The company provides several quuotes for my project when I'm only looking for one quote. I'm a senior and wanted to add it but the site doesn't let me add it anywhere. Another companies jumps right i... See more
Company replied
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Based on these reviews
It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I co... See more
Company replied
Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.
Company replied
Company details
Written by the company
Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.
Contact info
804 Congress Ave, Suite 400, 78701, Austin, United States
- 888-295-7308
- modernize.com
2.7
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just wanted a quote
I just wanted a quote. What I got was some thing like 10 phone calls a whole handful of messages all of which I declined because that’s not what I was asking for. Stay away from this mess Phil Scottsdale.
25 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience, and I apologize for any inconvenience caused. We aim to connect homeowners with local professionals to facilitate project quotes, but we understand that the volume of responses may have been overwhelming. We are committed to respecting preferences, and if you’d like assistance in limiting further contact or refining your inquiry, please reach out to us directly at Reviews@Modernize.com we can also add your number to Do Not Call directly.
Our company paid $500/week for "active…
Our company paid $500/week for "active leads". Our sales team would get texts and emails with "leads" but never once did an actual customer answer the phone. I sent our account representative four emails asking him to call me back to talk about our contract, he never called. Out of frustration, I cancelled our account. I also emailed their customer service department for more information about our contract and how their system works, they just emailed (still no call) saying I could and get "a customer on the phone every time", for additional fees. Needless to say, the horrific communication from our rep was a pretty huge turn off. I would not use this company, they do not help, or communicate, when you ask for it.
16 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the lack of communication and support. To address this promptly, we kindly ask that you provide us with the name of your company. This will enable us to identify your account and connect you directly with your account manager to discuss any issues and ensure a smoother experience moving forward. We appreciate the opportunity to resolve these concerns and provide the assistance you need.
I only used the cost estimator for a…
I only used the cost estimator for a house we are looking to busy. It was easy to get an estimate.
15 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind words! We're thrilled to hear that you found the cost estimator helpful. We are happy to assist.
The estimator was very inflexible
The estimator was very inflexible. Bathrooms need many things and have different configurations. The estimator was very limited with options. Did not provide an accurate estimate and di not allow for enough configurations. Never offered flooring options or towel storage and etc. Not very realistic. Waste of time.
14 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We apologize for any inconvenience caused. To ensure you get accurate pricing and answers to your inquiries, it would be best for one of our contractors to contact you directly. They can provide more options and address your specific needs. If you would like to proceed, just fill out your information through our website Modernize.com.
Just browse around
It's kind of long I do appreciate your calculator but I took the survey to get the bracelet and I haven't received either one yet I would appreciate it I've taken all your surveys and I think I'm done thank you
9 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We appreciate you taking the time to complete the surveys. Modernize Home Services specializes in connecting homeowners with contractors to provide estimates for home improvement projects.
If you have any other concerns or questions regarding our services, please feel free to reach out to Reviews@Modernize.com. We appreciate your understanding and value your time.
Excellent information and very pleased…
Excellent information and very pleased with this product.
3 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind words! We're thrilled to hear that you found the information helpful and are pleased with the product. We are happy to assist.
Reply from Modernize Home Services
Thank you for your feedback. We understand the importance of receiving solid, low-pressure leads and will consider your input as we work to improve our services. If you have any specific concerns or suggestions, please feel free to reach out to us.
COMPLETE WASTE OF TIME
Was looking for some basic information via email. Before I even finished browsing moderize.com's website, they were calling me. I had an immediate regret that I even submitted the form. I've been swamped with calls from high pressure salesmen ever since. Tell them you're not interested and they call back the next day. Feels like I'm the target of a bunch of vultures swarming overhead. Will NEVER contact a similar service ever again. Will do it the old fashion way......research a few companies and call a few that pass muster. Modernize.com probably gets a commission from sales brokered through them. That just makes the cost of your project even higher. Sure, the company you hire probably pays them, but they are going to jack their prices up to cover the cost, so you really are paying it. NO MORE CALLS please!
30 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.
