We are very happy with the purchase. The sofa is comfortable and the quality is very good. The only criticism, and the reason for giving 4 stars, is that the assembly manual was a bit brief. We had... See more
Company replied
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See what reviewers are saying
At first, I received a sofa which couldn't be assembled because of a manufacturing defect, but I called customer service, and they clearly guided me through their complaint/request system and sent me... See more
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I had a great delivery experience with Robert. He was very kind, professional, and helpful. He made sure my packages were placed safely and followed my instructions carefully. Great service and a... See more
Company replied
The sofa is great. Really comfortable and I love that I could choose my own fabric, I went with corduroy and it looks awesome. The delivery day options were nice, the only downside is that it’s curb... See more
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Company details
About MØBELKOMPAGNIET Danmark
Written by the company
Hos Møbelkompagniet.dk finder du et stort og lækkert udvalg af møbler.
Vi tilbyder 30 dages prøveperiode og
prisgaranti.
Vi stræber efter 100% tilfredshed – hvilket betyder, at vores stærke kundeserviceteam er klar til at rådgive dig,
så du finder de møbler, du fortjener.
Vores kundeservice sidder klar
Mandag – fredag: 10.00 – 17.00
Lørdag: 10.00 – 15.00.
Kontakt vores kundeservice her.
Besøg et af vores showrooms, som ligger rundt omkring i hele Danmark. Her finder du kvalitetsmøbler, spændende nyheder og vores bestsellers udstillet. Du kan frit gå ind i vores showroom og blive inspireret – helt uden at blive forstyrret.
Får du brug for hjælp, står vores showroom-personale altid klar til at hjælpe og besvare dine spørgsmål. Vores showroom er fyldt med spændende kvalitetsmøbler.
30 dages prøve
Written by the company
- Det kan være svært at vælge det rigtige møbel
- Hos Møbelkompagniet ved vi, at det kan være svært at vælge det rigtige møbel uden at have set det først. Derfor tilbyder vi en 30 dages prøveperiode på alle vores varer – med undtagelse af design-selv varer. Du har altså 30 dages fortrydelsesret gældende fra den dag, du modtager varen. Hvis du har bestilt flere varer i én ordre, men modtager dem enkeltvis, starter fristen fra den dag, hver enkelte vare bliver leveret. Det betyder, at du har mulighed for at returnere din vare, uanset årsagen, så længe nedenstående betingelser er opfyldt. Du betaler blot returfragten. Hos Møbelkompagniet finder du et stort og lækkert udvalg af møbler. Vi ønsker at være med dig hele vejen i dit online køb og tilbyder online support 6 ud af ugens 7 dage.
Prisgaranti
Føler dig tryg ved dit køb
Hos Møbelkompagniet ønsker vi, at du altid føler dig tryg ved dit køb, også når priserne ændrer sig. Derfor tilbyder vi prisgaranti i op til 30 dage efter levering/afhentning af dit køb.
Betingelser for prisgaranti
Prisgarantien gælder i 30 dage fra den dag, du har fået varen leveret eller afhentet, og ikke fra bestillingsdatoen. Det betyder, at selvom du har bestilt en vare i god tid, f.eks. i august med levering et par uger senere, så starter prisgarantien først den dag, varen leveres til dig.
Undtagelser for prisgaranti
Prisgarantien gælder ikke i følgende tilfælde:
Tidsbegrænsede kampagner, fx Black Week, Weekendtilbud eller andre køtilbud
Rabatkoder eller andre personlige/lukkede rabatter
Contact info
Graham Bells Vej 6, Skejby, 8200, Aarhus N, Denmark
- 78724444
- kundeservice@moebelkompagniet.dk
- moebelkompagniet.dk
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MØBELKOMPAGNIET Danmark
Thank you so much for your review!
It's nice to hear that you're satisfied with the product.
Best regards,
Nicolaj // Møbelkompagniet
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thank you so much for your review!
Reply from MØBELKOMPAGNIET Danmark
Thank you for your feedback!
We're thrilled to hear that you're enjoying the furniture.
Best regards,
Nicolaj // Møbelkompagniet
theh called me?!
theh called me? like i have never purchased or even looked knto this company, had never heard of it but i received a call at noon one day from them? i dont know how they got my number or why they are calling me but its incredibly sketchy, a business shouldnt be spam calling random people...
11 September 2024
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hi Rachael,
I'm very sorry, that you've recieved a call from us, if you havent interacted or bought anything from us before.
It could have been a mistake or perhaps an accidental data mix-up. Either way, we're sorry for the inconvenience.
Best regards,
Nicolaj // Møbelkompagniet
Super god kundeservice
20 August 2024
Reply from MØBELKOMPAGNIET Danmark
Hej Halldór
Tak for din anmeldelse!
Vi er glade for at høre, at du har haft en god oplevelse med vores kundeservice.
Vi håber vi kan hjælpe dig igen på engang i fremtiden
Med venlig hilsen,
Nicolaj // Møbelkompagniet
God service og fint showroom
4 July 2024
Reply from MØBELKOMPAGNIET Danmark
Hej Rikke,
Mange tak for din anmeldelse!
Vi er glade for at høre, at du havde en god oplevelse med vores service og fandt vores showroom inspirerende. Vi stræber efter at skabe en behagelig og inspirerende oplevelse for vores kunder, og din feedback er meget værdsat.
Hvis du har nogen spørgsmål eller brug for yderligere assistance, er du altid velkommen til at kontakte os. Vi ser frem til at betjene dig igen i fremtiden.
