Moe Freak Reviews 

58
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My "Vending Machine" shirt came in at a reasonable time for standard shipping. The shirt feels nice to the touch, soft, and easy to wash. The print on top is a material that will chip off through time... See more

Company replied

Rated 5 out of 5 stars

The shirt I ordered (Waifu Tee) was very well made and the package came in perfect condition. The package was shipped almost immediately and arrived sooner than expected. They take time to handwrite a... See more

Rated 5 out of 5 stars

Awesome anime aesthetic clothing and great quality too! Great Customer service that really cares about their Customers, handwritten thankyou note Plus some stickers and pins and packed all perfectly.... See more

Rated 5 out of 5 stars

Fantastic products, reasonable delivery and 10/10 would uwu again. Got a very nice handwritten thank you note wishing me a good Christmas also which was a very nice touch and genuinely made me feel... See more

Company details

  1. Streetwear store
  2. Anime club
  3. Clothing Shop

Written by the company

Moe Freak is a clothing and apparel brand inspired by Japanese culture, anime, manga, otaku and kawaii fandoms. Welcome to our shop! We ship worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(58)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moe Freak

Quick shipping. Great quality, every time I've ordered I always receive a little hand written note and maybe candy. The little things definitely count!

11 October 2019
Unprompted review
Rated 5 out of 5 stars

Everything ❤️

Great quality and small personal touches made this whole purchase totally worth it. I am very happy with my purchase and will definitely be making future purchases

4 October 2019
Unprompted review
Rated 5 out of 5 stars

Size and Wash

My "Vending Machine" shirt came in at a reasonable time for standard shipping. The shirt feels nice to the touch, soft, and easy to wash. The print on top is a material that will chip off through time, so be gentle when washing with other rough textures. Even after a couple dozen washes the colors stayed bright and the shirt size remained the same. Definitely recommend anyone seeking some Moe outfits! ;)

16 September 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much for this review Ricardo!

We make sure to use some of the best shirts we can get our hands on, and if washed correctly, will not shrink. A lot of people forget that light cotton garments will certainly shrink at higher temperatures, so we recommend everyone to cold-wash them inside-out for longest life! Treat our babies good! <3

One downside as you say to the print, is that it is water-based. Most notably, white ink in this form will often start to chip off eventually. For future releases we will likely stick to plastisol inks; that will lay a little more on top of the shirt, but certainly last longer, as well as discharge inks (a process similar to bleaching away the black dye of the shirt + waterbased inks).

Much love from Norway! <3

Rated 5 out of 5 stars

Best Brand Ever

The clothing is great quality, the designs are great, the staff are nice, and there was nothing that went wrong during shipping.

27 August 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much! It is super rare for our shipments to not arrive, but it can happen to anyone!
uwu

Rated 5 out of 5 stars

They have great clothing

They have great clothing.
While it looks pricey the material is good and the artwork and print is well done.

27 August 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much Jeremy! We strive to make the quality as good as it can be. <3

Rated 5 out of 5 stars

Amazing company

Amazing company, amazing clothing!

24 July 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much Jean <3 Really happy that you liked it!

Rated 5 out of 5 stars

Amazing

Awesome Customer Service. They really do everything they can in order to make you happy.

18 July 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

UPDATE (September 6th, 2019):
We reshipped the item since the customer had moved while waiting for the item.

On August 31st, 2019 we obtained written confirmation that the customer had received their order and was happy.

We have now asked the customer nicely to update their review, and hope that they will do so in the near future ^_^

Just for clarification regarding the customer's concerns:
Tracking is optional since we ship from Norway where tracking is more expensive, and this is clearly stated in our terms and during checkout where the customer can choose between inexpensive, non-tracked shipping or more expensive tracked (and insured) shipping options. Normal shipping time for non-tracked packages after we fulfill the order is 1-2 weeks, but can sometimes be longer depending on where the customer is located, or holidays, or customs delays, or other unforseen circumstances beyond our control, so please allow up to 30 days shipping time (after order has been fulfilled/completed) for Europe, North America, Australia/NZ and 45 days for Asia. Unfortunately, sometimes packages can get lost or stolen somewhere along the way. That's why we recommend tracked shipping if you want to be 100% certain to receive your package safely and securely with insurance. However, we do want to stress that we almost never have issues with untracked packages internationally.

- Moe Freak

Rated 5 out of 5 stars

Really happy with what i received

Really happy with what i received, plus moefreak sent gift stickers and snack which is really enjoyable :D. Ty MF, you are awesome

16 July 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thanks a lot for the review, Daisann! We are happy to hear that the products and goodies were well received!! ^_^

Rated 5 out of 5 stars

Big fan!

Love the long sleeve I got, packaging also included a piece of chocolate! :D

13 June 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Yay! So happy you love our Sad L/S tee! ^_^ thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Amazing quality

Amazing quality I will recommend to others

9 May 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Oooo... Thank you Leah, please do ^^, we really appreciate it!

Rated 5 out of 5 stars

Excellent

Excellent service!! I love the clothes they sell

8 May 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thanks, Aida! ^_^

Rated 5 out of 5 stars

Moe Freak Review

Amazing service and friendly support, would love to buy from them again.

29 April 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much for the kind words and five stars Kyle!

Rated 5 out of 5 stars

I don't have much to say

I don't have much to say, except that I really like my hoodie from them and it's really comfy! Plus, they were so nice, sending me extra stuff and candies >3< ~☆ If I see something I like I'll surely order with them again!! For a discount, you can use YIJIEJIE

26 April 2019
Unprompted review
Moe Freak logo

Reply from Moe Freak

Thank you so much Yijiejie!! We are so happy that you like the hoodie :D We hope we can tempt you in the future hehe. We are very excited to release our Summer Collection!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look