Moitié Cosmetics Reviews 909

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Grace did an excellent job handling the minor error in shipping, as well as my nit picking on color differences that occur between light sources, i.e. natural vs artificial. 😀 Anyway, I am very ha... See more

Company replied

Rated 5 out of 5 stars

Moitie ten day lashes are and will always be my go to lashes. They’re dependable enough for all my events and are reliable. They never affect my natural lashes in any way, so even after removing them... See more

Company replied

Rated 4 out of 5 stars

Love the lashes, but have a hard time manipulating the tweezers to lock them in place. If they had a rubber-type grip on them, it would be sooo much easier. There are ALOT of women that have disabilit... See more

Company replied

Rated 5 out of 5 stars

These lashes are fantastic. They're wonderful and make you look good. They're stunning and make you feel stunning after you've put them on!! That involves showering, sleeping, and spending time with y... See more

Company details

  1. Cosmetics Industry
  2. Cosmetics shop

Information provided by various external sources

After years of research, we developed the only lash extension system that you can safely apply & remove at home, last for 10+ days in each application and 100% waterproof.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this product

I love this product! I have done strips, extensions, and lash serum! This is by far the easiest!! And you wake up looking great with no effort! So easy to apply!

6 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

PREACH IT, Jessica! 🙌
We’re so happy to hear you love your lashes! We can talk all day about self-love and confidence (and we do 😂) but the reality is, we’re putting on these lashes because we want to LOOK GOOD 👀 We’re so glad our product is helping you feel like your most gorgeous self 💕

Rated 5 out of 5 stars

10 day lashes are the best lashes!

These lashes are the best lashes I've used, and I've had extensions put in, used the strips, and used the single piece self applied lashes. These last over 10 days for me, they are super easy to apply and they don't come off in the shower or while I sleep & they look amazing !I highly recommend 10 day lashes!!!

5 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Thank you so much, Andrea! We’re so glad to hear you’re satisfied and experiencing great longevity with our lashes! We know they look incredible on you and love that you’re feeling as gorgeous on the outside as you are on the inside! 💕

Rated 4 out of 5 stars

Love the lashes, but would like to see change with the bonding tweezers

Love the lashes, but have a hard time manipulating the tweezers to lock them in place. If they had a rubber-type grip on them, it would be sooo much easier. There are ALOT of women that have disabilities, such as I, that make it hard to grasp little things, smooth surfaces, or specific angled items. I have a genetic nerve disorder that takes away the feeling in my arms/hands and legs/feet. Other than that, I love them.

5 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Jennifer! 💕

Thank you so much for your feedback, gorgeous! We’re so glad you’re pleased with our lashes! We’re pretty big fans of it, too. 😉 As a small, woman-owned company, we take each customer’s experience and satisfaction very seriously so our customer service team will make a note of your suggestion so we can consider it as we continue to grow.

Rated 5 out of 5 stars

I love Moitié the lashes are beautiful…

I love Moitié the lashes are beautiful and last long as long as you follow all directions and maintenance instructions. Great product, and amazing customer service reps.

5 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Lizzey! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Rated 5 out of 5 stars

THE BEST LASHES EVER!!!

As someone who can’t put on strip lashes but loves the look of bold lashes these are THE BEST!! They are so easy to put on! Literally less than 5 minutes. They stay on for 10+ days (16 days is my longest so far)Customer service is quick and super helpful. I will never wear any other lashes again! I get so many compliments daily!

5 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Morgan! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

Rated 5 out of 5 stars

Absolutely love these lashes

Absolutely love these lashes. Ya at first and a bad experience with shipping but they made up with sending me a free set of badass lashes!!! And werent even mad about it lol Love these so much! Easy to do and such good quality🥰🥰🥰

4 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Britni! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

Rated 5 out of 5 stars

Help

I had the privilege of talking with Grace who helped me understand my order and why it was different then my last purchase. She was very informative and helpful. I love my lashes and look forward to using the regularly.

4 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏Janet! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

Gracie was amazing

Gracie was amazing. She answered all of my questions. She was very helpful and I feel better about my next lash application. Thank you

4 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏 Jisaac! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 4 out of 5 stars

I absolutely love my lashes

I absolutely love my lashes. I wear them all the time. Only reason why I’m giving 4 stars instead of 5 is because of shipping delays. Every time I order it takes forever to receive my order. Once they send it out, it doesn’t take long to get them in. It’s just the time between placing my order and them sending it out. That should be worked on. Thanks for an excellent product! ❤️

3 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Tera! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!

Rated 5 out of 5 stars

I love there lashes they are just…

I love there lashes they are just beautiful and I love the quality

3 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Rylee! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Rated 4 out of 5 stars

Lashes took some time to get here but…

Lashes took some time to get here but they’re great! Thanks customer service team!

