Moddy´s Custom Watches Reviews 

958
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, highlighting well-made, solid, and visually appealing watches, often presented in premium packaging with adjustment tools. People also appreciate the excellent customer service, noting prompt and detailed responses. However, some customers experienced significant delivery delays, with watches arriving late or even getting lost. A few also found product quality inconsistent, citing poor strap and clasp durability, or watches that were inoperable or not as advertised. Additionally, some reviewers reported unhelpful customer service.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding issues like... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual watch was very nice , but what let the experience down was the time it took for it to be delivered. was over 3 weeks . When enquiring about this we where given a standard well it takes 15 b... See more

Company replied

Rated 3 out of 5 stars

I've bought several from these guys. Yes one got lost, and another was problematic but the watches look OK. One thing to point out though is that the straps are poor quality - and dangerous. Ive notif... See more

Rated 4 out of 5 stars

Was skeptical at first. Initially there were no updates provided but when I reached out customer support was responsive and very detailed in response. I appreciate that very much. From start to fin... See more

Rated 4 out of 5 stars

My first purchase from Moddy’s, firstly Customer Service is excellent, responding to queries promptly. Delighted with my Seitona watch, keeps excellent time and looks really good. Presented in a reall... See more


Company details

  1. Watch Manufacturer

Written by the company

Welcome to Seiko Moddys - The Art of Custom Timepieces At Seiko Moddys, we seamlessly blend the timeless elegance of luxury watches with the renowned precision and reliability of Seiko movements. Specializing in custom-mod watches, we proudly incorporate high-quality movements such as NH35, NH38, VK61, VK63, VK64, and NH70 into our creations, paying homage to iconic luxury models like the Seiko Submariner, Seiko Nautilus, Seiko Aquanaut, Seiko GMT, Seiko Marinemaster, Seiko Datejust, Seiko Oyster, Seiko Black Bay, Seiko Panerai, Grand Seiko Mod, Seiko Speedmaster, Seiko Seamaster, Seiko Santos, Seiko Ballon Bleu, Seiko Royal Oak, and Seiko Crono. Our commitment to craftsmanship is evident in our use of premium materials such as scratch-resistant sapphire crystal and durable 904L stainless steel, ensuring that each timepiece is not only visually stunning but also built to last. Whether you're a watch enthusiast seeking a unique piece that stands out or a connoisseur looking for a bespoke homage to your favorite luxury brand, Seiko Moddys offers an unparalleled blend of luxury, performance, and personalization. Discover the ultimate in precision and style with Seiko Moddys. Experience the legacy of luxury watchmaking, reimagined for the modern era with our custom NH35 mod watches and beyond. Join us in celebrating the craftsmanship and innovation that define every watch we create.


Contact info

3.4

Average

TrustScore 3.5 out of 5

958 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(958)

452 reviews in the last 12 months

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Rated 1 out of 5 stars

Not happy with the product took over a…

Not happy with the product took over a month to turn up the second hand stopped working

16 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We kindly ask you to please contact us as soon as possible via our customer support email: contact@moddys-watches.com, so we can review your case in detail.

Once we receive your message and the necessary information, we will carefully analyze the situation and, if needed, proceed with sending you a completely new watch, as the satisfaction of our customers is our highest priority.

We are here to help and will make sure this is resolved in the most satisfactory way for you.

Kind regards,
Moddys Custom Watches

Rated 5 out of 5 stars

Couldn't be happier!

They had the exact watch I was looking for (Seitona Panda) and also offered a nice discount for the holidays. I saw that yes the tracking doesn't really tell you where the watch is but to my surprise the watch arrived on the very first day they said to expect delivery! The watch is beautiful and the materials used are high quality. I just received the watch so can't really speak about reliability but so far the company has fulfilled everything they said they would so very happy customer here! Thanks!

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Do great custom watches!

