MOLE ENERGY LIMITED Reviews 

126
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Mole Energy have just installed a 77kw PV array for us with invertor and battery storage. The whole process has been very efficient from start to finish, and every member of the team has been fantasti... See more

Company replied

Rated 5 out of 5 stars

Very pleased with Mole Energy. They were very proactive in understanding our place and what would work best considering the small roof and rocky surroundings. They worked around our availability a... See more

Company replied

Rated 5 out of 5 stars

Mole installed ten solar panels and a battery for us a few weeks ago. This meets around 30% of our electricity needs on short dull winter days and over 100% on sunny days. Output will no doubt be be... See more

Company replied

Rated 5 out of 5 stars

Previously had solar panels installed by Mole energy a few years ago, and this time they installed a Tesla Powerwall 3. The install was performed faultlessly by Shane and Connor who went above and be... See more

Company details

  1. Solar energy equipment supplier

Information provided by various external sources

Mole Energy specialise in award-winning renewable energy solutions for homeowners and businesses. Services include solar PV and battery storage, maintenance, repair and energy switching. Part of Mole Valley Farmers.


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4.9

Excellent

TrustScore 5 out of 5

126 reviews

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4.9

All reviews

(126)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional service and excellent…

Professional service and excellent technical knowledge.
I had a Tesla Powerwall and a 4KWh solar panel setup installed. All the staff at Mole Energy were helpful throughout the whole process, with very good knowledge of their products and dealing with my power company.
They turned up when scheduled for the installation (suitably equipped for Covid distancing!) and completed the installation in about 5 hours, in spite of dreadful weather. They also explained how the Powerwall worked with my Tesla app so I can see what is going on from my mobile. I would have no hesitation in highly recommending them to anyone looking for Solar power.

20 November 2020
Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish - 6.2kw panels plus Powerwall battery all fitted in the best part of 1 day. One of 3 local companies that I asked to survey and quote. Mole Energy were clearly the most professional and although not the cheapest, offered by far the best explanation, alternatives and quotes for everything. Very professional and informative surveyor.

Equally professional team of electricians and panel fitters and the whole commissioned and running by 11am the next day. Highly recommended.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Mole Energy

Mole Energy and their employees did everything they said they would do, from sending over an extremely informed, lovely gentleman to look at the job, which he did very thoroughly. He surveyed our property very quickly and ably assisted us to improve on our original ideas and agree proposals to maximise the potential of our property for the effectiveness of the panels.

An acceptable quotation was swiftly produced and agreed.

The installation was surprisingly painless. We always worry about disruption in our house as we have rescue cats. The team completed the installation of 12 panels and the PV system and supplementary wiring in 4 hours flat. Dave is a natural communicator . He took time to explain the equipment in a very informative manner.

We had worried slightly about how much the PVbox might intrude in our utility room but it is much neater and less deep than we thought it might be.

The dark panels in the array blend very unobtrusively onto our roof.

We are very please and feel extremely confident in recommending them to any other house holders thinking about solar panels.

We are more than happy.

12 November 2020
Rated 5 out of 5 stars

Excellent from start to finish

Mole Energy provided an excellent service from my initial enquiry through to installation. All of the staff were helpful, courteous and knowledgeable. Every stage of the process happened as scheduled and communication was good throughout. The installation team battled through gusty wind and torrential rain to complete their task without fuss. Based on my experience I would recommend Mole Energy to anyone considering solar energy.

9 October 2020
Rated 5 out of 5 stars

Excellent Service

Once again a very professional and quick installation at the right price. I cannot praise Mole Valley Energy enough for their professional approach. Well done.

8 October 2020
Unprompted review
Rated 1 out of 5 stars

Had a fault with our solar panels

Had a fault with our solar panels. Charged £180.00 for engineer to come and look, said the problem was on the roof. Gave us an estimate for £1300.00 to fix the problem. Got it fixed by another company for £40.00.

I assume from their reply to my original review that they were not interested in the job as they did not install the panels. If they didn't want the job they could have said it would not be financially viable for them to undertake the work.

The engineer who fixed the problem was a specialist engineer.

2 September 2020
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Dear Marilynn,

We are sorry to hear that you are not fully satisfied with the service you received from Mole Energy. Although we didn’t originally install your solar PV array, we sent one of our specialist solar engineers on a 105-mile round trip to assess the issues you were having with your array. We informed you that the charge would be £150 plus VAT for this call out and assessment, which concluded that the issues you were having were on the roof and could not, therefore, be remedied in our first visit.

