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Modak Makers Reviews 1,159

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TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the quick responses, helpful agents, and informative chat support. Many people appreciate the app's ease of use and its effectiveness in teaching children financial literacy, saving money, and managing their own funds. Consumers also enjoy the fun ways to earn money and the ability to track spending. However, some customers also noted issues with the product and payment processes. A few people experienced security concerns with their cards and expressed dissatisfaction with customer service in these instances, mentioning language barriers and slow resolution. Some users also found parts of the app confusing, encountered difficulties with funding methods, or faced delays in money transfers.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising the quick, helpful, and friendly... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product as a great way to teach... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Payment

Users describe ambiguous interactions with payment. While some customers appreciate the ease and speed of... See more

Application

Reviewers express high satisfaction with the app, praising its ease of use and effectiveness in helping... See more

Based on these reviews

Rated 4 out of 5 stars

So far I love it. My daughter does her chores more and if they are not done properly I can deny the payment of it . It's reaching her to take her time to make sure her chores are done properly. Just a... See more

Rated 4 out of 5 stars

I think Modak is a very good financial app for children. It has daily scratch-offs for MBX along with challenges. MBX is an in-game currency. You can exchange 100 MBX for $1, which is AWESOME if you... See more

Rated 4 out of 5 stars

Easy to use app. It’s helping my kids understand the value of money. Quick customer service with excellent agents. Would recommend

Rated 4 out of 5 stars

It’s an amazing company and card but I was trying to get a new card and it was kinda slow response but my helper was nice so it’s okay

Company details

Written by the company

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

My experience with this company is…

My experience with this company is really good it is really kid friendly and I’m loving this app a lot I’m able to use my money wisely with this app it is really great. my Modak card came in really fast that was great.I also love the customer service it is great. overall I really think this is a really great app.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Even in unpleasant situations.....

This is the 2nd time now unfortunately that our sons card has been compromised or stolen. After reaching out the representatives not only always help me calm myself some but ensure that we will get to the bottom of it all so they can fix it. I am grateful for a team that recognizes others situations, how scary & frustrating it can be but they truly care as well. I was given step my step instructions on what to do and how to file the dispute. Thank you for trusting me but for empathizing with me during a very stressful situation that no one ever wants to be in. Kudos to you all. Thanks again.

15 May 2025
Unprompted review
Rated 4 out of 5 stars

So far I love it

So far I love it. My daughter does her chores more and if they are not done properly I can deny the payment of it . It's reaching her to take her time to make sure her chores are done properly. Just a little annoyed with not getting her actual card and now being told I have to wait another month to request a new card for her. But she does use her virtual card on her Google wallet so it works the same way.

8 May 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed - errors with adding funds

As a first time user of this app, I am frustrated with not being able to add money from my bank to my Modak wallet. Nor am I able to link a debit card to set up any sort of transactions to fund either my kids accounts or my wallet. The app keeps giving me errors and also automatically closing. I restarted my phone and also deleted and reinstalled the app. After reaching out to customer service I found out they are experiencing issues with this functionality and don’t know when it will be resolved. I was told to use another form to add funds but they all cost money to do so and also don’t work.

5 May 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi Lauren,


Thank you so much for taking the time to share your experience. We’re genuinely sorry to hear that you’ve been facing difficulties with the app, and we completely understand your frustration, especially as a first-time user.

It’s disappointing to hear that you haven’t been able to successfully add funds to your Modak wallet or link a debit card. We understand how important it is to have a smooth and hassle-free experience, and we sincerely apologize for the inconvenience caused by the errors and the app closing unexpectedly.

Regarding the funding issues you’ve encountered, we are currently aware of the temporary glitches with some of our payment methods, including adding funds via bank or linking a debit card. We are actively working to resolve this as quickly as possible, and we completely understand how this has impacted your experience. Unfortunately, we don’t have a precise timeline for when this will be fully fixed, but rest assured that our team is prioritizing this and we’ll notify users once it’s resolved.

In the meantime, we truly apologize for the extra charges with alternate funding methods. While they are an option to keep things moving, we understand they’re not ideal. Please know that we are exploring other ways to improve these methods to minimize costs and provide more convenient solutions.

We deeply appreciate your patience and feedback as we work to enhance the app. If you need further assistance or have any more questions, please feel free to reach out directly to us at hi@modakmakers.com, and we will do everything we can to support you during this time.

Thank you again for your understanding, and we’re committed to getting this resolved for you as soon as possible.

Best regards,

-The Modak Team

Rated 3 out of 5 stars

Love modak but there is a Problem

Love modak, but my Amazon Problem was not solved

5 May 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi Heather,

Thank you so much for sharing your feedback — we’re truly glad to hear you love Modak!

We’re really sorry to hear that your Amazon issue hasn’t been resolved yet, and we can completely understand how frustrating that must be. We always aim to provide a smooth and seamless experience, and it’s disappointing to hear that we’ve fallen short in this instance.

We’d love to assist you further and make sure this is resolved. If you could provide us with more details about the issue you’re facing with Amazon (such as any error messages or issues at checkout), we’ll investigate and work to find a solution as quickly as possible.

To ensure we can look into this thoroughly, please feel free to reach out to us directly at hi@modakmakers.com with the details, or if you prefer, you can also DM us here. We want to make sure you’re fully satisfied and your experience is as smooth as it should be!

Thank you for your patience, and we look forward to hearing from you soon so we can resolve this for you.

Best regards,

-The Modak Team

Rated 5 out of 5 stars

Modak is great! Sri is awesome!

Modak really knows how to take care of their customers. Sri in customer service is always so genuinely helpful and friendly. I look forward to the bank migration and some new features!!

4 May 2025
Unprompted review

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