Watch I ordered was great! Came in a custom leather box with tools included.
Only thing I would say is the item was a week or two late, even though it said it had been delivered on the tracking. Other than that, a great purchase and very happy with the final product!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

This is my third watch.

This is my third watch.
I keep telling myself no more
So now I say
I will see 😂😂
Great watch again and the packaging helped as when I received it, looking like it had been used as a football and stood on!!!.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional watches

Exceptional watches, truly cared for and gorgeously crafted. As with any art piece, it cannot be rushed, so do not expect to approach like a purchase off famous e-commerce platforms. But surely, the timepieces are worth the wait. I say so because I am a repeating customer of Moddy's watches

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great watches and fast delivery :)

I don’t usually write reviews but the watch I bought is stunning and looks a lot more expensive in person than it was lol. Arrived earlier than it said it would as well which is good. Great company, will definitely be ordering again in the future :)

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service—very…

Excellent customer service—very helpful, friendly, and responsive throughout the entire process. The watch itself is great: high quality, looks amazing, and works perfectly. I’m extremely happy with my purchase and would definitely recommend this to anyone looking for a great watch and a smooth buying experience.

14 January 2026
Unprompted review
Rated 2 out of 5 stars

My watch began to make weird movements…

My watch began to make weird movements when I try to a just the date or hour, I think there is something wrong with it. I bought 1 year guarantee, I hope they can take it back to fix it.

13 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We would like to emphasize that the satisfaction of our customers is our top priority. For this reason, we kindly ask you to contact us as soon as possible via our customer support email, where our team is available to assist you.

Once we receive your message, we will carefully review your case in detail and proceed in the most satisfactory way for you, always looking for the best possible solution.

We look forward to hearing from you and assisting you.

Kind regards,
Moddys Custom Watches

Rated 5 out of 5 stars

Great website

Great website. The watches seem to be very well made. Good value. It comes beautifully presented in a quality gift box. I love it. I’ll be coming back for more!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

wonderful

I just got a 007 and a sprite both of them look and work perfectly some people say the extra waterproofing does not work but i beg to differ i shower swim sport and that is al the proof you need

29 December 2025
Unprompted review
Rated 2 out of 5 stars

Watch is good but leather band is Not…

Watch is good but leather band is Not leather..for this Price should be leather..very Bad smell ..box is terrible low quality ..wirst also

8 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Nadia,

Thank you very much for your message.

We would like to clarify that our watches are indeed made of high-quality materials, and reminding that we put the same level of care and attention into the straps as we do into the cases. We always aim to offer a balanced combination of durability, comfort, and aesthetics across all components of our watches.

That said, we completely understand that personal preferences can vary, and since customer satisfaction is the most important thing for us, we would be more than happy to help improve any aspects that did not fully meet your expectations. We kindly invite you to contact us by email, where our customer support team is available to review your case and arrange the necessary changes.

We are here to help and will gladly work with you to ensure you are fully satisfied with your watch.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

Chinese scam

Chinese scam! Dont order! Its a cheap looking watches worth 20€ max! I wrote them same day that I dont like it and want to return it. I try it on and the bracelet broke! They wrote that I can not return it couse it's not in original condition lol. Guys its a scam, nothing more .

23 December 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Tom,

Thank you very much for your message.

We kindly ask you to please get in touch with us via email as soon as possible. We have attempted to contact you in order to review your situation and proceed with sending you a new watch, however, we have not been able to locate your order details.

Once you contact us and provide your information, we will review your case immediately and proceed in the most satisfactory way for you, as your satisfaction is our top priority.

We look forward to hearing from you and assisting you as soon as possible.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

I still did not receive my order

I still did not receive my order. It was placed on December 11 2025.

11 December 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Michael,

Thank you very much for your message.

We have reviewed your order, and we are happy to inform you that it is now in the final stage of the process and about to be delivered. We sincerely apologize for the delays you may have experienced, which are due to the delivery companies handling a very high volume of shipments during the Christmas period.

