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See what reviewers are saying

Rated 5 out of 5 stars

Using Modesens has been the best shopping experience I've ever had. Being able to browse through over 800 stores—ranging from luxury brands to discount shops—and find the best prices for almost everyt... See more

Company replied

Rated 5 out of 5 stars

I was looking for the new Nike Air Rift Split Toe sneakers and after searching all the sites (including Nike!) it seemed they were sold out everywhere. I checked the ModeSens app and it directed me st... See more

Company replied

Rated 5 out of 5 stars

My handbag arrived in perfect condition! ModeSens sent me frequent shipping updates which let me know exactly where my package was at all times (was shipped from Italy to US). Will definitely be mak... See more

Company replied

Rated 1 out of 5 stars

I placed a order on this site for some boots that I been looking for, for over a week. Located those boots on this site processed my order. Then get a email requesting proof of purchase, had to send c... See more

Company replied

Company details

  1. Online marketplace
  2. Price comparison site

Written by the company

ModeSens is an intelligent purchasing tool that aggregates offers from over 800+ vetted retailers across the globe, making it easy for users to compare prices in real-time and find exactly what they want at the best price—all in one place. Our mission is to help every consumer save time and money on every purchase. ModeSens is a one-stop shopping destination for over 40K brands where consumers can easily search any product URL, barcode, or image to find exactly what they’re looking for, and then compare prices across hundreds of vetted stores —Farfetch, Net-a-Porter, Nordstrom, Shopbop, Gucci, Fendi, Dior, Balenciaga, Burberry, and more—to make the right choice for their wallet. When it’s time to check out, check ModeSens.


Contact info

4.0

Great

TrustScore 4 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

All good apart from the tracking updates

All good apart from the tracking emails where it showed it was in the next county..so I didn't do anything. But scrolling down to the bottom it was actually in a shop about 2 miles away! That info should be at the start of the email so it isn't missed. I missed it for a week!

27 May 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Julia,

Thank you for providing your feedback! ModeSens is a shopping tool that help you shop from 800+ premium stores around the world. I am sorry that the tracking info provided by our partner store is not accurate. We will reach out to you for additional order info and share you feedback to our partner store.

If there’s anything else we can do to enhance your shopping experience, please don't hesitate to let us know. We look forward to assisting you with your next purchase!

Warm regards,
ModeSens Team

Rated 5 out of 5 stars

REALLY helpful

REALLY helpful! They found this product (plastic fisherman sandals in a certain size and color), sent it to me. Wonderful! The sandals arrived quickly; my daughter is THRILLED!!

18 May 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Celia,

Thank you so much for your wonderful review! We're delighted that we could help you find the sandals you were looking for, and that you loved them. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.

If there’s anything else we can do to enhance your shopping experience, please don't hesitate to let us know. We look forward to assisting you with your next purchase!

Warm regards,
ModeSens Team

Rated 5 out of 5 stars

OMG such fantastic service...

OMG such fantastic service...
with the best price I could find!!!
Got my husband Vans shoes for his Birthday and they are FABULOUS!!!
Bravo Team ModeSens
I'm very impressed with you guys.
Grateful
Bronwyn Duffy

30 April 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Bronwyn,

Thank you for your positive review. It's truly encouraging! We are happy that you enjoyed shopping with ModeSens and liked the shoes! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and enjoy the best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Easy for shopping & friendly approach

Easy for shopping & friendly approach

20 March 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Mohammed,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and enjoy the best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

I really helps and my children never bite her nails

I really helps and my children never bites her nail again

9 March 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Rodrigo,

Thank you for your positive review. We are happy that we were able to help! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and enjoy the best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

ModeSens found my fave sold-out sneakers!

I was looking for the new Nike Air Rift Split Toe sneakers and after searching all the sites (including Nike!) it seemed they were sold out everywhere. I checked the ModeSens app and it directed me straight to a size 9 pair at Net-a-Porter/Mr. Porter - they were hidden in the men's section even though the sizing was in women's. I never would have found them otherwise. Thank you ModeSens!

27 February 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Allison,

Thank you for your positive review. We are happy that we were able to help find the sneakers! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and enjoy the best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

I found exactly what I wanted thank you

22 February 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Amy,

Thank you for your positive review. We are happy that we were able to help find the piece! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and enjoy the best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Outstanding experience and special occasion dress

I found a very elegant special occasion dress which appeared to be high quality. It had been discounted, and I was told it was a final sale. I was concerned about its condition but was assured that if there was a problem, it would be resolved.
The gown arrived in immaculate condition. Lovely fabric and perfect beading. It fits like it was made for me. I am absolutely thrilled with the dress and the service! This mother of the bride could not be more pleased!

