out contacts were PERFECT!!!

I was so impressed with how the white-out mesh contacts looked and how comfortable they were. I used them for a Monster High Scarah Screams costume and they were perfect! Shipped really fast within the 3-5 business days and were great quality.

30 October 2025
Rated 5 out of 5 stars

I have very sensitive dry eyes

I have very sensitive dry eyes. I purchased a pair of contacts somewhere else and I could instantly feel them and they were super uncomfortable. I was leery on trying again, but MocoQueen came highly recommended. Yall did not disappoint. They fit great, and they were not uncomfortable!

13 October 2025

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