Please rest assured that everything is progressing correctly. If you have any questions or need assistance with anything at all, you are more than welcome to contact us by email, and we will be happy to help you in any way we can.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

I am very unhappy with the watch.

I am very unhappy with the watch I received.
It is supposed to be a GMT Seiko but the underside of the watch is not sealed as GMT’s usually are and the second time zone hand does not reflect the way I set it. It seems to be moving by it’s own free will.
Also the warranty card has arrived completely blank, so I have no idea who I should contact to try solving the problem.
You can contact me if you wish at
+393472424642
Thank you, Pier Filippo d’Acquarone
Via Lomazzo 19
Care of Doorman
Milano, Italy

4 March 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We would like to inform you that we have just contacted you and would like to remind you that our official customer support email is contact@moddys-watches.com. Through this channel, our team is available to assist you and provide personalized support.

We will be more than happy to carefully review your situation and proceed in the way you prefer, as your satisfaction and your ability to fully enjoy our product are our absolute priority.

We look forward to hearing from you and assisting you as soon as possible.

Kind regards,
Moddys Custom Watches

Rated 5 out of 5 stars

I rate the purchase as excellent

I rate the purchase as excellent. The materials look high-quality, luxurious, and very practical, offering great value for my money. Customer service answered my questions promptly, and international shipping only took 4 weeks, which I think was quite fast considering the high volume of orders during the holiday season (Christmas). It was definitely worth the wait. (The purchase was made on December 11, 2025, and arrived on January 10, 2026). Thank you very much for everything, and I would definitely buy from you again. Sincerely, Carlos

10 January 2026
Unprompted review
Rated 1 out of 5 stars

We have been waiting for the watch for…

We have been waiting for the watch for well over a month now. It is said to be in shipping. I have tracked it, and it's gone from NY to WA. Said it was in LAX. All seems too weird. I am on the East Coast, so why would it go all the way to Seattle, and now it says it's in Colorado? I'm not satisfied with my purchase. The USPS said this is a scam. Looks like I learned my lesson.

5 December 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Chris,

Thank you very much for your message. First of all, we would like to reassure you that we are a professional and reliable company, and that customer satisfaction is our highest priority.

We would also like to sincerely apologize for the delays that may occur during the Christmas period. Unfortunately, these delays are caused by the delivery companies handling an exceptionally high volume of shipments, which is something that is outside of our direct control. We completely understand how frustrating this can be and truly appreciate your patience.

Regarding the current location of your order, please note that it is the courier company that updates the tracking information. During busy periods, shipments may pass through different logistics hubs or locations as part of their internal distribution process, especially when they are managing a much larger number of deliveries than usual. This is normal and does not indicate any issue with your order.

If you have any questions or would like us to review the status of your shipment in more detail, please do not hesitate to contact us. Our customer support team is available 24 hours a day via email, and we will be more than happy to assist you at any time.

Kind regards,
Moddys Custom Watches

Rated 4 out of 5 stars

Overall good watch for the price

The website navigation and ordering was very easy and reasonable value.
The initial communication of delivery was good but no updates followed and tracking was non existent when checking. Turned up unexpectedly, but very welcomed, packaged very well.
The watch itself has a lovely feel and quality (although time will tell) and was easy to adjust.
Would consider a further purchase so that alone says something.

5 December 2025
Unprompted review
Rated 3 out of 5 stars

Well Moddys have said they will provide…

Well Moddys have said they will provide a new bracelet, so we will see and update

8 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Ade,

Thank you very much for your message.

Of course, we would like to confirm that we will provide you the new bracelet exactly as promised. To proceed correctly, we kindly ask you to please contact us via email, which is our official customer support channel.

Once you reach out to us by email, we will be more than happy to assist you and take care of everything so the new bracelet can be arranged without any issue.

We remain fully available and look forward to helping you.

Kind regards,
Moddys Custom Watches

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