3 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏 Stella! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

Somehow my lamp wasn’t in my order and…

Somehow my lamp wasn’t in my order and I reach out to customer service- they sent one right out to me- so helpful and very nice

BTW- love the lashes and can’t wait to wear the nails- so pretty 🥰

Lisa M- Beauty and Health Boss Babe!!

3 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏 Lisa! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

AWESOME EXPERIENCE...

Awesome experience! Customer service was really responsive and helpful.

Love the lashes! They were just as described. I am a loyal customer now. :)

2 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

Love their lash selections!!

These lashes don't feel heavy at all and look amazing!! They have stayed on me from a week up to 2 weeks! In fact, they are definitely worth buying since I get the same results as lash extensions but for 1/3 of the price and no appointments necessary.
In addition, the instructions were pretty simple to follow and they explain in detail what to do on each step.
The removal serum is easy to apply and lashes come off without any issue. And what's more, these products don't damage any of your natural lashes underneath if used as instructed.
The shipping was fast that I got my products sooner than I've expected and the staff were awesome at assisting me if I ever had any questions about my products!

2 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Iraida! 💕
Yay!! We’re so glad you’re getting great wear out of our lashes. We put a lot of scientific research and effort into our patent pending glue formula so it’s always great to hear people are loving and appreciating it. Feel free to tag us in your flawless selfies so we can share your beauty! 💕

Rated 1 out of 5 stars

Horrible experience and still waiting…

I have placed my order on September 10th and was not informed until after my order that it may take 3 weeks to receive my order…. It showed that a label was created on September 27th so I was happy thinking I would get my nails soon, boy was I wrong. I waited for about a week after the update and they still haven’t shipped so I decided to send an email. I got a response back pretty quickly sayin that they are monitoring my order and it will be shipping soon and I will love the product so I decided to wait and see what would happen. Another week passed and now I’m getting annoyed, I emailed again just to be told the same thing and when I asked for a refund I’m told no refunds because it’s in processing. And I’m reassured that I will love their product and that it will be shipping within the next week, well that was a lie, yet again!!!!fast forward to almost 2 months since my order and the status is still the same…. Let me know if I’m wrong but don’t most companies want their customers happy and satisfied?! Honestly if the nails do finally come now I’m not even using them, I’m giving them away….. just like I did my money apparently…. What I would reply like is my money back but that’s obviously not happening!!!! I will NEVER EVER order from this company again and I sure will never recommend them to anyone!!!! I will gladly tell anyone that even mentions ordering from them my experiences and how much of a headache it is! Just go to the Salon, it’s so much better than this experience!!!!
UPDATE… same answer as always, no refund or returns on handmade orders…. How about you tell people before they order how long they’ll have to wait?! Also…. One of your people told me I can refuse my order and I’d get my money back that way….. I still have the email sent to me…. Anyway lesson learned, I will never order from Moitie again, worst online shopping experience I’ve had!!

2 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Please let me have your invoice and email address so that we can resolve this together thank you.

UPDATE:
Thank you for providing your details. Upon checking, your order was been already processed. As you are aware, handmade products, such as 10-Day Nails, are not eligible for refunds or exchanges. Rest assured that you will receive your order. You may send us an email to support@moitiecosmetics.com if you need further assistance.

Rated 5 out of 5 stars

I am truly in love with these products

I am truly in love with these products. I always get so many compliments on my nails and how good they look. I am a mom of 4 and am cleaning constantly, and each set of nails have lasted longer than the 10 days. The lashes are beautiful. The eyeliner adhesive is a god send. Sooo much easier than lash glue! My favorite color is the green. I am very satisfied with my purchase and encourage you to give them a try!

2 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Erica! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Rated 4 out of 5 stars

Easy to apply.

Easy to apply..
looks amazing on!!

1 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Febe! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

Rated 5 out of 5 stars

10 Day Lashes

This company has quality products and excellent customer service. There have been a few bumps in the road with order delays because they're busy and in high demand, but it's getting better. They always do their best to keep me updated and reassured that my order will be filled. They will also rectify any mistakes asap.

1 November 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏Angel! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

They are amazing 🤩

31 October 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Thank you, Sara! 💕
We love that you’re so happy with your lashes and hope to keep serving you lewks you love for a long time to come 😘

Rated 5 out of 5 stars

Really helped me out

Really helped me out. I didn’t receive my order and they got it to me right away! Absolutely amazing!!

31 October 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Thanks Alyssa! 💕
As a small team of busy, beauty lovers, we know time is so valuable, so we strive to save as much as we can for our customers. We’re so glad your lashes arrived quickly! We hope they help you feel as beautiful as everyone already knows you are! 💕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look