The company provides several quuotes for my project when I'm only looking for one quote. I'm a senior and wanted to add it but the site doesn't let me add it anywhere. Another companies jumps right i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I co... See more
Company replied
Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.
Company replied
Company details
Written by the company
Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.
Contact info
804 Congress Ave, Suite 400, 78701, Austin, United States
- 888-295-7308
- modernize.com
2.7
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is no way I could afford any…
There is no way I could afford any windows. I live on my social security .my double wide is a 1993 and the windows leave alot of cold air in but I still can't afford to pay for any new windows.
23 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience. We understand how challenging it can be to afford home improvements on a fixed income. While our goal is to connect homeowners with solutions, we truly empathize with your situation. If you decide to explore options in the future, we’re here to help.
Lied to our company
As a sales man for a company we signed on for lead generation and was blatantly lied to. We reviewed with them regarding bad leads being refunded and stated that they would credit back for any leads that could confirm as not good leads. It was reviewed 3 times in conversation. Then we started getting bad leads and said they don't offer any credits. Not an honest company.
13 January 2025
Unprompted review
Reply from Modernize Home Services
I apologize for the inconvenience. We strive to maintain transparency with our leads and are committed to resolving any issues. Kindly provide your contact information and company details so we can reach out to you and work toward a solution. You can also reach us directly at reviews@modernize.com. Thank you!
Range $2,300 to 17,500? Thanks, but no thanks.
Range $2300 to 17500?? The range makes the whole exercise useless and is just a drawing to get you talking to their contractors. Not useful
14 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We understand that a wide range of estimates can be frustrating. The ranges are provided to give a general idea, but connecting with contractors allows for a more accurate and customized quote based on your specific needs. We’re always working to improve the experience and appreciate your input.
This calculation of cost for siding on…
This calculation of cost for siding on homes is great. I wish more sites like this was for everything. Or perhaps there is and I just don't know where to find it. But this helped and I don't have to worry about someone giving me a call for a quote. Not until I am a 100% ready. But this also helps because you can see where contractors or handyman tries to get more money from you. Thank you and I recommend this site.
13 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our cost calculator helpful and informative. It's great to know it gave you the confidence to plan at your own pace. Glad to assist!
Reply from Modernize Home Services
Thank you for your feedback. We are glad to hear that all of your concerns were answered. We ensure that you are assisted professionally. We are glad to assist!
It was just an OK estimate that I was…
It was just an OK estimate that I was not seeking. You advertise looking for customers for free bathroom renovation as advertisement of your company. However, you gained access of my contact information for solicitation for me to finance the project. Stop taking advantage of people, especially Senior Citizens. Please prove me wrong & I will retract this review.
11 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We sincerely apologize for any misunderstanding or inconvenience caused. Our goal is to connect homeowners with professionals to explore options for their projects. We value your concerns and would be happy to address them further. Please feel free to contact Reviews@modernize.com and provide your number to be added to our Do Not Call list.
Too expensive 🫰 sorry but it's a no
Too expensive 🫰 sorry but it's a no. Go
11 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. To ensure you receive accurate pricing and explore potential promotions, we highly recommend speaking directly with our experts. They can provide tailored information and help you compare prices based on your specific preferences. If you’d like to connect with one of our experts, please visit our website at Modernize.com.
Not helpful
Not helpful! Price
Range way too broad! Also ad said senior citizens get free bathroom remodel which this is not! I want luxury model but at the low end cost under $5,000! Do not want fiberglass but tiling, glass door and shelf, luxury shower head with various water flows and a seat! If can do for under $5000 I’d do it!
7 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. To ensure you receive accurate pricing and explore potential promotions, we highly recommend speaking directly with our experts. They can provide tailored information and help you compare prices based on your specific preferences. If you’d like to connect with one of our experts, please visit our website at Modernize.com.
Great start!
At this point all I've done is look at estimates for different types of gutter materials but I found this very useful. Most home improvement places won't even give you a ballpark figure until they come out to the house.
8 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're happy that the pricing and our website meet your expectations. Glad to assist!
The price and work done seems reasonable to and would be willing to start asap
The work and price stated seems reasonable to me
7 January 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad to hear the pricing and work meet your expectations
Working directly with manufacture
Working directly with manufacture. Expensive but great warranty.
30 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad to hear you value the great warranty. If there's anything else we can assist you with, feel free to reach out at Reviews@modernize.com
Constant Harassment
Once you contact Modernize they will harass you with constant phone calls. I even told them to stop calling since I completed the home repair and they STILL call! You'd do better to find a contractor on your own. I've reported them to the BBB.