Our goal is to connect homeowners with qualified professionals, but we acknowledge that the volume of calls can sometimes feel overwhelming. Your request to stop further communication will be noted, and we will ensure that no additional calls are made.
To add your number to our Do Not Call (DNC) list, please email your phone number to Reviews@Modernize.com, and we will promptly take care of it.
Reply from Modernize Home Services
Thank you for your feedback! We're pleased to know that getting estimates has been helpful. We understand that exploring costs and financing options is essential, and we're here to assist you every step of the way.
Reply from Modernize Home Services
Thank you for your feedback. We’re happy to hear that you valued speaking directly with a real person!
It was easy peazy!!!!!
1 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad to hear that you found the process easy and straightforward!
Got to point
Got to point. Which I like. Medicaid is paying for this.
26 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad to hear that you appreciated the straightforward approach. Glad to assist you.
Price ranges are to broad
Price ranges are to broad
I cannot identify quality of items
I cannot identify designs
25 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We understand your concerns regarding the price ranges, item quality, and design clarity. Please note that our local contractors provide the most accurate pricing and detailed information, which is why scheduling an appointment is essential. We will take your input into consideration as we strive to improve the transparency of our offerings to better serve your needs.
Easy and fast way to design andget…
Easy and fast way to design andget estimate in less than 5 minutes
8 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We're pleased to hear that you found the design and estimation process easy and efficient, taking less than 5 minutes. We appreciate your input and look forward to continuing to provide a seamless experience.
Took 3 months to get started and now…
Took 3 months to get started and now can't get them to turn on my microinverters for service totally the run around not professional and still not working 😕
6 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for reaching out and sharing your concerns. I apologize for the delays and the inconvenience you’ve experienced with the installation and activation of your microinverters. This is not the level of service we strive to provide, and I understand your frustration. We are committed to resolving this matter promptly, and we appreciate the opportunity to make things right.
The best in the market
They treat their customers with absolute professionalism and respect. They are honest about their prices as they are right within the market. Couldn't have asked for a anyone to do a better permission and idea search than them! Get yours done as soon as you can! You won't be disappointed at all!
4 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your positive feedback. We are delighted to hear that you had a great experience with our services and found our team to be professional, respectful, and transparent with pricing. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to assisting you with any future needs.
Simple and effective solution to give…
Simple and effective solution to give you a sense of what your roofing project will cost
3 September 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. I’m glad to hear that the estimator was helpful and provided you with the information you needed. We’re always here to assist you.
not valuable
I just wanted information on "average/typical" roofing costs, not to actually waste someone's time getting a bid for work I'm not ready to do yet. All the website did was collect contact information and it looks like sign up to be contacted by a bunch of un-vetted contractors. Not the people I would choose.
26 August 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. I apologize for any inconvenience you experienced while seeking information on roofing costs. Our goal is to provide helpful and relevant information, and I’m sorry to hear that your experience didn’t meet your expectations.
Your feedback is important to us, and we will use it to enhance our services. If you are still interested in average roofing costs, please inform our contractor so they can assist you. If you prefer not to be contacted, let us know at reviews@modernize.com, and we will promptly add your number to our Do Not Call list. We apologize for any inconvenience this may have caused.
Reply from Modernize Home Services
Thank you for your feedback. We understand that pricing is an important consideration, and we strive to provide services that reflect the quality and value we offer.
If you have any other questions or need pricing for other products, please provide your details at Modernize.com so our experts can provide you information as well.
deceptive ad. does not do what this site advertises.
all these companies are listed with tub/shower
I'm looking to have tub removed and shower stall created with full tile. not the acrylic that looks like tile. if they don't do tile, I'm not interested. your questionnaire starts off with a full bath remodel them gives estimates for tub/shower with acrylic.
don't bother me with this bait and switch tactic.
20 August 2024
Unprompted review
Reply from Modernize Home Services
Thank you for bringing this to our attention. I apologize for any confusion or frustration caused by the options presented.
We strive to match our customers with contractors who can meet their specific needs. I understand that you're looking for a contractor to remove your tub and create a fully tiled shower stall, not one with acrylic. I will make sure your preferences are noted. We appreciate your feedback and will work to improve our process to better serve customers like you.
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