app told me the withdrawal was complete, the bank has nothing, and support say its still processing on their side. two different answers and no way to tell whos right

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dark mode on, notifications off, autoplay limits configured. all three held after an app update, and the slots still load without issues.
Opened the cashier on my iPhone SE right after eating. The keyboard left the confirm button visible, and the verification code showed up before I changed apps.
uploaded my bank statement the 3rd and they accepted it. A week later, for the second withdrawal, they wanted the exact same document again, like nothing was on file.
Company details
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Contact info
12 Rue du Docteur Bouchut, 69003, Lyon, France
- info@modernpulse.space
- modernpulse.space
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halfway through the session
halfway through the session, the cashout line vanished after I switched devices. I asked support and got the same question again
30 minute reality check never fires.
cashier page just white?
cashier page just white?? on 2 browsers, deposit went thru anyway
Bank transfer option disappeared right…
Bank transfer option disappeared right after verification passed.
Jackpot ticker kept jumping between two…
Jackpot ticker kept jumping between two different figures, never settled. Hard to take any of it seriously after that.
Licence page led nowhere.
money never reached my bank
The live lobby showed tables that would…
The live lobby showed tables that would not actually open on mobile
Rainbow Riches froze twice.
game count is honest
game count is honest, the filters are not. no sort by volatility anywhere.
I checked the terms before starting
I checked the terms before starting, but the cashout was refused after verification. That left me feeling misled rather than simply unlucky.
Gates of Olympus froze and the missing…
Gates of Olympus froze and the missing round never returned
The issue was not about losing money
The issue was not about losing money. It was that filters returned unrelated titles, which made the process feel unreliable.
Asked about KYC
Asked about KYC, got password-reset instructions instead.
There were too many document requests.
After registration,
After registration, the time-out button led to an error page
i contacted support through live chat…
i contacted support through live chat because the cashback excluded most of my play. The answer didnt solve anything and arrived much later
the agent contradicted the previous…
the agent contradicted the previous answer, so I stopped using the site.
my main problem was that verification…
my main problem was that verification started only after I requested a payout.
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