20 February 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Amy,

Thank you for your positive review. We are happy that you liked the dress and enjoyed shopping with ModeSens concierge! ModeSens is your intelligent purchase tool, dedicated to helping you get the best price and best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Good packaging

Good packaging. Nice product!

11 February 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Elise,

Thank you for your positive review. We are happy that you liked the product and the packaging and enjoyed shopping with ModeSens concierge! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Great experience

I tried on the larger size at Nordy's Oak Brook, they had no small. Neither did online. I saw Modsens, ordered it, Immediately heard back, easy order and received it in under a week. I'm a fan!

16 January 2025
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Lisa,

Thank you for your positive review. We are happy that we are able to help you find the size you are looking for and glad that you enjoyed shopping with ModeSens concierge! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase among 800+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet. Just what I wanted. Very pleased with my purchase.

19 December 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Charlotte,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge and like the bracelet! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase among 600+ premium partner stores around the world. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

A perfect place to get a better price

The product arrived on time and was a perfect place to get a better price.

18 December 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Jia,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 1 out of 5 stars

Super angry

Fed Ex shows that they delivered my order to me. I DID NOT receive it. FedEx refuses to provide any further information to me as they said you sent it ground economy (the cheapest way). They provided me with a USPS tracking number that is incorrect.

You have NO PHONE number for customer service. I want my MONEY BACK!!! I have spent 2 hours trying to get ahold of you, talked to FedEx twice (they refuse to help me) and now I have nowhere else to turn.

I want my money back!

4 December 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Tina,

I am sorry that your order fulfilled by our partner store was lost. I assure you that you are covered by ModeSens Shopper Protection in this case. I am glad to let you know that we are able to help you won the lost order claim with our partner store on this order and processed a full refund toward your original payment method. Please let us know if you have any questions.

Happy New Year!

Thank you,
ModeSens Team

Rated 1 out of 5 stars

Bought perfume and never received it

Bought perfume and never received it. There has been no updates or emails. They gladly take your money though.

23 October 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Steven,

I am sorry about the confusion. With our concierge service, you do not pay when you place the order request. The payment will only be captured when your order is confirmed by one of our partner stores. We do send emails and push notifications on order update. Please feel free to reach out to our customer service team at info@modesens.com. We are happy to help you resolve any questions you have.

Thank you,
ModeSens Team

Rated 5 out of 5 stars

My new Levi's Overalls

My experience was great because my order arrived in a timely manner and the product fits perfectly with my new wardrobe. Even though the product cost more, the product is of great value and quality. Again, the product is of excellent quality and it matches all of the colors in my new wardrobe. It felt like the product was crafted "Just for me!"

14 August 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Egypt,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge and like the item! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Easy to order and quick delivery

8 August 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Connie,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge and are happy with the service of our partner store fulfilling the order! ModeSens is your intelligent purchase tool, dedicated to helping you enjoy the best price and best service on every purchase. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Pleasantly surprised

The shorts were available in my size and arrived sooner than I expected..

18 June 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Ronald,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge and are happy with the service of our partner store fulfilling the order! ModeSens is your smart personal shopper, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Great shoes and quick service

Great shoes and quick service. Not to mention the price.

20 June 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Aaron,

Thank you for your positive review. We are happy that you liked the shoes and enjoyed shopping with ModeSens concierge! ModeSens is your smart personal shopper, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Came early delivered in a neat…

Came early delivered in a neat presentable way

18 June 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Laura,

Thank you for your positive review. We are happy that you enjoyed shopping with ModeSens concierge and are happy with the service of the partner store fulfilling the order! ModeSens is your smart personal shopper, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

Rated 5 out of 5 stars

Dress is beautiful.

Dress is beautiful.

12 June 2024
Unprompted review
ModeSens logo

Reply from ModeSens

Hi Mh,

Thank you for your positive review. We are happy that you liked the dress and enjoyed shopping with ModeSens concierge! ModeSens is your smart personal shopper, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know if there is anything we can do better for you. Looking forward to helping you with your next purchase!

Best regards,
ModeSens Team

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