Modelverse Reviews 67

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, offering a wide variety of models, including some that are hard to find elsewhere. Many people highlight the competitive and fair pricing, often noting that it's better than other retailers or international options. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and well-packaged, ensuring products are in perfect condition. Reviewers also appreciate the overall quality of the products and the care taken in packaging, often mentioning that items are securely packed to prevent damage. The ordering process is generally smooth, and customers find the company to be a reliable source for their hobby needs.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing collection of model kits, great pricing, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Price

People report positive experiences with price. Customers consistently praise the great and fair pricing,... See more

Order

Users describe positive interactions with their orders. Many customers highlight the quick delivery, with... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily the new favourite UK Gunpla stockist for me. Amazing selection of models available and they are extremely knowledgeable about not only the models but the anime behind them. Found model com... See more

Rated 5 out of 5 stars

Was amazed to find they had a kit that I've been hunting for for ages & at a really good price, I was a little nervous when i saw they didn't accept PayPal after falling for a couple of scammers rece... See more

Rated 5 out of 5 stars

Amazing Collection of Model Kits and great pricing compared to other sites! I ordered myself a kit yesterday afternoon and it arrived the next morning! Didnt need to pay any extra than the flat £6 shi... See more

Rated 5 out of 5 stars

Great experience with the company! Fast delivery and have a large variety of stock, increasing every month. For me, I'm not only a Gundam fan but also a Megami Device and Frame Arms Girl builder, so I... See more


Company details

  1. #31 of 44 best companies in Model shop
  2. #73 of 133 best companies in Collectibles Shop
  3. #13 of 21 best companies in Figurine shop
  4. #115 of 177 best companies in Hobby shop
  5. #6 of 7 best companies in Scale model club
  6. #48 of 103 best companies in Toy shop

Written by the company

Modelverse is a UK-based online hobby retailer founded by a small team of enthusiasts who grew up building Gunpla and other plastic model kits. Our mission is simple: to make model building more accessible, affordable, and exciting for fans across the UK. We specialize in Japanese and international model kits, with a strong focus on Gunpla (Gundam plastic models), Kotobukiya lines such as Frame Arms Girl and Megami Device, and a growing selection of innovative Chinese brands. Whether you’re an experienced builder looking for the latest Master Grade release or a newcomer exploring Entry Grade kits, we curate products that fit every skill level. At Modelverse, we believe model building is more than just a hobby—it’s a creative, relaxing, and rewarding activity that brings people together. That’s why we are committed to offering genuine, high-quality kits sourced directly from trusted distributors. We avoid bootlegs and cheap imitations, ensuring our customers always get authentic products. Customer experience is at the heart of what we do. We provide same-day shipping on orders placed before 2pm, 48-hour delivery on working days, free UK delivery on orders over £100, and responsive support to help with questions or advice. Modelverse is here to serve builders, collectors, and fans—helping you enjoy every step of the journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall fantastic experience…

Overall fantastic experience fast delivery, great prices. The only negative was that one of the boxes wasn’t pristine, but I guess that’s my own beef. But yeah, will be shopping with you again, thank you

4 November 2025
Rated 5 out of 5 stars

Great variety of products!

Great experience with the company! Fast delivery and have a large variety of stock, increasing every month. For me, I'm not only a Gundam fan but also a Megami Device and Frame Arms Girl builder, so I'm happy to see all of them in stock. Another plus side is that they include the box condition in the listing, so if you are a collector, you can avoid damaged boxed items, or if you only care about the content, like me, you can earn a little bit of discount from those items.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Extremely good prices and fast delivery.

I have nothing but good things to say really. I was a little skeptical at first as I hadn't heard of modelverse. Turns out they are legit and most importantly, they offer pretty much the best prices in the UK, from what I've found in a pretty in depth search.

Getting plamo kits without paying either insane shipping fees or really high up charges in the UK is pretty hard, but modelverse definitely had stuff at really good prices. They have a pretty good selection too.

I also didnt get tracking information from royal mail, but a quick email to modelverse and they managed to get it got me.

29 October 2025
Rated 5 out of 5 stars

Good price, arrived quickly.

Ordered 2 Gunpla from Modelverse website. Price is good. Arrived by royalmail after a few days in good conditons. Will purchase again in future.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the Soskill B Duck model from…

Ordered the Soskill B Duck model from Modelverse. It arrived very quickly, within two days I believe.
Unfortunately, And I must stress, Through no fault of Modelverse, there was a manufacturer error with the model.
I contacted the store and Jovey was very polite and helpful. Dealt with my issue and sent me the replacement part a lot quicker than expected.
Will definitely be ordering from them again in the future.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, within a few days. Price was reasonable and better than ordering internationally. Came in large brown box safely packaged so the actual model kit box was intact. Would definitely buy again from modelverse.

30 September 2025
Rated 5 out of 5 stars

Trustworthy store

Securely packed, arrived quickly and everything I ordered was there. Was glad this site popped up as it had some things which were out of stock everywhere else 👍

1 September 2025
Rated 5 out of 5 stars

Hasslefree shopping service

Hasslefree shopping service. Goods were well packaged, shipped promptly and arrived quickly.

They also had a large range of Gunpla including some kits I have been after for a while.

I will come back after clearing my backlog, I am sure!

4 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look