MODDIY Reviews 

610
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the incredibly helpful staff and exceptionally fast response times when ordering custom hardware parts. People really appreciate the unique product options available and the professional support provided by real humans who take time to explain everything very thoroughly. However, some people mentioned unexpected delays with shipping and confusion over stock availability during busy holiday periods. A few customers also expressed frustration regarding unfulfilled overall delivery expectations and missing items. Many consumers noted that support teams occasionally failed to resolve these specific shipping or stock concerns satisfactorily.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting fast response times and friendly,... See more

Product

Clients share positive opinions on product quality, highlighting high-grade custom cables and unique... See more

Staff

Consumers find staff to be polite, knowledgeable, and responsive, with reviewers frequently praising team... See more

Response time

Customers had positive experiences with response time, frequently highlighting exceptionally fast support and... See more

Order

People report positive experiences with order processes, highlighting how easy it is to place purchases and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have an SFF pc and decided that the cable mess really needed to be trimmed down. Decided to go with MODDIY and ordered a set of the PSU cables. In less than 3 hours, I received an email from Carrie... See more

Company replied

Rated 5 out of 5 stars

I was put in contact with Carrie to order modular cables compatible with my FSP Hydro PTM PRO 1200W PSU. She was very responsive, patient, and professional. Even though I’m inexperienced, she clearly... See more

Company replied

Rated 5 out of 5 stars

I ordered the following product: ATX 3.1 PCIe 5.1 H++ 12V-2X6 675W 12VHPWR 16 Pin Power Cable It is really unique that they make custom cables for each individual PSU model out there ! Also,... See more

Company replied

Rated 5 out of 5 stars

Extremely quick response time to inquiring about a new cable. Extremely polite and responsive staff. Turn around was insanely fast, query to product in less than an hour. I am genuinely impressed and... See more

Company replied


Company details

  1. Computer & Accessories store
  2. also in
  3. Computer Accessories Shop
  4. Computer Shop

Written by the company

Best selection of PC mod supplies offers custom pc cable, case mods, computer cooling systems, computer case mod DIY parts, wire management kits & custom pc mods


Contact info

4.9

Excellent

TrustScore 5 out of 5

610 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(610)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I made a mistake with an order but the…

I made a mistake with an order but the team was super responsive and helped resolve the issue. Even spent the time to ensure I had the correct product moving forward! Great experience

28 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Carrie from MODDIY has been exceptional…

Carrie from MODDIY has been exceptional with me from start to finish. Empathy and Compassion to help and went above and beyond the standard port of call - so thank you for that. Very fast replies and always efficient. Highly recommend.

24 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

If you need a specific cable

If you need a specific cable, that's the place to look for. The chat is very usefull, reactive and welcome.

16 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great price, great product!

Price, speed and product quality are really nice, would order again, worked like a charm.

3 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

I was able to add a last minute item…

I was able to add a last minute item before it shipped, saving me money on international shipping and time as well, very happy with immediate response and clarity of communication as well.

8 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

The customer support a was quick and…

The customer support a was quick and responsive to my query over the weekend, I forgot a 0.29$ item while placing my order and agent was kind enough to add it to my order quickly.

4 November 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Extremely fast communication

Extremely fast communication, excellent assistance with placing an order. Super helpful, would order again!

30 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Excellent service

Excellent service. Immediate response to my query and found exactly what I was looking for

23 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 2 out of 5 stars

Late, wrong item.

Ordered two items. Paid for 1-2 week shipping.

Items arrived 17 days later. One of them was wrong.

Ordered aluminium fan filter, received plastic.

22 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

We are so sorry for the inconveniences caused, but sometimes shipments may be delayed a bit by the post office or Customs. But no worries, please contact us and we'll issue a full refund to you. Please kindly accept our apologies.

Rated 4 out of 5 stars

Customer service answered questions…

Customer service answered questions clearly

17 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Mod DIY makes great products

Mod DIY makes great products, and their customer support team is proactive with reaching out about any issues you might have. Great company to work with.

9 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great customer service!

Great customer service!

5 October 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

quick and good service

i needed to change my order and they awnsered me very quickly.

29 September 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Excellent Customer Service

Made a small mistake on an order that would have turned into a much larger hassle. Carrie was the rep that dealt with my dilemma and she went above and beyond to remedy the situation! The next time I need any PC Mod Supplies I'll definitely be coming back to MODDIY!

12 September 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Speedy customer service

Speedy customer service, amazing array of useful products.

18 September 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

This is where you go when you need a cable!

I needed a custom 12VHPWR cable with a type B 90 degree connector, which seems is hard to find online.
i wrote to MODDIY and ask them if they can accommodate my request.
The answer was positive and with a link to the proper page in their website.
The cable arrived today and the quality is exquisite.
i recommend MODDIY because they are quicker and better than the concurrent online firm for custom cables. Free delivery is also a bonus.
Thanks, MODDIY!

13 September 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Top quality and support

I ordered a set for my Be Quiet Darkpower Pro 12 and 2x USB2 and 2x USB3 header cable.

The support when buying (email) was very quick.
The shipping took place despite Spaceship Express longer than my Aliexpress delivery.

I and my children were disappointed when a DHL driver stood there this morning and none of the Enterprise spaceship. :(

The supplied PSU cables are top quality.

I bought the 24Pin ATX cables in standard sleeve, 12VHPWR and EPS in: MODDIY Ultra-Soft Embossed Wire Cables This type of cable is perfect for tight radii and does not burden the 12VHPWR connector on the graphics card.

The USB cables were unfortunately a misunderstanding because they were unisleeved and not single. I then contacted the support and explained the problem.

I should cut the cables into 2 parts and send a photo and then get my money back. I did this and had my money back 20 minutes later.

It takes a total of about 25 minutes to solve the problem.
If I have a problem here in Germany, it will take me 30 minutes to get someone on the phone. : D

26 August 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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