We work within strict health and safety guidelines, so our engineer advised that we would need scaffolding and crawl boards to safely access your roof. To ensure a robust repair we would need to lift all of the panels to fully assess the extent of the problem. Your quote for £1,300 included scaffolding, access equipment, parts and two specialist engineers.

Should you have any issues with your system going forward we are here to help.

David Stevenson (Managing Director)

Rated 4 out of 5 stars

Vary flexible and accommodating

Vary flexible and accommodating - only issues were a tiny bit of accidental damage plus the instructions for using the system were a little rushed considering the level of spend going on. In spite of this though would recommend them.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

An outstanding service and product

We cannot speak highly enough of the service provided by Mole Energy who captured our attention with an advertorial about the Tesla battery for green energy storage. It all sounded too good to be true, but the whole process from the personal marketing visit to our home, the fitting, commissioning and aftersales service has been excellent. As the battery did far more than "doing what it said on the can", we decided to buy an electric car and also invest in a Zappi car charging unit, MyEnergie hub and MyEnergie app. The engineer who fitted these items not only did so with the minimum of fuss, but went above and beyond setting up the coordination of all our green energy with a clear simple explanation, including how we could change things using either the app, Eddi or Zappi. We hope to have a Smart meter 2 fitted soon in the knowledge that we can get a friendly after sales service to set this up for down loading cheap overnight electricity to store in the battery during the winter when there is less solar energy available.

We have no hesitation in highly recommending Mole Energy to assess, quote, fit and support some or all of a green energy package for a domestic property.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent communication and support…

Excellent communication and support throughout the survey process as well as installation. Fitters were polite, efficient and well informed. Battery has performed well and has really maximised the value of our solar panels as our house is 100% electric. During July we were 80% self powered and even had a 4 hour power cut where we carried on as normal knowing we were running on both solar and stored power.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Solar Power by Mole Energy

We live in a listed thatched property in Devon, grade 2. Mole Energy came and carried out a survey for us re suitability for Solar Energy. We decided to have Solar panels fixed on our stable roof, which is outside of the listing perimeter of the house.
We are very pleased with the performance of the solar panels and the efficiency of the I Boost with regards heating our domestic water.
Mole Energy were very professional and helpful from the start to the finish of the project.
We wish we had done it sooner!

20 May 2020
Unprompted review
Rated 5 out of 5 stars

Ben's Farm Shops chose Mole Energy to…

Ben's Farm Shops chose Mole Energy to fit solar panels to our two larger farm shops, because it was local and had an excellent reputation. Mole Energy lived up to our highest expectations. they oversaw the whole project from start to finish, dealt with every issue and their staff are so friendly, polite, patient and efficient! We would have no hesitation in using them again if the need arose. And solar panels have saved us thousands of pounds in energy costs and we are doing our bit for the planet! I only wish we had done it before! Thank you everyone at Mole Energy for a great experience throughout the whole process. Greg Morgan, Director.

6 May 2020
Unprompted review
Rated 5 out of 5 stars

Hot stuff!

I’m really pleased with my solar panel installation with the battery. It’s given me over 90% of my electricity daily even in February and then some for the grid.
Mole Valley were very efficient and friendly, always available on the phone when needed. They made a schedule for the installation and everything happened on time as planned. Everything was left tidy and RIchard gave me a follow up call to check all was working well. I have recommended Mole Valley to others.

9 March 2020
Unprompted review
Rated 5 out of 5 stars

A neighbour recommend Mole Energy to me…

A neighbour recommend Mole Energy to me and I'm very glad they did. Very good service. Friendly, knowledgeable, not the absolute cheapest but competitively priced. Did the installation quickly, as planned with minimum hassle for the agreed price. Very pleased with the result and would recommend them.

8 March 2020
Unprompted review
Rated 5 out of 5 stars

From the first contact to the finished…

5 stars is hardly enough! From the first contact to the finished job, Mole Energy have proved to be the perfect supplier for our PV needs. They have done a simple and straightforward survey, been in precise and friendly communication throughout and made the complications disappear. We could not be more pleased with the value, product, communication, professionalism and result of this project.

21 November 2019
Unprompted review

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