2 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for reaching out with your concern, and we sincerely apologize for the inconvenience you have experienced. We will ensure your number is added to our Do Not Call list so you no longer receive calls from us. Please provide your phone number, or any additional numbers, to Reviews@modernize.com so we can update our records accordingly. Once again we apologize for the inconvenience.
If this is legitimate than it goes with…
If this is legitimate than it goes with some previous estimates BUT no other personal info will be given , helpful , listen ti me and HEARD me.
31 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback! We're glad to hear you're finding great options and helpful. Happy to assist!
The site offers prices for 3 tab…
The site offers prices for 3 tab shingles. These are no longer 'up to code' in Nevada. 4 tab are minimum required and are more expensive, therefor your estimator is worthless.
30 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We apologize for any confusion or inconvenience caused. For accuracy and efficiency, a quick phone call with our expert would help us confirm details and streamline the process. If you would like to proceed, you can visit our website Modernize.com, and fill out your information, so our expert can reach out to you.
Knowing you have choices
What's important to know is that you have options,by getting quotes from different contractors so you can choose the best one for you .and your budget
30 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback! We're glad to hear you're finding great options. Happy to help!
Dont waste your time filling out the form for an estimate
I am interested in finding out on an older wood framed home that did not have the tyvek or other ways to waterproof when it was built and had stucco leaks causing some damage under a few windows where studs and wood needs replaced. Which is the proper order to get repairs 1. Do wood repair first? then Stucco #2 and windows 3rd or ??? I am ready to go but the price bid process was a joke $7.5K to $30K for the same windows? If you have someone that is more in the $12 to $15 range for 6 windows and I am not sure what a slider should go for but I am thinking $1500 to $2000 I am ready to go. I do not want phone calls as we have a very ill person I'm taking care of and prefer email. Thank you.
28 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for reaching out to share your concerns. We sincerely apologize for any inconvenience caused during the bidding process. To better assist you, we recommend connecting with you directly to confirm your information and ensure we find a qualified expert in your area who can cater to your request and answer your questions.
We understand your preference for email due to your situation, but for accuracy and efficiency, a quick phone call would help us confirm details and streamline the process. Please let us know if this can work for you, and we will do our best to accommodate your needs. If you have questions, you can reach us at Reviews@modernize.com.
Oh My Stars
Oh my stars! I will use these people forever and ever and leave them to my children! I’ve been racking my brain to figure out how much money I need to borrow to get a new roof. They took all the guess work out of it didn’t try to cram some guy running around on my roof down my throat. I am so appreciative! Now that’s honesty!
19 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience and that we could make the process easier for you. Your kind words mean so much to us—thank you for your trust and support!
Next?
I like getting estimates online but now who can do the remodel at that price is the BIG question.
18 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We’re glad you found the estimates helpful. For more information about pricing options and questions, our experts are more than happy to assist.
He explained everything very well
He explained everything very well . He showed us samples of the material that would be used. Also Showed us on his computer all styles of windows.
I would give him an excellent rating.
17 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind review! We’re glad to hear that everything was explained clearly and that you appreciated seeing the samples and window styles. We strive to provide excellent service, and we’re thrilled we met your expectations.
Poor Customer Service
They never run out of leads to sell because around 90% of them are fake leads. They also RESELL the same old leads every few months. They lie about the leads being brand new inquiries sent instantly. They no longer do any form of returns or refunds because they know that they sell fake garbage. That's why they'll NEVER answer a phone call. One of the lowest quality lead sources in existence. If just half of the leads were real, it would be a great deal. CLARIFICATION: A lead is ANY home owner that is interested in a free quote on ANY service that we provide. Before some smart alec comments that they don't guarantee sales. we CLOSE, we just need real leads. 90% of the leads they sell do NOT qualify as a real lead at all.
They say to provide my info so they can have our account manager help us. Ironically, once you start spending big money with them, they literally take away your account manager and you get the "mid-market team." And that's just an email that no-one answers and a phone number that also no-one answers. Then that changed to the "Client Experience Team" which is the same email and phone number that no-one ever answers. Just check your darn messages. How many emails and voicemails do I have to leave?
15 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your concerns. We’re sorry to hear about your experience and want to address this promptly. Our goal is to provide high-quality leads that support your business’s success.
Please provide your contact information and company name at Reviews@modernize.com so your account manager can review your account and assist you further.
We’re committed to resolving this issue and improving your experience. I appreciate your patience, and we look forward to assisting you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.