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MocoQueen Reviews 1,976

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TrustScore 4.5 out of 5

4.4

Contact lenses supplier
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Review summary

Created with AI, based on recent reviews

Looking at 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the comfort and vibrant appearance of the contacts, even for those with dark eyes. Many appreciate the wide selection, including prescription options, and the overall positive experience with the products. The delivery service is frequently mentioned as fast and reliable, with many orders arriving earlier than expected. People also commend the helpfulness of the customer service team when contacted. However, some customers experienced issues with their orders, including receiving incorrect items or having contacts that did not fit properly. A few people also reported discomfort or irritation when wearing the contacts, with some finding them too flimsy or difficult to insert. There were also isolated instances of delayed shipping or problems with delivery, leading to dissatisfaction for a small number of users.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the amazing quality, comfort, and... See more

Quality

Users describe positive interactions with quality, often praising the amazing quality, great packaging, and... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the super fast... See more

Customer communications

People report positive experiences with contact lenses. Many customers praise the comfort and vibrant colors,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the simple and easy ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Soaked contacts in solution for 24 hours!!! Prior and wore them they were fine then I cleaned and soaked them again then wore for Halloween and it felt like my eyes were going to fall off they were bu... See more

Rated 5 out of 5 stars

Fast shipping and pretty contacts! The delivery was really fast (I should've been looking for contacts earlier haha) and they ended up being really pretty. I will highlight, as the posting says, the c... See more

Rated 5 out of 5 stars

Their customer service is among the best I’ve ever had!!! They responded within a couple hours and instantly comped my purchase (warped lens) without any back-and-forth. Their shipping is also phenome... See more

Rated 5 out of 5 stars

MocoQueen saved my haunting season! I had ordered through a different company, that company cancelled my order without telling me, and MocoQueen's customer service was top notch! I had sent an email i... See more

Company details

  1. Contact lenses supplier
  2. Cosmetics Industry
  3. Costume shop

Written by the company

The objective of Moco Queen is to enchant people's eyes with the magic of colored contacts. We are dedicated to going above and beyond the expectations of cosplayers and makeup artists by helping them bring their characters to life and accentuate their most captivating features. #coloredcontacts #Halloween Cosplay #Anime Costume #Movie #ColoredLenses

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Lying Description and Pictures

Despite the quick shipping I was disappointed that the contacts I got were not what I ordered. I was supposed to get a deep intense red with black jagged detailed rings around the iris and pupil, but what I got were just basic red contacts without any detailing

12 April 2026
Rated 5 out of 5 stars

Fast shipping and pretty contacts

Fast shipping and pretty contacts! The delivery was really fast (I should've been looking for contacts earlier haha) and they ended up being really pretty. I will highlight, as the posting says, the contacts aren't like "perfectly see-through", there will be some purple shading in your vision and it might be slightly blurry but for cosplay photos, they're beautiful! :)

23 March 2026
Rated 3 out of 5 stars

Not what I ordered But it worked

I really liked how fast the delivery was and how quickly I got the product. The packaging was outstanding! The reason I gave it four stars is because it wasn’t the product, the style of lens that I had ordered. The lens that I ordered was white with red in the center. But the product that I had received was black with red in the center. I was on a time crunch so I couldn’t send them back, but the product did work for what I was going for.

8 April 2026
Rated 1 out of 5 stars

There was a problem with shipping and…

There was a problem with shipping and they blamed me refused to refund my money back refused to help me locate my product ship my product to the wrong state and then blamed me and wanted to charge me a service and handling fee to return their product

8 April 2026
Rated 5 out of 5 stars

:) perfect!!

came all good and secured, beautiful packaging, and perfect quality. I will be buying some more!! thank you so much!!💜💜

7 April 2026

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