Med venlig hilsen,
Nicolaj // Møbelkompagniet
Very good customer support and good product
I recently purchased a chair from Møbelkompagniet. Upon delivery, the screw packet was missing. The customer service team at Møbelkompagniet was very helpful in trying to resolve the issue. Although they initially contacted the supplier, there was no response. Møbelkompagniet then took it upon themselves to send me a new screw packet from their own supplies. The chair is of great quality, and I appreciate their dedication to customer satisfaction. I would recommend Møbelkompagniet for their excellent customer support.
1 July 2024
Reply from MØBELKOMPAGNIET Danmark
Hi Amélie,
Thank you very much for your kind review.
We are very pleased that we were able to give you the necessary support and that you are happy with your product.
Have a nice day :)
Kind regards
Malthe, Møbelkompagniet
Reply from MØBELKOMPAGNIET Danmark
Hvor dejligt at høre 🌟
Unreliable Delivery Time
The product was good quality and good price, but it arrived with more than 2 weeks of delay (arrived on June 17th, and planned for May 17th). I followed up multiple times via email (there is no tracking system) and they kept on moving the arrival date. Generally, it does not seem like they have a good control of their deliveries. The day it finally arrived, we were already on holidays ( I had warned them about this) and a friend had to come and pick it up. The delivery person was also very rude. My friend asked if he could help her move it inside the main door (1 meter away from the curb) until her husband arrived to help her move it upstairs, and he refused because the delivery was
“to the curb”. I understand that, but when the ask is so small, and when the circumstances were created by the company, I find the response to be unreasonable and create unnecessary tension. Personally, it would really need to be a good deal to order again from them.
17 June 2024
Reply from MØBELKOMPAGNIET Danmark
Hi Vasso.
We would like to apologize for the delays you have experienced. We work hard to deliver our products at the promised times.
You are always more than welcome to contact us if you have any further questions or if we can help with anything else in the future.
Have a great day.
//Sebastian, Møbelkompagniet
Super service
6 June 2024
Reply from MØBELKOMPAGNIET Danmark
Tusind tak for de 5🌟 Dejligt at du har været tilfreds med din oplevelse.
Reply from MØBELKOMPAGNIET Danmark
We're happy to hear 🥳
Easy to assemble and the colour looks…
Easy to assemble and the colour looks exactly like un the picture
29 May 2024
Reply from MØBELKOMPAGNIET Danmark
Thank you for the 5 stars 🌟
Reply from MØBELKOMPAGNIET Danmark
Tusind tak for din anmeldelse 😍
Super glad for mine møbler og glad for…
Super glad for mine møbler og glad for god service hos jer.
16 May 2024
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hej Bettina,
Tusind tak for din pæne anmeldelse. Den sætter vi stor pris på. :)
Jeg er glad for, at du har haft en god oplevelse hos os.
Jeg håber vi får dig at se som kunde i fremtiden igen.
Hav en god weekend!
Mvh.
Malthe, Møbelkompagniet
Very nice chairs, good quality.
I bought 2 chairs, great quality, nice design. Nothing to complain about. Overall perfect experience, customer service very helpful when I called to ask if it's possible to change the colour of the chairs right after I ordered.
15 April 2024
Reply from MØBELKOMPAGNIET Danmark
Hello Peter,
Thank you so much for sharing your experience with us! Super delighted to read that you had this positive & easy costumerservice experience.
We sincerely hope to hear from you again!
Wish you a great weekend
Kind regards.
Jeppe, Møbelkompagniet
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thank you for sharing your experience⭐⭐⭐⭐⭐
Even better to hear, that your delivery happened on the second day after ordering.
Hope to see you another time.
Have a great day :)
Best regards.
Kasper, Møbelkompagniet
Reply from MØBELKOMPAGNIET Danmark
Hello Barbara,
Thank you so much for sharing youre experience with us, its very pleasent to read the furniture shine bright at your household.
I certainly hope to hear from you again. In the meantime, I wish you a fantastic day. 😎😊
Kind regards
Jeppe, Møbelkompagniet
Fast delivery
Fast delivery! Placed the order in the designated room taking care of the apartment and the commons areas of the building.
23 April 2024
Reply from MØBELKOMPAGNIET Danmark
Hello Haddad
Thank you so much for sharing your experience with us! We appreciate to read that everything went great.
Hope to hear from you again in the future :-)
Wish you a great day!
Kind regards
Jeppe, Møbelkompagniet
God handler .
27 February 2024
Reply from MØBELKOMPAGNIET Danmark
Hej Lars.
Mange tak for at have taget dig tid til at give os feedback.
Du er altid velkommen til at hive fat i os, hvis du skulle have nogle spørgsmål eller hvis vi kan hjælpe med noget.
Du må have en rigtig god dag.
Med venlig hilsen,
Sebastian, Møbelkompagniet.dk
Reply from MØBELKOMPAGNIET Danmark
Hej Kim.
Jeg har lige kontaktet dig via mail.
Du har d. 24. marts bestilt et flot bord, hvor leveringstiden har været 2 til 5 hverdage. Jeg kan se du har valgt en levering d. 3. april hvilket, grundet helligdagene, er indenfor de lovet 2 til 5 hverdage.
Jeg ser frem til at høre mere fra dig via mail.
Du må have en rigtig god påske.
Mvh.
Sebastian, Møbelkompagniet.dk
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